BullionStar Singapore

Shayna
7 months ago

There is a huge range of products to select from. Staff will patiently explain to me any questions. Overall, I am very satisfied with the service given and quality of the gold and silver purchased.

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Leroy
7 months ago

Good service and low premium for gold bars!

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Tommy
7 months ago

Very good customer service.
Have placed Several orders now and all has gone very smoothly. Very good website And every time I go at the shop to collect my goods, I spend another hour admiring the beautiful displays.

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Sarah
7 months ago

A great place to get your silver and gold bars! I got mine and the staff are really friendly and will answer all your questions! two thumbs up! I will def visit again for my next purchase.

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Cathy
7 months ago

Excellent service from staff. No hassle in purchasing. Will definitely come back for more purchase. Dont feel the pressure of purchasing from staff

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Camille
7 months ago

Purchase my first gold bars here. The staff is helpful and friendly, answering my questions nicely

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Janna
7 months ago

Super awesome service. It was my first time buying precious metal for investment. The staff was patience and explain to me why, how, what to invest in. After that I decided to make my first purchase and the Senior Business Executive Ethan was helpful and patience when we had some problems with payment and we managed to solve. Satisfied and definitely recommend people to come here for their precious metal purchase!!

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Rita
7 months ago

Always a pleasure to deal with bullion star, great service. Waiting time might be slightly long. Recommended place to deal.

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Krystina
7 months ago

Good service
Amazing service
Very fast

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Cindy
7 months ago

Great place to trade bullion and good customer service

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Chanel
7 months ago

Thanks Gerome. Nice place to get yourself some PMs they have great deals from time to time.

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Pedro
9 months ago

Best experience ever. Compare to many others we purchased from, even with all craziness around the glob, most smooth experience, quick, great products, best service. Keep it up!

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Lacy
10 months ago

Good prices amd good choice of bulllions which is more avaliable then other dealers.Customer support should be improved but overall great service.

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Samantha
10 months ago

BE CAREFUL IF PAYMENT IN BITCOINS

This company is advertising 2 different prices without notifying the customers if you pay by US$, SG$, 鈧?or if you pay with cryptos such as BTC.
In fact, as a normal customer, you first check the gold price in US$ or your local currency to compare with other merchants. Then, if you are happy with the pricing, then you place your order. In my case, I decided to pay with BCT (bitcoins).
Unfortunately, without any notifications, messages, communication, BullionStar is not charging the same price in BTC. In my case, there was an extra cost of over 6.5%.
When I did my verification after the payment was processed, I did not understand why my gold bar was so expansive. I found out that the BTC pricing included the following other fees: (please note that I am copy/pasting the email received from BullionStar support executive below)

"We understand your concerns on the payment via Bitcoin over the prices of other currencies. We hope you understand that apart from the liquidity, volatility and market depth risk (which is even higher now given the state of the financial markets) for hedging out crypto-currencies we take on, there are also fees on exchange fees, withdrawing fiat fees paid to our provider, which is reflected in the crypto prices of bullion.

Moreover, when your was placed, the price in crypto was shown clearly and transparently, and is the amount that you paid for subsequently. The price that you saw was all-inclusive and there were no other hidden add ons. When placing the order, you had also agreed to the terms and conditions, and agreed that the order is binding. Hence, I have spoken to our management on your behalf but unfortunately, we are unable to return the difference as the crypto-cur rency amount has already been hedged with our provider with us having paid the fees."

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As you can see, it is clearly stated in their reply that they are showing "clearly and transparently" the BTC price BUT they never inform their customers that it includes liquidity, volatility, hedging, exchange fees, withdrawing FIAT fees….
They are just confirming that they are not transparent and that maybe hundreds of other investors paid an inflated price without knowing it.

I offered 2 possibilities to BullionStar: (1) refund my full BTC and take back the gold bar, (2) refund the price difference between the US$ price versus the BTC price I paid.
They refused even though the BTC went up overnight and would have more than covered the hidden fees that took on my transaction.

I just warn you to be careful and check all the small lines if you find them before transacting with this company.

Regards

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Leo
1 year ago

I have been a customer with BullionStar for 4 years now. I stored both gold and silver with them and I'm very satisfied with the service.
Prices are great and fees for storage are the lowest I was able to find.

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Kira
1 year ago

Bullion Star's bank deducted 鈧?5 fees for a withdrawal under 鈧?00. They should find an alternative way to return customer's money, as this is extortionate.

I'm sure they wouldn't have sold me gold and silver if I had been 鈧?5 short.

Other than that, it is easy to purchase from the UK and to view. Communication is obviously limited due to the time difference but they did get back to me most of the time.

Low storage fees and overall OK, they just nerd to sort their banking out so that customers aren't out of pocket. They tell me that they are looking into this. Euro to Euro should have no fees, surely…

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Deidre
1 year ago

What's there not to love? My opinion, having been involved with precious metals for nearly a decade, is that those who are not satisfied with their experience at Bullion Star are dreadfully ignorant of what precious metals storage is and how it works.

I'm a very satisfied customer. Excellent communication- I'm not sure why a reviewer said Bullion Star did not respond to their email, but I cannot recall an email of mine which they didn't respond to.

The prices, selection, low fees, customer experience and customer service cannot be beat. I would highly recommend Bullion Star to family and friends.

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Edgar
2 years ago

Very interesting company, maintain good prices and a large choice of bullion products. Unfortunately don't support SEPA transfers, meaning each time the account is funded it costs a small fortune (non Asian customer). I would give 5 stars if SEPA transactions were to be supported.

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Marisela
3 years ago

no reply to my emails since weeks now

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Destiny
4 years ago

+ Great pricing
+ Transparent fees
+ Safe storage
+ Superb customer care

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