Bull18 Cleaners

Reginald
7 months ago

good service by technofix

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Jamar
8 months ago

Went through the company to get a end of lease clean, post the clean the agent went through and sent a list a mile long that they hadn't cleaned. I then had to chase up with over 15 calls and over days and days not to mention emails. Everyone I spoke to promised me call backs or emails confirmations within time periods that NEVER once happened to which I had to chase up again and again.
Its not hard to give good customer service… if you're saying you will do something follow it up and actually do it. If you're going to offer guarantee service and then not deliver you better fix it asap and not have your customer spending days and days /hours on hours to get a solution. still waiting for a final email confirmation…….

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Steve
9 months ago

Simran & Cherry did a fabulous job & even assisted lifting a slightly heavy object out of my car after I slammed by fingers trying to do it on my own. Very thoughtful. They managed to remove some stubborn marks from the floor and I had my bond fully returned. Thank you

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Austin
10 months ago

Engaged the services of 365 Cleaning (formerly known as Bull 18 Cleaners) to clean & steam clean small 2 BR townhouse which was pre-cleaned by us and really only needed the carpet steam cleaned, oven cleaned, some wall marks cleaned & very little more as the wet areas were done by us, the skirting boards, cornices, power points, light switches, inside & outside of cupboards, etc. We were quoted $410 but [name removed] picked up on my hesitation and we were offered a discount which reduced the price to $370. Paid $50 deposit – thought everything would be fine & the cleaners would have the work done the following morning.
My husband let the cleaners in this morning & they inspected the townhouse together – appeared to be no problems so husband left them there. Shortly after, I received a phone call from the company. They had received a phone call from the 2 cleaners at the property who had said it will cost $80 more because of the condition of the oven & the wall marks. I asked how that was possible when the oven only had a lot of crumbs inside & needed little more than a wipe out & the there was only minimal grease on the glass door (I have a clear photo of it, which shows precisely that). The wall marks were what would be expected during a normal clean & easily removed with a bit of sugar soap – no difficult stains or large stains. I reminded the company that most cleaning had been completed so didn't understand why there was to be an $80 'upgrade' that we needed to pay. He said, so we could be '100% satisfied'. Of what? That we'd been scammed out of another $80? He also wanted payment in full BEFORE the job commenced, despite the fact that their T+C clearly stated that it was payment in full at COMPLETION of service.
So after a ridiculous 30 minute conversation with this company over the phone and since the cleaners had not begun work, I told him, cancel it, refund my deposit – never want to deal with a company with such questionable business practices again. $450 is a rort for the work that needed to be done.
After now reading reviews of the company and seeing photos from other dissatisfied customers, I strongly feel that I made the right decision in rejecting this company. Our cleaning now looks brilliant compared to how their company cleans.
I would never use Bull 18 Cleaning (which has now changed its name to 365 cleaning due to the number of abysmal reviews they've received). ABN look up shows they changed their name on 14th April this year – explains why I couldn't find any reviews under their new name. Shameful company – needs to be deregistered. Despite a guarantee that they would refund my deposit within 2 days, they failed to do so.

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Shanika
10 months ago

Dishonest and deceptive conduct. Absolute disgrace!

Under quoted on a end of lease clean, and upon arrival, cleaners advised that the quote is void. I had left the cleaners alone in the property as they organised for a new quote.

A further $200 was quoted, half the cost of the initial quote! I decided against the clean and in arriving back home discovered the cleaners had damaged the property. I attempted to get cost of damages reimbursed but had no positive response.

Based on this experience (and other reviews), Bull18 under quotes to secure jobs, exploiting consumers on tight deadlines (time constrained to get their property cleaned and vacated) to adjust quotes upwards to make extra money. If this does not go to plan, cleaners destroy property to get back at innocent consumers.

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Chanel
10 months ago

Started a contract with two of their cleaners – upon arriving they asked for double of what we were quoted. When we told them we would be going with another company one of their cleaners broke our glass oven door.

We called the head office several times to try and rectify the issue however they would not help us nor take the situation seriously.

I recommend using these cleaners if you would like to pay more than double their competitors and have your property broken.

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Andrew
11 months ago

I have used Bull18 Cleaners on multiple occasions now, and he always does a comprehensive and excellent job, and always with friendly service. Is able to get to hard to reach duct with ease.

Highly recommended!

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Logan
11 months ago

Unfortunately didn鈥檛 look at reviews prior to using their services. We got them to come in and steam clean our carpet. Not a single stain was removed this includes a wee our dog did on the carpet that morning that we later removed ourselves easily. Would absolutely not recommend using this company for carpet cleaning.

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Betsy
11 months ago

Paid $450 for an end of lease clean. Walls not done. Apparently blinds not included. Floors not steamed cleaned. Took a week of complaints to have them come out again. I told them the power was disconnected the day after the inital clean as i assumed the job would have been done correctly the first time. Showed up at th house saying they didnt know there was no power and the floors couldnt be done. Had to run an extention lead from my neighbours house… They requested I had to be at the property whilst i was sick. Walls spot cleaned… which I now need to redo. Floors finally done as I was there to watch them. No inside of cupboards or drawers were touched. Refused any sort of refund as I stated this is not an adequate end of lease clean that I paid good money for whilst having to pay bond and rent for the new house. Definatly inadequate service. Cannot stick to time schedules as well…

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Tomas
11 months ago

I rang Bull18?up for info on cleaning and was going to go with them and then checked out the bad reviews on them so I rang and said I wouldn鈥檛 be going ahead. They tried to say that it was competitors writing the bad reviews. That was a week ago and since then they have been texting me and calling me to say my job is going ahead. They won鈥檛 listen when I say I鈥檝e booked another company. I鈥檓 ready to report them to consumer watchdog for the relentless badgering.

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Donte
1 year ago

The cleaners who came to do the job seemed hard working, but I had a terrible experience after that. Paid 240 dollars for an end of lease cleaning with a bond back guarantee. That went down the drain as I had to pay another 275 dollars split between my owner and me as they refused to keep up the bond back guarantee. Stay away!!! Terrible!

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Noe
1 year ago

Did an excellent job with my bathroom which had not
Been cleaned due to my allergies
I know that when I get cleaners to remove all
I
items from shelves and have a list of things to do
But be flexible with that list
T
Anne from carnegie

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Earl
1 year ago

Don鈥檛 waste your time or money with these cleaners. They try and sell you they are the best but they make you pay up front and if you have to give your end of lease keys back after they clean you end up having to clean the house yourself. I had to spend another 2 hours cleaning my house they left wit rubbish they swept out the front door from the floors. Blond of hair and gum on the walls, they didn鈥檛 wash down any walls, the sinks were dirty and not wiped out. The house smelt worse when I arrived after they cleaned the carpet it was as if they used dirty water to clean the carpets and I had to go over the carpet and spot clean it myself after anyway.
I have tried to write for them to get back to me and respond for months and they won鈥檛 get back to you at all. Don鈥檛 pay them until you look through the home first. My friend they gave her a cheap quote to get the end of lease business and when they arrived they said it was double the price and when you have no choice but to get the house cleaned and return keys you have to say yes. They come under other names also not just bull 18 cleaners so just check who you are dealing with. What a scam! They should be ashamed to be called a cleaning company

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Chiquita
1 year ago

Don鈥檛 waste your time or money with these cleaners. They try and sell you they are the best but they make you pay up front and if you have to give your end of lease keys back after they clean you end up having to clean the house yourself. I had to spend another 2 hours cleaning my house they left wit rubbish they swept out the front door from the floors. Blond of hair and gum on the walls, they didn鈥檛 wash down any walls, the sinks were dirty and not wiped out. The house smelt worse when I arrived after they cleaned the carpet it was as if they used dirty water to clean the carpets and I had to go over the carpet and spot clean it myself after anyway.
I have tried to write for them to get back to me and respond for months and they won鈥檛 get back to you at all. Don鈥檛 pay them until you look through the home first. My friend they gave her a cheap quote to get the end of lease business and when they arrived they said it was double the price and when you have no choice but to get the hous cleaned and return keys you have to say yes. They come under other names also not just bull 18 cleaners so just check who you are dealing with. What a scam! They should be ashamed to be called a cleaning company

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Ruth
1 year ago

Beyond horrible! So many hidden cost! Which they won鈥檛 tell you when you book them, they will tell the cleaners to tell you, we can鈥檛 do this and that! We got them to do the end of bond lease cleaning and they were like we can鈥檛 clean your dusty light fitting it鈥檚 extra; we can鈥檛 do your blinds it鈥檚 extra, we can鈥檛 clean your windows it鈥檚 extra! What the heck did I pay $370 for!! Absolute waste of money and time! Their customer service team is an absolute joke! Worst company ever! If you want your bond back don鈥檛 hire them! They will not give you a refund if you don鈥檛 get your bond back!! Super crappy !!!! I can鈥檛 even stress enough how crap our entire experience with them was!! No point having a customer service team if that is the way your customer service team does their job!! Absolutely crap!!

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Becky
1 year ago

MUST READ:

I was extremely disappointed with my bull 18 service and I would not recommend to anyone. This was for a few reasons.

Firstly the cleaners were incredibly slow – they told us the job would take 3-4 hours and in total it took over 7 hours. They also told me to come back as they had 30 minutes to go, when we arrived back at the property 40 minutes after the text they then proceeded to clean for another hour.

In addition I was screwed over by Marshall – during our phone conversation we spoke about including external windows at no extra cost (you can listen to the recordings your customer service team tell me you have!!) he did not list this on the booking and when the cleaners arrived they therefore said it was out of scope. I then had to spend half an hour trying to sort out with your customer service team and got charged for this. I would like a full refund of the extra external window cleaning fee as Marshall was incredibly misleading and very deceptive by not including this in the job based on the conversation we had.

On top of that when the cleaners had 'finished' we had to point out all the areas that were not complete – despite paying extra for the external windows they had only done the bottom half! They had also not washed the splashback and there were multiple other things we had to point out that were not done to satisfaction.

To make matters worse we then failed our final inspection due to the standard of cleanliness. After spending way too long on the phone to a terrible customer service team I gave up after being told there was no guarantee they could come back the next day and would only come back if I provided photos of a property I no longer had access to.

We went back ourselves and were shocked to discover even more how shocking the job was. The shower was mouldy. The benches hadn鈥檛 been wiped down. There was dust on ever windowsill. The carpets were steam cleaned but not vacuumed which just baked in the dust.

These guys are con artists who invest only in T&Cs so no matter what you can鈥檛 get what you paid for

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Shelley
1 year ago

I have fallen in the same trap!!!!!
No blinds were cleaned and they refusing to phone me back!
I would name and shame them

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Israel
1 year ago

No idea how this company is operating!!!!!! They have so far been to our house 3 times to do an end of lease clean. It still looks like they haven't steam cleaned at all as there is hair and dust still on the carpet. Sink and shower were dirty and there was still dirt and dust on all floors.
The reason we used them is we have a 4 month old baby so no time to do it ourselves but they have been nothing but a headache!!
I will never ever make the mistake of using them again.

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Felipe
1 year ago

No idea how this company is operating!!!!!! They have so far been to our house 3 times to do an end of lease clean. It still looks like they haven't steam cleaned at all as there is hair and dust still on the carpet. Sink and shower were dirty and there was still dirt and dust on all floors.
The reason we used them is we have a 4 month old baby so no time to do it ourselves but they have been nothing but a headache!!
I will never ever make the mistake of using them again.

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Teri
1 year ago

Update: IF YOU HAVE BEEN SCAMMED BY THIS COMPANY APPLY FOR A CHARGEBACK ON YOUR CARD, I DID AND RECEIVED THE MONEY BACK, COLLECT EVIDENCE, EMAILS, CALLS, PICTURES, CONTACT YOUR BANK AND OPEN A DISPUTE, YOU WILL WIN. DO NOT LET THESE SCUM BAGS OFF.

This company is an absolute sham. We hired them for an end of lease clean with bond back guarantee, they came around to the house spent a few hours (this is a 5 bedroom house, 2 living rooms, store room, garage, kitchen and 3 bathrooms) they basically did absolutely nothing. There was dust left everywhere, cupboards not cleaned, floors not cleaned, whole areas of the house not cleaned. Walls had Marks all over them. Skirting boards absolutely full of dust, wall full of dust, the list goes on. We call them numerous times, we wanted a refund as we knew the job would not be done correctly the 2nd time, they insisted on sending the same cleaners back. Guess what the 2nd time they came nothing had been done. We have called excess of 20 times and keep getting the run around, completely disregarding an mention of a refund. We got hold if them tonight and guess what the manager is in a meeting at 7pm at night again and can't speak. The incompetent woman on the phone basically says she can't do anything as she is not authorised and said the customer service team cannot speak to customers anymore. I'm absolutely baffled by this place, it is a farce of a company. The cleaners are not professional, the customer service is non existent, the staff are rude and uncaring. I have never cone across a company as bad as this. They have no idea how to clean, let alone clean to the standard of an end of lease clean. We are going to the ombudsman and lodging a charge back for this joke of a company. I CANNOT STRESS THIS ENOUGH DO NOT USE THIS COMPANY, GO WITH A REPUTABLE COMPANY THAT COSTS MORE, YOU WILL NOT GET A PROPER CLEAN, SERVICE AND YOU WILL BE STRESSED OUT TRYING TO GET YOUR MONEY BACK FROM THIS PLACE. DO NOT, DO NOT BOOK THEM.

I know the company will reply with a generic message, it really shows their customer service or lack of it. Well bull18 you messed with the wrong guy. I will get my money back and you will be reported to the ombudsman. You should be closed down for ripping people off. You absolute disgraceful human beings. I have never encountered such horrid people in my life.

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Connie
1 year ago

This company is an absolute sham. We hired them for an end of lease clean with bond back guarantee, they came around to the house spent a few hours (this is a 5 bedroom house, 2 living rooms, store room, garage, kitchen and 3 bathrooms) they basically did absolutely nothing. There was dust left everywhere, cupboards not cleaned, floors not cleaned, whole areas of the house not cleaned. Walls had Marks all over them. Skirting boards absolutely full of dust, wall full of dust, the list goes on. We call them numerous times, we wanted a refund as we knew the job would not be done correctly the 2nd time, they insisted on sending the same cleaners back. Guess what the 2nd time they came nothing had been done. We have called excess of 20 times and keep getting the run around, completely disregarding an mention of a refund. We got hold if them tonight and guess what the manager is in a meeting at 7pm at night again and can't speak. The incompetent woman on the phone basically says she can't do anything as she is not authorised and said the customer service team cannot speak to customers anymore. I'm absolutely baffled by this place, it is a farce of a company. The cleaners are not professional, the customer service is non existent, the staff are rude and uncaring. I have never cone across a company as bad as this. They have no idea how to clean, let alone clean to the standard of an end of lease clean. We are going to the ombudsman and lodging a charge back for this joke of a company. I CANNOT STRESS THIS ENOUGH DO NOT USE THIS COMPANY, GO WITH A REPUTABLE COMPANY THAT COSTS MORE, YOU WILL NOT GET A PROPER CLEAN, SERVICE AND YOU WILL BE STRESSED OUT TRYING TO GET YOUR MONEY BACK FROM THIS PLACE. DO NOT, DO NOT BOOK THEM.

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Ray
1 year ago

THE MOST UNPROFESSIONAL CLEANING COMPANY I鈥橵E EVER USED!
LESSON LEARNT **ALWAYS USE THE CLEANERS YOUR REAL ESTATE RECOMMENDS**
**Dismal, poor customer service
**Not reliable or punctual (Did a no show the day of my cleaning, provided no explanation, showed up late the next day) I had to call back around 5-6 times to rectify, each time speaking to a different representative, they hung up on me twice.
**I didn鈥檛 need this added stress when I was moving, not even apologetic or offered a discount for inconvenience. The explanation was that the cleaners had a car accident, I said not to be insensitive but that simply isn鈥檛 my problem, send another team (which they couldn鈥檛). By the time they called me it was too late for me to organise someone else in the afternoon. Thanks for that! Just what I needed.
** As soon as the cleaners (did show up late the next day), the company had the audacity to call me straight away to get payment but couldn鈥檛 provide me the courtesy to let me know they weren鈥檛 coming the day before! So unprofessional and plain RUDE.
**Cleaners aren鈥檛 professional cleaners鈥?they do not clean! Their attitudes stink much like their body odour.
**My balcony was simply swept, not cleaned, floor not washed, nor did the glass balustrades wiped down or windows cleaned (I paid extra for a service they didn鈥檛 complete) cleaning standards are below POOR. The cooktop wasn鈥檛 even wiped properly, floor not cleaned properly, marks on walls not removed. It needed another clean, after they finished!
** Don鈥檛 waste your time, energy or money they are LIARS & SCAM ARTISTS. THE CLEANERS obviously aren鈥檛 trained, amateur at best. Customer service鈥?is POOR.
** I paid $300 for a one bedroom apartment final lease clean, only to be told by my agent it鈥檚 only partially plausible as areas like the balcony and oven have been missed. Attention to detail just isn鈥檛 there.
** THE FIVE STAR REVIEWS ARE 100% FAKE!!!!!!!!!!!! THEY ARE PROBABLY WRITTEN BY STAFF OR FAKE CLIENTS TO DRUM UP BUSINESS. PLEASE READ ALL THE REAL REVIEWS WHICH ARE 1 STAR OR LESS.

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Angie
1 year ago

Please believe the numerous 1 star reviews. This is a bad company that do not honor any of their advertised guarentees.

We hired Bull18 cleaners for an end of lease clean for our 1 bedroom apartment.

When the agent had some issues with the clean and requested some follow up cleaning, Bull18 cleaners would not respond within their advertised time frame.

The agent gave us a very reasonable deadline to have the cleaner return by, we called and called and emailed and emailed but the company failed to respond in time.

As such we needed to pay for a second company to complete the clean.

They have thus far ignored our requests to reimburse us for these additional cleaning costs we were forced to pay.

Please do not hire this company and reward them with your business, they will disappoint you.

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Antonio
1 year ago

Please believe the numerous 1 star reviews. This is a bad company that do not honor any of their advertised guarentees.

We hired Bull18 cleaners for an end of lease clean for our 1 bedroom apartment.

When the agent had some issues with the clean and requested some follow up cleaning, Bull18 cleaners would not respond within their advertised time frame.

The agent gave us a very reasonable deadline to have the cleaner return by, we called and called and emailed and emailed but the company failed to respond in time.

As such we needed to pay for a second company to complete the clean.

They have thus far ignored our requests to reimburse us for these additional cleaning costs we were forced to pay.

Please do not hire this company and reward them with your business, they will disappoint you.

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Anthony
1 year ago

SCAM!! DO NOT USE THIS COMPANY!! FRAUD!!!

I am dealing with the exact same problem as everyone who has provided 1 star rating.

They are horrible people. THEY WILL STEAL YOUR MONEY!!! They are cleaners who don't clean!! They will promise you a service which they will NOT provide. Do yourself a favour and read all the 1 star ratings as we are all saying the exact same thing from all different states. I don't believe their 5 star ratings. Its FAKE!!!

I have given them 5 days notice to get back to me re: full refund before I lodge a complaint about this company to Office of Fair Trading, Queensland and ACCC.

Anyone who has fallened into this trap, please contact your local office of fair trading and/or ACCC and use your social media. We should not have companies like this operating in Australia.

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