Buffy

Pretty $$ and not great quality. The sheets are very wrinkly and discolored after a couple of washes.

I loved the ad that said it would be cool and great for someone who gets hot flashes at night. NOT true. It's the hottest comforter I own. And super slippery fabric covering it makes it feel like I'll fall out of my bed when I sit on the edge of my bed in the comforter. I hear their sheets are good, though…I do not recommend the comforters.

Hot. Very hard to get anyone on the phone. They DO NOT pay for returns!!

IMO this is a Amazon for blanket! Not only the product meets expectation, but the customer service is also top notch.

AMAZING CUSTOMER SERVICE AND GREAT CSR POLICY

I bought their comforter with the 30 days try-out. Unfortunately it was to warm for me, but the customer service when I wanted to return it was amazing. Instead of them being annoyed that I wanted to return it, they where amazingly friendly, and even offered that I could drop it of at a homeless shelter instead of returning it (and still get a full return) – what a great concept!

They even helped me find addresses for homeless shelters in my neighborhood. Unfortunately, I didn't succeed with that option but that wasn't a problem and they just sent me a return label instead (with no costs for me). AND my refund was processed the day after I had sent it.

So thanks to Buffy (and their very friendly employee, Kyle) for showing me that some companies actually still provide amazing customer service.

Kind regards
Line