BudgetAir.nl

Bought tickets to Almaty(booking number: BLV-1171981) through this company, but after some time the airline cancelled our flight(Way before the COVID-19 quarantine). Asked Budget Air for a refund and they agreed but told that our baggage fee is not refundable as per airline conditions. I contacted the airline and they said that it's not the case and then i asked Budget Air to show me where those conditions are mentioned and they just didn't answer.
Our friends who bought tickets to the same flight on through Budget Air received full refund including the baggage fee. They won't answer any call or emails!
I still try to contact them but it seems that they blocked my email because all the options to contact them through their site is greyed out for me.

Nobody reachable for my urgent request!!!! My destination decided to ban everyone from NL so I could not fly and needed urgent support to change or cancell my flight! I have sended around 10 emails but got no response. Telephone number and emergency number are not available, they turned it off…. and they closed for the weekend while everyone needed urgent response! Still waiting for someone to contact me. The airline wanted to give me a voucher or refund but could not do this since we booked via budgetair. Really really bad customer service. In these times you should help your customers and not leave them hanging!!!
Please contact me asap!!!
Booking nr BA-6687133

Pathetic experience from BudgetAir.nl. Booked flights from AMS to Zurich and return as well. Paid the money but no e-ticket generated. When I am trying to get the e-ticket using booking number and email id it says this combination is not there.

Lost the money! Hopeless service. Better to book via airlines

I have been trying to cancel my booking and get a refund for one week. Nobody answers the phone or responds to any emails.

Please issue a refund for the following bookings:

Booking number: BAE-1917557
Booking number: BAE-1797845

Airline has cancelled all flights and waived all cancellation fees due to corona virus.

I will be raising a dispute with my credit card if i don't hear back in the next two days.

Do not buy your tickets from budgetair.nl. Their service call is totally useless as soon as it is about refunding your flight.
I had a flight from Amsterdam to Tehran. The flight was cancelled by Turkishairline which means I should be totally refunded and budgetair even didn't know that. When I log in to budgetair, my ticket is still unchanged and if I want to cancel I should pay them.
I have been for three hours on the phone, they are passing me between the Turkish air line and budgetair, not accepting who should refund me. BUT YOU TICKETS DIRECTLY FROM AIRLINES. I still didn't manage to get refunded!

I had a booking from Amsterdam to Shanghai. They informed me the airline rescheduled my flight and I accepted it. However, I was not able to check-in on site for the new flight. I had to pay for the flight.

According to the airline, the airline did not reschedule my flight. BudgetAir fraud/lied to me. The reason why budgetAir do that is becuase they did not get a confirmation from the airline for the original flight. Then they add a new flight for me. In the end, the airline confirmed the original flight but the new flight was unconfirmed. (BudgetAir DID NOT TELL ME THE TRUTH)

I contacted BudgetAir service(really hard to reach). They said I was also responsible for it and only allowed to compensate 50% back to me.

My booking number is BA-6587529.

Good easy website

Very nicely did the navigation on site. If possible try to make separate english version as well

Good App, easy, fast, trustworthy.

Super easy to book! Good trashed company.

Very good reservation process, everything was clear and fast!

Very easy and good service

Have booked twice from budgetair. Smooth transactions. Hassle free

The best price you can find across any website !

Right after making the booking, I didn't get a confirmation. The issue was fixed shortly after calling the customer service.

Excellent prices and reliable service. Will definitely buy again!

I bought a ticket via BudgetAir to Istanbul by AtlasGlobal. This was cancelled and my money was not paid back to me. BudgetAir told that I have to buy a new ticket, and after I bought new ticket they send me another ticket by KLM to fly 4 days sooner than my own ticket. Of course I could not use that ticket, and later I found out that KLM would have refund my money, but BudgetAir did not let me know about it.
I will never buy again from BudgetAir.

Thank you, yes I can : Boekingsnummer BA-6598762

Thank you for paying attention. I will contact you tomorrow.

Is helemaal perfect en goed

They always kept me informed about the changes in the flight schedule. Good deals & service.

they let you pay for flexible options, but they can not deliver them. That is scamming people.

I recommend everyone to check here before purchasing plane tickets! Great service and better prices than anywhere else! Thanks!

Very easy good prise

Our flight time for Ho chi minh city to Melbourne changed from 2 am to 10:35 pm (earlier). Luckily we checked directly with the airline the day before because budget.nl did not send us any notice at all!

No missed flight luckily but we will have to cancel a booked afternoon tour in HCMC without refund. This wouldn't have happened if budget did their (only!) job.

Seamless booking experience and the best fares on the Internet. Will book again with Budgetair.

It was really easy to use/compare the price. And I believe it's quite user friendly. However, if you have an option for English speakers in the Netherlands (which I'm sure a lot), it will be better. Well, I can use the translator but still, if you have that option, you will be a star 🙂

Cheers,

Sangmin Park