BudgetAir.es

This company should be avoided. They have not fulfilled their obligation by law to refund tickets purchased or give vouchers for flights cancelled due to COVID. They have no phone number to contact and they give an automatic reply to emails.

We booked our flights with them. Due to the COVID situation the flights have been cancelled. The airline reembursed the money back to them, but they are holding our money and not replying any emails.
I will never use it again.

My flight was canceled, a I am glad they at least emailed me asap. However for the money situation I bought insurance if event was to happen like this. Sadly I am trying to get my refund, I have bought insurance on my flight and I am asking for a refund or a credit something I can use. I called them and they unplugged everything off the hook. Will I get my refund or credit back will be the question?

Estoy intentando cambiar un billete de avion reservado a trav茅s de su plataforma. El tel茅fono no est谩 operativo. No responden al mail.
UNA ESTAFA. Por mi parte no volver茅 a reservar con ellos y animo a todo el mundo a evitar a esta compa帽ia de estafadores
Edito: Esa respuesta es simplemente falsa. Adjunto un comentario a帽adido por la propia aerolinea LH en su sitio web:
"The Lufthansa Group airlines Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Air Dolomiti are now introducing more flexible rebooking options. The new extensive waiver policy for rebooking applies to both existing and future bookings worldwide. With this new waiver policy, the Lufthansa Group Airlines are responding to the wish of many customers to help make their travel plans more flexible under the exceptional circumstances caused by the spread of the coronavirus.

Possibility to rebook existing bookings:

The new waiver policy for existing bookings applies worldwide for tickets purchased before 5 March with a travel date up to 30 April 2020. Passengers can rebook to a new date up to 31 December 2020 without any rebooking fee 鈥?regardless of condition of the original booking fare purchased. The webpages of the individual Lufthansa Group airlines offer a comfortable way for self-service rebookings. If you hold a Light Fare, please contact our Service Center."
As铆 que por favor no mint谩is

Easy to use, practical.

It was a very good experience i had no problem while reserving the tickets

We are very satisfied!

Quick and easy booking. Thank you!

Very easy to book! Very good price!

Arrived late at airport through no fault of my own. All the way there was trying to reach their so-called 鈥榰rgent phoneline鈥? They never picked up once during four stretches of twenty minutes of waiting while handling my agitated family. Of course, airport staff wouldn鈥檛 change the booking without talking to the agent. The company eventually replied (by email – still haven鈥檛 been able to speak to anyone): they refuse any refund, even partial, arguing that it was my fault their 鈥榰rgent phoneline鈥?hadn鈥檛 picked up. Yes you see, apparently calling the 鈥檜rgent phoneline鈥?is a bad idea because it gets busy – verbatim! Here鈥檚 a smart idea: if people will have to wait – while incurring expensive IDD charges – give them an estimated wait time. Duh!

The most bad faith customer service experience I have ever had.

EDIT: budgetair has just responded "our emergency line can get quite busy at times" (yeah, sorry for calling the emergency line in an emergency, I know, very silly of me right!) and "we value customer feedback such as this" (what I would value is getting fair compensation!)

EDIT: I got an email from budgetair. Clearly they are slightly embarrassed by their own inability to run a functioning customer service infrastructure, and would rather take the conversation offline. Ain't gonna happen chums! If you take my money, expect at least some payback

EDIT: the latest response from budgetair is to ask the airline for compensation. This is comedy. I can see the conversation now! "Hi ETIHAD, can you please reimburse me because budgetair don't have a functioning phone system? What? No it's not a joke! This is in fact a suggestion from budgetair! Oh!!! You mean THEY are a joke. OK!"

Perfect user experience!

Purchase very straight forward from the beginning of the search, no surprise charges at the end and no issues at all. I would definitely buy again from them!

Very good and affordable

Imposible contactar, in煤til esperar ayuda, problemas con el check in y confuso con la web

It was my first purchase and i was a bit afraid…. but all process was done quiclky and clear. Within 15 minutes i had my ticket paying the best price. I will repeat

Straightforward reservation process. Noticed, however, that at the end, I paid some EUR 20. more than the fare advertised. Did not even look into it since the final fare was commensurate with that of other travel sites.

Very good information. I was able to find an excellent price and all the details I needed were very easy to find!

Confirmation arrived directly and the tickets within 24 hours, exactly as promised. Not the first time I used BudgetAir.es and I can highly recommend it.

No extra credit card fees 🙂

Good price, easy booking, no surprises (so far). Let's see once I use the service!

Every thing was smooth during the booking with good option and prices

Gestion facil y rapida

Great service.

Very easy and straight forward booking system

Buying tickets was ok costumer service is not so good.