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PLEASE SAVE YOUR MONEY AND PRECIOUS TIME!
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After numerous emails to budget air and receiving a similar reply, i decided to go via the charge back route via my credit card, and within 2 weeks i got all my money back.
I also booked a flight with southall travels in Feb 2020 to goto India in August and they cancelled. They called me to update me and informed me i will get a full refund, and true to there word i received a full refund.
Never ever will use budget air.
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BIE-3072064
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only one reply lying to me after phillipine airlines confirmed my flights to vietnam have been cancelled they denied this and offered me the chance to cancel and with charges would have got virtually nothing back.
Pure vermin i have only just started with these rude con artists if my money is not returned soon i will spend hours writing reviews and warning other people not to be scammed .
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very bad company
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Our friends who bought tickets to the same flight on through Budget Air received full refund including the baggage fee. They won't answer any call or emails!
I still try to contact them but it seems that they blocked my email because all the options to contact them through their site is greyed out for me.
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Sorry to be leaving another negative review(I leave positive ones as well) about Budget Air but after a further phone call to them enquiring after my refund for a cancelled flight I have been told a refund could take up to 5 months(16-25 weeks). Now if you were a family who. had booked a cancelled flight for say a 拢1000plus and were waiting that time to rebook what would you do for money in terms.of booking another flight? TOUGH. 2 Complaints not responded to. The refunds team don't take.phone calls(they don't do.much refunding either) I stress. USE ANOTHER COMPANY. This one is not a fit company and will not treat you fairly or honestly. I will.be leaving a negative review for Budget Air every week until my money which was paid in good faith is returned.There is no other way of stressing to them how poor their customer interaction and service has been.
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Very annoyed because 1) I never got a confirmation email 2) payment was taken 3) my flights were cancelled but I never got notified of anything 4) they said a refund had been issued but I'm still waiting for it. I know my email address was entered in correctly because when I logged into my account, it worked. The lady I spoke to said an email with the flight cancelling was sent to me and told me to check my emails. I did check my emails, both inbox and spam/junk but got nothing.
Apparently my flights were cancelled because the airline had to approve the tickets before confirmation of my tickets. So why was payment taken and what's the point of this agency if the flights have to be approved by the airline first?!
Very annoyed. No compensation whatsoever. The flights were originally 拢81 and now I've had to pay 拢105 for the exact same flights, directly from the airline. What a waste of time.
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Called up to ask what would happen if I changed my surname on ticket as I was going back to my maiden name and planing on changing it on passport and they said it would be an admin cost of around 50$ only
I went ahead and changed my surname once new passport came I called up to make the change and get advised I have to cancel the ticket and book a whole new one !!!
WHAT A SCAM THEY CLEARLY TOLD ME IT WAS OK TO GO AHEAD AND CHANGE MY SURNAME ON PASSPORT
CALLS ARE RECORDED… IT WAS CLEARLY FALSE INFORMATION FROM THEIR AGENT WHY SHOULD I HAVE TO FORK OUT FOR A NEW TICKET ??? WHEN I ASKED TO SPEAK TO A MANAGER THEY REFUSED ME POINT BLANK
COWBOY COMPANY
RIP OFF MERCHANTS
STAY AWAY
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when I called budget air to reshedule my destination they wanted to charge a difference between new ticket and my previous ticket…they said I have to pay 95 service fee and 550 difference between new ticket so 619+95+550 would be my overall ticket price in the name of reshedule… but on their website a new return ticket would have costed me only 428 Canadian dollars… all they wanted is to make me to do a new booking for my travel..they do not know the meaning of reschedule.. they do not care about anything else than money. do not go for them or you will definitely would get ripped. by the way I am sitting at my home in Toronto on my birthday and all family plan was devastated because of someone else ie Budget Air with 619 cad less in my account which I saved for 4 months with part time job.. if you are reading this budget air you are bad people really bad..
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They refused to refund our money despite months and months of complaints after our flight was cancelled. Do not be tempted to save money, you will not be refunded if anything happens.
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