Nick failed to send me a confirmation number after my online purchase on 10/17, even after a couple email attempts (records of email below) to inquire on status (I would have called, but no phone # on site), and ultimately did not send item to me even with 2 weeks lead time when I paid for Priority Shipping (2-4 days).
Finally, after a 2nd email push, was told on 10/25 that due to a mix up my order was never processed and he did not have the item in stock and unable to complete the transaction.
I was forced to use thinkgeek.com and pay extra for 1 day shipping but had a lot less time to construct the item into my Halloween costume.
Will never use vendor again due to negligence in being able to process an order into a system as well as unresponsiveness and lack of service. Stay Away!
[email protected]
10/17/12
to me
Images are not displayed. Display images below – Always display images from [email protected]
CustomerID# 47781
Thank you for your order. Your order number is 60034, placed 10/17/2012 at 10:36AM.
Bill To:
Mr. X Ship To:
Mr. X
Payment Info:
Credit Card: MasterCard
Shipping Method:
USPS Priority (2-4 days)
Order Details:
Code Item Qty Price Total
ledbucklered Red LED Belt Buckle (Put Any Scrolling Message) 1 $29.99 $29.99
DSC-25 FREESHIP 1 $0.00 $0.00
Sub Total: $29.99
Tax: $0.00
Shipping: $5.43
Grand Total: $35.42
Customer Service Information
If you have any questions about our products and a question about your order please contact us [email protected]
Return Information
If you are unsatisfied with your purchase or there is a mistake with your order you may return or exchange any item within 10 business days of receiving your order. You do not need to email for confirmation, just make sure to include your name, order number, and if you are making an exchange please list which items you would like to receive. You will not be refunded for the cost of shipping unless the mistake is our fault. Please send your products to:
BuckleCity.com
1835 Newport Blvd
Suite A109-413
Costa Mesa, CA 92627
Thank you for shopping at BuckleCity.com!
Visit us again at http://www.bucklecity.com/
Mr. X <[email protected]>
10/22/12
to nick
Hi Buckle City,
Requested Priority Shipping, but still have not received order. Can you please get this to me ASAP?
Thank you!
Mr. X <[email protected]>
10/25/12
to nick
Hi Nick,
What the hell is going on here? I have a costume party this Friday and am totally screwed by doing business with you should I not get this today.
I put priority shipping on Oct 17 and have also sent follow-up email 3 days ago. Furthermore, the order status says "processing" .
Please send me over 1 day shipping immediately pleased, as you have not lived up to your SLA and have greatly exceeded it.
Should I have known this was going to happen, I would have chosen another vendor.
Please get back to me with status update.
-Mr. X
Order#: 60034 Order Placed: October 17, 2012 at 10:36:00 AM
Order Status: Processing
Ship To:
Mr. X
Address: xxxxxxxx
xxxxxxx
Shipping Speed:
USPS Priority (2-4 days)
Items Ordered: Price: Status:
1 of : Red LED Belt Buckle (Put Any Scrolling Message)
$29.99 Processing
Payment Information
Bill To:
Mr. X
Xxxx
Payment:
Credit Card: MasterCard
Order Summary:
Product Subtotal: $29.99
Tax: $0.00
Shipping & Handling: $5.43
Discounts: $0.00
Grand Total: $35.42
NOTE:This order is no longer editable.
Looking for the order confirmation page that was displayed after checkout? Click here to view it again.
Nick C <[email protected]>
10/25/12
to me
Sorry for the mix up with your order, for some reason the order was marked as shipped in our system. Unfortunately we dont have any more of the LED Buckles in stock, your card hasnt been charged and the order has been cancelled, if there is something else I can please let me know
Thanks