Bubbleroom

This shop is very dubious. Ordered 20 days ago, haven't received anything yet. The support isn't answering my emails anymore.
Better stay away from this site.

Not too bad but lack of intransparency when it comes to returns. Website says Easy Returns but they are not that easy as usual online shops offer to their customers.
Had to pay the shipping costs for returns on my own plus add. 9.90 Eur for returns handling.

They have great choices in their collection, very good and fast customer service. The only reason I am not giving five stars is because I wish the shipping was free and faster. Also the return should be paid for.

However I am continuing to use Bubbleroom as I love their brands and collections!

Despite all the negative reviews, I liked one dress so much that I just had to try buying it.
It arrived 5 days after I ordered and it is simply amazing! I have never been so happy with an online purchase.
It is made of very high-quality material and totally worth the money.

PS: They also left a return label in the box for those who want to send back and contrary to the comments Bubbleroom sends you a tracking number!

The one star is for the customer service- otherwise it would have been zero stars! The whole website is very misleading concerning delivery and shipment. I bought two dresses and it said delivery time: 2-5 days under each item. However, it took them 6 days to even send the parcel. On the website鈥檚 FAQ under "delivery" it says that they ship within 1-2 days and that it will take between 7-14 days until it will arrive. IT TOOK ONE MONTH FOR MY PARCEL TO ARRIVE AND YOU DONT GET A TRACKING NUMBER! I got the tracking number after 3 weeks, and by then i had to wear something else for my special occasion. The dresses were alright in quality, but nothing extraordinary.

In the end I returned them both, but this procedure was also painful to get through. I needed to check prices for delivery, go to a postal office….- it was very time consuming to say the least. I got my money back, but the process from ordering to getting my money back took me over 2 months.

The only good thing was the customer service, because they replied quickly to my many emails.

The best sale prices, fast shipping.

Tried to order some clothes and it didn't allow me to choose "invoice" as payment method even if my credit information is completely fine.

Their website states that sometimes the invoice option doesn't work and in this case please call the support. I called the support and all I got was "I don't know." Support agent was rude, condescending and didn't know anything. She then put me "into hold" and hang up the phone. After that, I've emailed them 4 times and never received an answer.

After reading these reviews I'm glad the order never went through. Don't want to ever deal with them or their support again.

Also I've tried to unsubscribe from their newsletter about 10 times and they still keep bombering me with their emails. Maybe time to check your email lists.

Just want to use the opportunity and write a more balanced review on Bubbleroom's service. A few days ago a package branded with BR's logo arrived via snail-mail to us, meanwhile the the customer service had already initiated the refund process for us. So, we got back the money and we have a package we no longer need – just wrote to customer service for instructions on how to return it.

We can't comment on the quality of the dress inside as it is not open.

They must improve their international delivery service – snail-mail may work fast in the Nordics (I doubt), however it is quite slow to the rest of EU (Bulgaria)

I just got my package. I ordered on the 1st of July and it was ready for pickup today (9th of July).
I read a lot of negative comments here and I thought I could share my experience here to all those who are considering ordering something from this website. I ordered "Ann Lee Short Jacket Misty Rose" and it is exactly what I had in mind, both in terms of color and the material it is made of.
There is only one thing to consider if you want to pay by invoice, it will cost you 80kr extra. If I know that's gonna cost that much, I wouldn't have chosen that alternative for paying.
Hope this helps all those who are considering giving the Bubbleroom a try 🙂

Just read all this reviews as I am facing same problem. I had to contact them for trucking number. They have given me a number that can not be track anywhere asking me to check at my local post office. I am very disappointed. Order was placed 16th June and till today I can't even track the oder

I ordered a pair of jeans which was sold out everywhere else. I received the packed within 6 days in Germany. No problems at all . I don鈥檛 understand the bad reviews. I would recommend the bubble room website!

They鈥檙e costumes service are so so rude, especially the ladies. I have never experienced anything like this before. I will Never order from them/website again.
I will not advise anyone to do so either.

AVOID!

Omg, why didn鈥檛 i read all this before?!
I ordered two quite expensive dresses ( discount code didn鈥檛 work, more expensive prices to europe customers… but i found two beautiful dresses and needed them for my daughters graduation party)

Oscourse they didn鈥檛 send me a tracking number.
After asking THREE times, they sent me a number, but it didn鈥檛 show anything!

Postnord page says:
The sender has sent information on a shipment item with this ID, but we have not yet received the shipment item. If you have any questions, please contact the sender.

Bubbleroom blames transport company and tells they can report it missing after three weeks.

Asked 4-5 times, are they sure package left their warehouse. They don鈥檛 answer. Told me something about 鈥渕aybe tracking number is incorrect鈥?br />

It is stupid to wait happy ending, i think 馃ゴ

Edit: To make matters worse, today I received an letter with a fine for not having picked up my delivery. This is the delivery that didn't get delivered to the pickup location but returned to Sweden. Honestly, what is the matter with this company???!!

Do NOT use this company to order from! I ordered items on sale, very happy that I managed to find a dress that was different to find elsewhere in my size. Never received the confirmation email, but the amount was taken from my account right away. After countless call, I was assured that an email would be sent to me. Nothing ever happened. Via the Facebook Messenger service, I found out that the parcel had been sent and was on its way. Happy days! Or not…I could see that it was going to be delivered to me, then to be returned. It then came back a few days later to delivery, only to be returned again!! Apparently, there was an issue with the barcode on the parcel, so they couldn't possibly take it the last 10 km to my house. Incredible!! Got told from their customer service that they would refund me the amount and then I could re-order the items. After telling them it's not possible because they are listed as sold out, I'm being told to just wait and reorder them when they have registered my "returned" items. So they are not able to fix the issue they have created.

I am NEVER using this site again. Absolutely horrible experience! I cannot understand how a seemingly big company cannot figure out how to get a returned parcel a new barcode, plain and simple 馃槨

Plus, please get your people on messenger to stop constantly use emojis. It's incredibly annoying and downplays the fact that I was looking for help with an issue

AVOID.

Avoid ordering at all. Awful customer service, they act unprofessional and ignore customers.
I wish I could give – 5stars.

"Hi! 鉂?br />

unfortunately I can't find you in my system.

can i get your full name or email address?

Take care!"

It was answer for an email. I have used same email address as in order, I have signed with full name under email. And in topic there was customer and order number.
Very professional…
Congratulations ?

I've ordered recently from bubbleroom. I didn't read the reviews before I've ordered, so I was pretty skeptical if i get my order at all after reading all the negativ reviews. But everything went well. you did not get a tracking number, which is annoying because you don't know where your order is. But i wrote an email to the customer service and they answered very quickly. One day later i got my order. The coat i've ordered is very pretty and i'm happy with my new purchase.

Just have to say,

Horrible shipping and logistics! If you send your order back for your money back or for a different size, they will charge you twice! You will pay for your own shipping and then they'll charge you the shipping cost again. If they f*** up your order, they won't fix it until they get their products back that they sent to you by mistake

I placed an order on the 2nd of September before 3pm for a dress to be delivered to the U.K.

The delivery says between 2-5working days, I never got an email giving me my tracking details until I emailed to request it.

It鈥檚 Tuesday today and the tracking says it鈥檚 still under transportation.

When I order items from China, I get my item within 5working days and emails between to tell about the progress of my item. This is unprofessional from this company.

I won鈥檛 be ordering again! The moment I get the item, I am sending it back and requesting for a full refund including my delivery charge.

When do I learn to read company reviews before buying anything?

My girlfriend turned 30 by August 25th and I wanted to buy her a Michael Kors Blakely Bucket Bag (Black), which she had wished for her birthday. I ordered the product a few days in advance, hoping it would arrive in time.

The package DID in fact arrive in time… but it didn't contain the correct product, why my girl got really really really dissapointed on her birthday.

So I returned the package to Bubbleroom, filling out the return form specifying in details which product I ordered and which product I wanted in return.

It has now been 12 days since I returned the package. While waiting for a response I've contacted the customer service multiple times to get a status, and every time the response were "We don't know where the package is" or "The package is not yet registred in stock".

Today I called customer service, slightly irritated because of the lack of information. I then learned that they have returned all my money to my bank account, so that I could place a new order. Customer service told me that the people in the stock facility apprently haven't even read my return form!

First: I got NO heads up about the package had arrived at the stock facility, which I specifically demanded.

Seond: I didn't ask for my money back. I specifically asked on the return form which product I wanted in return, and every time I called customer service I informed them about this. But because the staff at the stock facility chose to neglect me as a customer by not reading my words on the return form, money got sent back to my bank account instead of juts sending back the right product as specified on the return form. The result of this stunt is that the money that got returned, paid off a debt on my credit card – leaving me NO F****** CHANCE of placing a new order with new correct product!!! Which haven't even been nessecary in the first place if Bubbleroom have just read the order description or for that matter the return form!

Because of this, I'm now unable to buy my girlfriend the birthday present she wanted for her 30th birthday, and customer service ain't doing anything to sort it out.

Don't buy anything from Bubbleroom.

From my order 8395304 was missing PIECES Kaysa SL Dress Cloud Dancer, 14,50 鈧?
When will I get the missing dress, I'm in a bit of a hurry with it…can yoy give me a appr. date of new delivery?
BR, JV

WHERE CAN I FIND
MY CUSTOMER NUMBER?? NOT IN MY ACCOUNT, NOT ON THE PACKAGE I RECEIVED…???

I was so scared about the negative reviews here, I read them after my first order. But, I have to say, everything is ok! Communication with customer service was quick, delivery to Czech Republic took 5 days and the ordered dress looks very nice! Thank you.

I鈥檝e purchased from bubbleroom.eu twice now and I think they鈥檙e fantastic. Quick delivery to Ireland and the clothes are great quality and true to size. I bought two items from the bubbleroom brand and I鈥檒l be using them again in the future. Customer service is also excellent

Wow, I wish I read all the reviews here in advance before submitting my 115 euros order on 5 th June that never arrived. I agree with many previous reviews that it is true this company wont provide you with ANY type of order confirmation/shipment details/tracking number. It is also unbelievable that the company wont provide any customer service number, only an e-mail to which the customer service answers days late OR never. When I asked about the situation of my order, they told me it should arrive any time, but I bet you understand by now that there is no package, I ordered 5 th of June and it is almost one month and nothing has happened. I even took this until next level and went to local post office to ask do they know anything about an order with my name but no one knows. Unbelievably bad customer service.

Now that I read other customers reviews someone from the customer service team is always answering to these messages and showing empathy telling you they will solve the problem. But nothing ever happens. I just cant understand how an online shop with this bad quality can even be existing. So dont let this trick you this company is a complete scam you will lose your money and no one cares. Dont waste your time and money for them! Order your clothes from somewhere else.

If someone will answer here to my message, just a note I have talked with your customer service by e-mail and nothing has been done until this date. It is your responsibility if you provide shipping without any tracking or any notification for the customer, but I wonder if i never receive my money back.

Horrible company!!! For so many reasons!

First, the prices for non Swedish customers are way higher, we are talking about 20 euros extra for a piece. Why? That does鈥檛 happen anywhere.

They don鈥檛 provide tracking number, so you have no clue, where your package is. Why they don鈥檛 provide it? Isn鈥檛 it shady? Everyone does nowadayas!

In the e-mail they say they deliver the package within 3-5 working days. That鈥檚 why I ordered the dress, because I needed them for special occasion. My dress still hasn鈥檛 arrived after 8 working days and no one knows, where my package is! I am super angry of and of course, I don鈥檛 need the dress anymore, since it was for this special occasion, so if I receive them, I will return them back. I wonder how this will go, I guess it will be another disaster!

Thanks Bubbleroom for screwing so many customers and shame on bloggers that collaborate with this brand.

Do not order anything from Bubbleroom!

I received my order within a week (Belgium) and I'm quite pleased with the item. So no complaints there, even though I was a little scared when ordering because of the many negative reviews. I don't understand why this company provides no option to get your order sent with a tracking number. That would avoid a lot of uncertainties.