BTC Markets

I left a review here before but it got deleted for some reason. BTC Markets are completely dodgy. They take up to 3 days in my experience to release your coins and every time it happened to me was when the price was high and they waited for it to drop before giving them to me even though the withdrawal was approved. They made up some story about needing to verify my ID again but even after I sent them the verification video it still took 2 days to receive my coins. Also they are impossible to get a hold of and take days to reply to emails/request tickets. Very unprofessional

Used to love this exchange and thought it was the best in Australia. After several failed Osko deposits where there was a significant delay (over a week) and they could not provide a reason why or even an update, I鈥檝e decided to stop using them and go through other exchanges which offer a greater range of coin pairs and much better service.

I tried a few Aus based exchanges before coming to BTCMarkets and have found them to be my favorite.
I like the website layout, easy and informative, everything works fast and smooth. I am happy with the low fees.
I don't know what the customer service is like because everything has always worked as described;
I have had no problems depositing or withdrawing AUD or cryptocurrencies, placing orders to buy or sell coins or finding info such as trade and transaction history.
The only thing keeping me from giving 5 stars is the shortage of listings. I have had to open accounts with other exchanges to get access to other cryptocurrencies, but whenever dealing with any of the coins they do list they are always my most trusted and preferred exchange.
Thanks BTCMarkets.net 😀 Well done.
Ps. Keep adding to those listings 😛

I have found BTC Markets a very reliable service, fast response to any questions, great OSKO deposits, low commissions, very helpful in every way
Highly recommend this Exchange

I was very pleased with our experience with BTC Market. They were aggressive in meeting my needs to help us purchase capital equipment. We will definitely use their services again! Check my bio for more informations.

No due diligence with their privacy, a huge breach resulted in thousands of email addresses and names being leaked in what will surely now result in many peoples emails being scammed and spammed.

If you intend on using this flimsy service and exchange make sure you IMMEDIATELY get your funds straight out of their once converted and ALWAYS use 2FA.

just gave out my name and email to everyone on a distrubution list. great stuff guys, just great

I invested several hundreds of Euro. During a daily telephone call from a service (Theodor Enver) they gave me orders to buy an sell cryptos in the second-hand trading. First with big profits but from time to time I had big losses so that my money disappeared. I believe that the homepage of btcmarkets is so programmed that the service man can command or steer the trend. For me it is a complete fraud and I lost there all my money.

Such a terrible exchange that are professionals in scamming innocent customers. I had to seek the assistance of an expert at fightingscams at aol dt com when this exchange logged me out of my account and refused me withdrawal. They assisted me in getting my funds out of this exchange. You can contact them if you have been victim.

I have been unable to make withdrawals from my btc market account for 3 days. I submitted an enquiry form and sent another email for help but none of support team members contacted me yet. Don't use this site.

Needed to send a video of myself to transfer $14 worth of BTC of my account, dont use this site

Editing my review.

For some unknown reason they put restrictions on my account due to "risk decision". Whatever that means!
I have been always trading with BTC Markets (maybe not on a daily basis but at least weekly basis).
I was checking my account 2 day ago and suddenly found that my deposit and withdrawal limits have been cut way too much!! Without even notifying me or letting me know of the reason.
When asked the customer support team about this, they said your account is limited due to "risk decision" and they can't let me know what that risk is or why this limit was placed. How can I avoid this "risk decision" if I don't know what it is or where it's coming from. Until this is resolved review will be 1 star

Unbelievable support in an hour of need.

Upgrading my iPhone to the latest firmware failed and along with it, access to 2fa. I had already transferred and purchased my crypto and wanted to withdraw however btcmarkets put a hold on your account for 7 days which is fair enough however I needed to make a transaction with that crypto.

Long story short, submitted a support ticket and not long after opening, I got an email back with two options, one being the ability to quickly prove my identity and remove the withdrawal block. Less than an hour later, I鈥檓 back in and ready to go. Unbelievable customer support. And stupid me forgot that I saved the backup 2fa codes and didn鈥檛 need to disable 2fa in the first place.

I also reached out on Twitter and they too got back to me pretty quickly!!

Haven鈥檛 experienced customer support like that in a while.

Thank you team. Love your work 🙂

very happy with the serice

I had 20k (.9 Btc, 3000 Ripple, 59 Ltc) removed unauthorised. Someone hacked my email using a german IP they also must have watched my keystrokes and cracked the MFA which I thought was supposed to be safe. I saw it happening and battled for my account for 20 mins. During this time BTC markets had no phone number, no chat line, no email to respond. I was hoping 15+ logins in such a short time from Germany (which BTC told me) and Australia would send an alert but it did not. There was also no way to freeze the account. 12 hours later BTC called me on an unrecognisable number and said they could have probably had a different security system to stop this. I have not heard from them since and nothing in writing despite emailing 4 times this week.

Good service. Very pleased with your service. And intends to use it also in the future.

Awesome service,sorted issues within 24 hours that takes other places 8 weeks. Big thumbs up

BTC Markets remain a vital trustworthy service in the cryptocoin market place. I have satisfactorily used their service for several years

Fast and efficient customer service

From:
(peaksupplements.com.au)

The support team are quite helpful and when I got some funds left in my account after being locked out. The team called me and let me withdraw it.
I am quite happy about their professionalism and integrity.

I attempted to use the tax report for the 19/20 period. The report stated "No report data There is no trade history for the tax period available to generate a tax report". This is incorrect! Due to this failure I am also unable to generate a wallet summary which would simply tell me what my Wallet balance was at 31 June. Fix this ASAP!

I lost access to my account for a long time and was too busy to get it back. As soon as I found a pocket of time to sort out my crypto woes the team helped me regain access to my funds in less than a day, responding to my emails & ticket very quickly. Good guys 🙂

Been using this exchange for over 3 years and never had a problem with it, I find to be very reliable, good priced and prompt customer service. Highly recommend.

Fast withdrawal and great service!

I use BTC Markets for 3 years. No significant problems, withdaws are fast. Reliable exchange, I can recommend.