BT Global Services

I had used the firm fora number of years, both prior to the take over by BT and afterwards.
My attempts to cancel the annual package were meet with a stone-wall of reasons that I could not do so.
I placed them on notice that the advertising was no longer required but the attempted to insist on a three month cancellation period. (All very odd for what had always been as a contract renewed annually.)
Eventually, they did cancel the contract but issued an account for the three month penalty period.
He obejcted, they closed the file, then they passed it to debt collecitons agency, I supplied the details of the contract to them, pointed the annual nature of it, therefore not an automatic renewal.
So, that debt collector went away, then another came along, they keep loosing the emails and the attachments sent to them. then they take 4-6 weeks to fail to reply then the process starts again.
UFindUs are currently attempting to hold me to a set of terms and conditions that I feel have been changed after the fact.
I have pointed out even if these new t&c's were applicable they would be enforceable as they do not comply with the Distance Selling Regulations due the three month cancellation clause.
My case goes back to November 2013 (time of writing November 2014)

I was taken in by the sales girl and agreed to give them a try. They said they could get me onto page one of google for a fee of around 拢50/month. They did not perform as they said they would so I tried to cancel the agreement, they told me I could not cancel and then hounded me for outstanding money that I told them I did not owe. This went on for month after month. I was being called every few days by a debt collection agency owned by B.T. The agent said he had listened to the conversation I had with the sales girl who called me to sell me the deal. He said that if I sent a cheque they would send me a copy of the conversation. I did this and when the disc arrived It was a conversation that another company had and revealed his bank details and credit card details. The next time the debt collection agent called I told him this, within 2 mins I was called by the manager of Ufindus (B.T.customer street) and was told if I sent the disc back I could have a full refund plus 拢100 for the trouble they had caused. They also refunded the company the disc belonged to as I called him and told him of the situation, he had been having the same trouble with them.

BT website solution as is now, but were Ufindus in a previous life.

Very disorganised company, who are totally ruthless when it comes to charging customers.

We were chased by them for a payment 2 domains we cancelled the year before and they would not accept that we cancelled these domains.

They Insisted that we pay or they would switch off our main domain as they had allocated payment for our main primary domain to the outstanding bill we should not have paid for as we had cancelled it 1 year before.

Although they had this cancellation on their records, they still renewed the domain and tried to charge us for it. This is sharp practice in our opinion.

We had to pay because they were threatening to switch off our main domain.

After a few weeks i progressively moved all our domains to 123.reg as we felt that they, BT Website solutions payments dept were being very unreasonable.

We have now completely left BT Website Solutions some months ago and last Friday we got another spurious bill for advertising with them which again we don't owe.

How many accounts departments get these bill and just pay them without checking they actually owe any money ? I would suspect a lot…..

My advice is not to use this company, as they chase and chase and chase for money that is not owed. They don't reply to e mails when you tell them you owe nothing either. We will never use them or BT ever again due to the total unprofessional nature of their business. All for a spurious bill of circa 拢50.00 It must have cost them 拢1000.00 plus to collect it. It beggars belief how naive these people can get.

My honest business advice would be to avoid them…………

Bit costly fro the return last time, but had 7 decent leads which got us a least 2 long term clients. Just renewed our contract with them for a further 12 months. Managed to get a reduced price this time, hoping for more leads this time.