BT

I was really losing my temper with BT as Wifi kept droping out or would not connect .I called was given rude and plain robot advice anything to hurry up and get me off the phone clearly customer services are pushed to have quick calls.Finally I got Fiona in Belfast talked me through router settings WARNING read your router manual when you set as you need works a treat .
If I had of been told this would have saved a lot of time phoning BT and anger levels.Fiona got me sorted also told me about Smarttalk and free BT Fon I had no idea and I was angry at price I pay but the extras will save me a small fortune on family members mobiles who are non BT and elsewhere but not told this when I signed up!!I was wowed and now glad with BT now I know how to use it! If previous customer service took time to explain how to use extras ,settings on router, it would save a lot of bad reviews plus your service would work! I was going to leave but Fiona impressed .If all the customer service were like Fiona I wouldn't have had to call or wait for no show engineer.Transpired engineer not needed a change of settings on my router and all working .BT don't assume customers know how to use your equipment and know about extras that are mindboggling good and free ..if I had not spoken to Fiona I woud have left and gone to Ofcom, I'd even considered a smalls claims court and would have given a minus review.I'm now very happy but do hope I don't have to phone your customer service again.I'm giving 5 stars as Fiona was brillant but the rest of your staff didn't seem to care or it register with them what my issues were so overall a 3 star review.Its been explained that a lot of your staff are new but get them up to scratch and it would be a great experiance.

I had requested to be taken off caller display and 1571 answer service in Jan. They failed to do this. Charged me until now August 18. When I spoke to BT they had a record of this. The over charge was 拢3 plus 拢1.75 a month. They have a record of this conversation. Claiming the line was cut off. Got a rebate of 拢3.50. I requested a rebate for the whole period. They took no notice of my request.
I'm leaving them next week. It doesn't appear they want to keep customers .

The training for all customer service staff needs to be reviewed.

The way i have been spoken to on each and every call is disgusting.

To be hung up on numerous times. Not listened to a word i have said. Just computer says NO!

To have staff that cannot understand/speak english.

Promised call backs, never happened.

To cut your service off and to keep having to ring to get it resolved.

I had hope in one person who promised it would be resolved to once again be let down.

As i have not yet had a solution after numerous attempts i am now taking my case to the ombudsman. As well as requesting a copy of all calls i have made.