Henry
1 year ago
Appalling. Used to use their previous incarnation. Booked MOT for 12/06/2019. Dropped car off. They called to say had failed due to a break fluid leak, which is fair enough. Said they would fix it and re-MOT. I was walking back to collect my car when they phoned. The master cylinder was now broken ((came to light when bleeding brakes). It was working when it went in. They hadn鈥檛 been able to fix. They claimed that it was to do with the additional travel on the brake pedal whilst bleeding. I have no idea if this is true. They said they would need to keep the car overnight. As I live 10 miles away they eventually gave me a car to take home overnight (as the correct part would be delivered 鈥榠n the morning鈥? The 鈥榗ourtesy鈥?car is filthy inside but overnight- at least it got me home.
Next day I called them 鈥榳rong 鈥?part delivered. They have said they鈥檇 keep in touch and didn鈥檛. I eventually got through after 5.00 pm. They need to keep the car until at least tomorrow. Part delivery mid-morning. I had already told them that I must have the car as I was in hospital the next day for surgery. The person at the garage could offer nothing other than 鈥榯here鈥檚 only two of us in tomorrow so we don鈥檛 know if we鈥檒l get around to it鈥? 鈥榃e鈥檒l call you when it鈥檚 ready鈥? He was for some reason unable to understand general anaesthetic! My wife will need to drive me for which we need our car back )circumstances mean she can鈥檛 drive the filthy dirty 鈥榗ourtesy鈥?car. They may have it done some things me next week and will call me tomorrow)when I鈥檓 in surgery or recovery). Bunch of clowns who I will never be using again. They have no idea of customer service or customer needs. Jokers who presumably think it鈥檚 funny that someone needs their car back. Don鈥檛 use them.
Next day I called them 鈥榳rong 鈥?part delivered. They have said they鈥檇 keep in touch and didn鈥檛. I eventually got through after 5.00 pm. They need to keep the car until at least tomorrow. Part delivery mid-morning. I had already told them that I must have the car as I was in hospital the next day for surgery. The person at the garage could offer nothing other than 鈥榯here鈥檚 only two of us in tomorrow so we don鈥檛 know if we鈥檒l get around to it鈥? 鈥榃e鈥檒l call you when it鈥檚 ready鈥? He was for some reason unable to understand general anaesthetic! My wife will need to drive me for which we need our car back )circumstances mean she can鈥檛 drive the filthy dirty 鈥榗ourtesy鈥?car. They may have it done some things me next week and will call me tomorrow)when I鈥檓 in surgery or recovery). Bunch of clowns who I will never be using again. They have no idea of customer service or customer needs. Jokers who presumably think it鈥檚 funny that someone needs their car back. Don鈥檛 use them.