Kristina
5 years ago
I have bought a pair of Alberto Fasciani shoes in Bruno og Joel shoe store in central Copenhagen.
Unfortunatelly, a few weeks after, the glueing on the right shoe (the inner side where the leather meets the sole) started detaching from each other. This means that my right shoe had a big white gap that is quite visible. The shoe colour is dark brown, so the white gap looks pretty ugly and makes the shoes look completely cheap and of bad quality. After this unfortunate discovery I went back to the shop asking them to solve the problem. The staff promised to send the shoes to the local shoe repair store. A few weeks later I get the message that my shoes are now fixed and ready to be picked up. Well…..when I came to the store to get my shoes back, I noticed that my shoe is not fixed at all and looks exactly the same as it did before the so called "repair". Of course, I was disappointed and asked the staff for an expalanation of what exactly was done to my shoes since there was no sign of repair at all. The lady in the store assured me that the shoes were repaired. I got upset (no yelling at all, just a firm tone) and asked for a new pair of shoes because no one wants to spend 550 EUR on shoes that are of crappy quality. But the answer was NO. Instead, they would send it to the factory in Italy and see if the shoes can be fixed by the company that made them. This process would then take 5 weeks. I said to the lady that this solution is really bad. This means that I paid a fortune for the shoes that are in repair 90% of the time!!!!!!!!!! I get no value for my money at all. Furthermore, what guarantee do I have that the Alberto Fasciani company will fix it? Or will Bruno og Joel store will send the shoes to Italy, considering the "repair" they have arranged at the local shoe repair???
So I replied that I want my money back. I am disappointed with the product and the so called service level at the store. No surprise, I got the answer NO again! So, there I was stuck in this horrible store with my crappy shoes, wasted money and the staff that did not care about anything else but how to keep their money instead of having happy customers.
At the end I decided to take the crappy shoes home with me (I did not have any good choices). I did not want Bruno og Joel to make a fool out of me again and again. Now I know their store motto – the customer has no rights and what the heck does good service mean?
Nevertheless, the shoe company Alberto Fasciani is not that brilliant either. They charge the customers insane amounts of money for their products and claim that the quality is outstanding. I do not agree. Quality control is probably a good place to start in order to make decent products and keep the clients happy.
Unfortunatelly, a few weeks after, the glueing on the right shoe (the inner side where the leather meets the sole) started detaching from each other. This means that my right shoe had a big white gap that is quite visible. The shoe colour is dark brown, so the white gap looks pretty ugly and makes the shoes look completely cheap and of bad quality. After this unfortunate discovery I went back to the shop asking them to solve the problem. The staff promised to send the shoes to the local shoe repair store. A few weeks later I get the message that my shoes are now fixed and ready to be picked up. Well…..when I came to the store to get my shoes back, I noticed that my shoe is not fixed at all and looks exactly the same as it did before the so called "repair". Of course, I was disappointed and asked the staff for an expalanation of what exactly was done to my shoes since there was no sign of repair at all. The lady in the store assured me that the shoes were repaired. I got upset (no yelling at all, just a firm tone) and asked for a new pair of shoes because no one wants to spend 550 EUR on shoes that are of crappy quality. But the answer was NO. Instead, they would send it to the factory in Italy and see if the shoes can be fixed by the company that made them. This process would then take 5 weeks. I said to the lady that this solution is really bad. This means that I paid a fortune for the shoes that are in repair 90% of the time!!!!!!!!!! I get no value for my money at all. Furthermore, what guarantee do I have that the Alberto Fasciani company will fix it? Or will Bruno og Joel store will send the shoes to Italy, considering the "repair" they have arranged at the local shoe repair???
So I replied that I want my money back. I am disappointed with the product and the so called service level at the store. No surprise, I got the answer NO again! So, there I was stuck in this horrible store with my crappy shoes, wasted money and the staff that did not care about anything else but how to keep their money instead of having happy customers.
At the end I decided to take the crappy shoes home with me (I did not have any good choices). I did not want Bruno og Joel to make a fool out of me again and again. Now I know their store motto – the customer has no rights and what the heck does good service mean?
Nevertheless, the shoe company Alberto Fasciani is not that brilliant either. They charge the customers insane amounts of money for their products and claim that the quality is outstanding. I do not agree. Quality control is probably a good place to start in order to make decent products and keep the clients happy.