Brown Paper Tickets

This Company seems to be imploding, they owe money everywhere and the only ways to get a refund or payment is to file a complaint with the BBB or request a charge back from your credit card company. The Washington Attorney Generals Department does not seem to have a handle on the volume of complaints against this company.

Have been waiting for a refund for 4 months . My first request was taken by phone and assured I would be getting a refund .My second request had to be done by e mail still no refund. I am on a fixed income and can use the money Will never do business with them again..

I am still waiting for my refund and it's been 4 months. Repeatedly emailed and called company with no results. I will never buy tickets from this company; they are dishonest.

I do not trust them. Purchased Bonfest tickets from them. Concert cancelled. I have been asking for months for a refund. At first they promised a refund. Said they were busy giving refunds. Now, no response at all.

Long story short…

I purchased tickets in February for an event due to take place in May. Alas, the event got cancelled because of Covid.

Brown Paper Tickets were notified by the organiser of the cancellation in April. They said refunds would be issued in two weeks. It's now about to tick into July and no-one has got their money back.

Brown Paper Tickets have ignored all further attempts to contact them by the organiser and haven't even bothered to respond to any of my emails or messages. And they have shut down their UK customer services including the phone line.

Yes, it is a hugely difficult time for the events industry but this is appalling customer services, especially from a supposedly ethical company. It's people like me who were trying to support local events that are out of pocket.

Given that, the organiser is no longer going to use them for ticket sales.

The only option I'm left with is to do a chargeback through my bank. Fingers crossed.

Our event was March 7th in Santa Cruz. Brown Paper Tickets received money from our patrons and have never paid us. This is not due to a dispute. There are many complaints filed about them taking money and not paying their obligations. You have been warned. Recommend you personally check this out. We have incurred all expenses and Brown Paper Tickets have received all the money from our patrons. The band and food service group has ben stiffed.

At this point, we do not have any impression from Brown Paper Tickets that they plan on paying us.

I have purchased tickets from this fair-trade ticketing company on a number of occasions. Not only have I been very impressed with the service, they actually deliver physical (real) tickets by post. The tickets are not actually printed on "brown paper" as one might expect, but they are very appealing.

Legit honest fair price sends ticket upon taking payment within a few hours. We loved our smoot transaction when we went to the NF concert. Thanks for being upfront and fair in your business dealings with us.

Never had the first issue with getting tickets to any show using Brown Paper TIckets. It's a shame they don't cover all shows. Would make it so much easier not to mention cheaper.

Nice website to order tickets without the usual fleecing and handling/delivery fees. Definitely will keep them on my home screen.

If you're fed up with the Ticketmaster experience, you might be as delighted as I am with Brown Paper Tickets.

First of all, the per-ticket surcharge is tiny: only 3.5% plus 99 cents — except that for the many free events, there's no service fee whatever. (You can easily search for free events and others that are heavily discounted.) And five percent of net sales go to a charity of the patron's choosing.

Tickets are refundable, can be resold, and can be sent to your phone. The site provides extensive event information, with maps. There's 24/7 toll-free customer service.