Brosa

Delayed delivery which I understood due to covid however after months of waiting the delivery driver dropped one of the boxes off the truck and it rolled down my driveway. Then the lounge box was damaged and when opened we discovered the lounge had been torn. I have emailed brosa 3 times to resolve this and I am just being ignored. Off to the ombudsman鈥檚 office!!!

I ordered my new couch in early November 2020, & was told it would take 6-8 weeks to make & send.
Hoping it would arrive by Christmas, I paid the full amount as is required, and waited. I did receive an up-date the it would arrive by the 31st December, then after that didn't happen, it was changed twice to eventually the 31st January. Still no arrival, and without warning, the delivery guys arrived on the 1st. Feb. 2021. During this time, REPEATED E-MAILS ASKING FOR A DELIVERY DATE WERE IGNORED.
I have to point out that the couch is well made, and suits our new home as expected, but the rudeness of Brosa's staff in ignoring repeated requests is unforgivable.

I had been looking for ages for an oval coffee table with storage drawer to suit my lounge room. I found the perfect shaped one on Brosa and also found a small lamp table to match. They are exactly what I envisioned in my space 馃憤馃徏

I ordered items back in August 2020.
I Have just received my 3rd email stating that delivery has been delayed again until April. AS soon as delivery date is in reach, I receive another delay.
Seriously considering cancelling and demanding refund.

I had such a great experience with Brosa. I purchased a new couch, which they had in stock (no wait time!). They then kindly held it for a few weeks for me in their warehouse while I moved house. The delivery was easy and customer service was very helpful/ friendly. Highly recommend Brosa.

Staff were friendly and able to assist promptly whenever we had questions. Studio was busy when we were there. Unfortunately we couldn鈥檛 see a display of bed head that we were after, and we had to go with other options as product will take too long to be ready for our time frame.
We brought QB bed frame with gas lift and it is an excellent product.
We chose white glove service and could not be happier with the time of delivery, the assembly and clean up. Would probably took us all day if we had to do it ourselves.

Do not buy from this place. Great design and fine showroom experience but absolutely shocking service after you have handed money over. 3-4mths until you can receive your item after full payment. Emailed, followed up, called and called to finally obtain a refund only to be told it would take 5-10 business days to process the refund. You are a retailer?! Refunds should be instant. It is the 10th business day today and still no sign of over $1K worth that you agreed to refund. Can't get through by calling, no email response. Absolutely ridiculous and so close to Christmas. I will be telling everyone I know to never shop with you.

It was super smooth process. Excellent service.

The furniture company that delays delivery by 4-5 months! They wait till you near the delivery date and then whoop! Expect that update email saying 鈥榳hoops 鈥?We need to extend our delivery time frame again! By another 3 months! Let鈥檚 face it- they wait till enough people have ordered stock and then put in a purchase request… shocking service. Taken my money and I鈥檝e waited since JUNE 2020… so just going to try and get my money back!

Easy to order. Good communication throughout order process. Good quality product and delivered on time.

I ordered the the Emily Gaslift Bed Frame and the team at Brosa have been very helpful. The ability to order fabric samples (for free) was very useful, I was able to use the swatches to determine the colour that suited my place. My order was delivered within the original time frame specified and the team on the ground also arrived within the delivery window specified. Assembly is required but the instructions are very easy to follow. It's a nice bed frame, I purchased it without visiting the showroom and what you see on the website is what you get.

I recently purchased three Jackson Bar stools from Brosa and was was extremely happy with both the service from Brosa and the bar stools which are well made and were the perfect height I was after and the the padded fabric seats are very comfortable.

Delivery times blew out substantially past the advertised time frames – customer service was quite disappointing.
Some to be delivered over 1 month late & after Christmas (when we were hoping to host in our new home).

Brilliant service, customer care, updates on delivery and their products are amazing. I got chairs and floor lamp. The quality is great and I am very pedantic with attention to details.

This is the worst company I brought furniture in July have paid in full and I have just received an email today telling me there is another delay and my furniture will not be here till December not good enough I want full refund and I鈥檓 complaining to consumer affairs.

Fantastic range of products, I especially love the Mia furniture range, my most recent purchase was the slim bookcase and I love it! Easy to assemble and very sturdy. Simple but elegant piece that suits any theme or decor!!

I made my first Brosa purchase recently and couldn鈥檛 be happier. Ordering was easy and customer service outstanding in assisting with suitable style and colour decisions to compliment my existing home decor. Delivery also was efficient and easy and the product excellent quality with easy to follow assembly instructions. I look forward to making future purchases with confidence having had such an exceptional first experience. Thankyou!

I am very happy with my purchase of a desk and chair from Brosa, the items are fantastic quality. Clearly outlined the wait times of the order to arrive and provided updates online, as well as being delivered on time. Will definitely be back to buy more.

I bought the Stella tall king bed head and could not be happier with my purchase. At first I was hesitant buying from a company online but I am so happy I bought from Brosa. From the moment I ordered from Brosa, I was given a sense of assurance and security that gave me peace of mind. Once my order was made and shipped, again there was the professional and excellent service with constant updates via email and text messages. The delivery men were also very professional and assisted at all times. I recommend Brosa and will definitely be buying from them again. Well done team Brosa!

From the ordering to the delivery, everything was hassle free and professional.

Have you ever stepped into the Brosa store and got impressed with all the whims and fancies of their ambience?
Just like many, we did!!!
We trusted the salesperson/鈥渋nterior stylist鈥?to recommend a sofa from their collection. We have been very specific about what we wanted!
Just 4 months after purchasing the sofa, we hated how the sofa turned out to become so bad!鈥↖t lost all its firmness and how it was meant to function!

Right from the sales to support, the service was pathetic! We totally hate Brosa to the CORE.
If anyone is considering Brosa, we highly recommend not to fall for that pastel and awe looking fancy store in Fitzroy. The quality is ATROCIOUS !!! They are big scammers.
The way their customer support treats us is HORRIBLE.

Product was wrongly suggested, customer support was rude, bad communication, no follow up to emails, unethical, and unprofessional.
There are many other stores out there like Matt Blatt who are 10 times better.

Oh one more thing, They would show you all the fancy products, but nothing will be available in the next 1,2,3, or 4 weeks. Most of their products will be available in roughly 16-20 weeks!! So you would end up being suggested what is available and that turns out to be what you never asked for!

We are going to take these guys to ACCC and make them pay for all the deception!! Never buy from these people. You will regret it.

We absolutely love our ottoman. From start to finish seamless with ease of communication by email to let us know how far from delivery it would be.

My only tiny complaint is the time it took, but that is perfectly understandable seeing as it was made to order in Australia not imported from overseas. As I said only a very tiny complaint.

We recently purchased the Brosa Como motion sofa and have loved every second since we received it. The shopping experience was also very enjoyable

I would give Brosa a zero rating if possible. This is my first and would be last experience with Brosa. The customer service is horrible! The service team changes delivery dates at will and contract timelines on their website without regards for customers and then tell lies to cover up. I'd make sure I get a screenshot of my purchase along with details if I must purchase from Brosa again which I doubt. There are way better options out there!!!
PS. You are still providing false information with your reply as my order confirmation does not have a delivery timeline included!! I have sent you a copy of it. goodbye

I cannot believe the incredibly poor-quality product, communication and customer service from this company! The worst furniture buying experience that I have ever had.

First delivery: They deliver out a poor-quality faulty bookcase (taking 3 hours to assemble). They then proceed to tell me that they can鈥檛 let me know when it would be changed over until Monday (this is Friday afternoon, no one works one weekends there apparently) The next thing I'm getting a text message about delivering to me on the Saturday morning? When I happen to be out. I replied to the text message N and advised that Monday would be a better day. That should be the end of it right? But no its not鈥?. I then start to get text messages about a delivery being on the way this morning? I respond to those messages (as I am not home) but the responses go ignored and they end up turning up at my house and trying to call me several times while I am out at lunch. I ignore the calls. And finally, hours after their botched unscheduled delivery, I receive a text from them asking if I was available today?? No acknowledgment of the responses I had already sent or apologies for booking in a delivery without any form of consultation or contact with me.

Finally managed to book another delivery to have the faulty bookcase replaced.

Second delivery: The delivery guys turn up talking about trying to repair the original one delivered? Not physically possible and not discussed as an option at all with me prior to them turning up. Just more waste of my time. The original fault (delivery 1) constituted a major failure of the product under consumer law and thus, I, as the customer am able to determine what remedy is appropriate. Not Brosa. They finally understand that it can't be repaired and get started on assembling the replacement product. They advise me about 10 minutes in that their drill doesn鈥檛 have any charge and ask me if I have a power drill they can use? Ummm, no I don鈥檛. Three hours later they finally bring in the replacement. And guess what???? It's FAULTY too!! This is despite being promised that they would check this one prior to delivering it out and me asking the delivery guys on the day to check it before they got too far along the assembly process.

I end up speaking to them that afternoon, not helpful at all, only to be told that there is nothing they can do as they have nothing to be able to replace it with!
She offered a refund for the other two pieces of furniture in the lounge that were also delivered last Friday (They were all ordered to match), but can do nothing for me about the other pieces of the same range that I had delivered last year? It was all ordered to match and ordered in good faith. She also hung up on me without providing her name when she was asked and I was requesting to speak with her manager.

I finally start dealing with their customer service person and thought I was getting some sort of resolution. I have worked in the furniture industry for many years at a management level I start to coach her through trying to problem solve the situation as silly me I still like the design of the furniture, 鈥榙o they have a floorstock bookcase on display at their studio that might be in suitable condition to swap over?鈥?(no one has checked that yet) and 鈥榯here is the new range of the same design coming in (different timber though) if I select different pieces (giving up on the bookcase completely) could we swap it all over for that?鈥?she agrees to look at those options, move ahead swapping what we need to and promises to come back to me. I speak with her on Monday and she then raises the option of the bookcase again being made. I ask her to clarify what timber that would be in (original or new range) and come back to me to let me know. It gets to Wednesday and I haven鈥檛 heard anything, so I don鈥檛 know what direction we are heading with it. Try to call and can鈥檛 get through at all as their phones don鈥檛 seem to be working. I wait until Thursday to try again to follow up someone who is meant to be contacting me. Finally get through to someone, ask to speak to her and get told that she is too busy to speak with me and that I could send her an email? Basic customer service is following through on what you say you are going to do. I end up emailing through, she then comes back and advises that she has done continual follow ups for me (we have spoken on the phone twice in the course of a week, I have called customers twice as many times before lunch when sorting an issue) and that she was withdrawing all options and providing a final offer of picking up the bookcase only?? By this point I am tired of dealing with this company. I email back and request that they will pick up all the pieces that were delivered recently and provide me with a full and complete refund. I have yet to get a reply. Save your time and hassle. Dont buy from them!