Broome Staircase Designs

Prompt attention and response. Article arrived in a timely fashion. Necklace is as described and just what I requested.

I have bought items from Broome Staircase Designs on a few occasions. Every sale has been easy, with their site easy to navigate and a simple checkout process. My items have come well packaged and complete with instructions about how to care for pearls. Throughout each sale process, the communication from Broome Staircase Designs has been very good, keeping me up to date with the delivery. The items I have bought have been in very good condition. Thank you.

Found Broome Staircase Pearls to have a great range of pearl jewellery some pieces reasonably priced. Love the earnings I chose

Yet another great purchase from Broom Staircase Designs. Great products. Quick and easy website purchasing. Great customer service. The jewellery is exquisite. This purchase was for my daughter's 28th birthday. The designs go well with any outfit. My daughter has chosen to wear the earrings on her wedding day. Thank you, again, for another great experience!

Recently I contacted Broome Staircase Designs requesting 3 very special bracelets to be made. A dear friend passed away and we wanted a gift to remember her.
The staff and their customer service were exceptional. They helped me to design the bracelets and met our budget. We had to get them shipped overseas and even when there was an issue with delivery, the staff went above and beyond to help me. The bracelets are exquisite and I am so very grateful.

I have ordered through Broome Staircase for the past 5 years. I can't fault at all their high-quality jewellery, exceptional service when ordering and delivery.

I bought the wife some ratings and did not want her to get from post office The staff went out if their way to send when I was home and to wrap so as if wife did pick up she would not know where they came from
Thanks a lot for your help

I purchased 3 bracelets for gifts and they arrived quickly, nicely packaged and exactly like the picture. I'll buy again.

Hello, I cant think of anything more that could have been provided – as I am a wee bit older I wasn't very keen on using the online /iPhone so I called up and everything was great, service, timely delivery, lovely person on end of the phone – Christmas pressies done and dusted. Thankyou.

Ordered online, which can always be an issue, but the items arrive safely & in a timely manner – even if they did arrive without the promised gift wrapping. Very happy with my purchase.

I have made 3 seperate purchases over the last few months. Was so happy with it all and the service if you need to call is excellent. Great idea present, especially with Xmas coming up. Really beautiful jewellery and will certainly buy from them again. Thanks Natalee I received my purchese today

My pink pearl earings are beautiful great price and beautifully wrapped with an information card on how to look after your pearls and come in a little gift bag and fast delivery I'm sure my granddaughter will love them thank you

Choice was easy, beautiful items to choose from. Tracking was very efficient and delivery was prompt.

I have bought many items from them and was assisted by Natalie who has really looked after me and made my shopping experience an absolute joy! She is happy, friendly and knowledgeable of what she stocks. I will definitely return to buy other items in the future. She is certainly an asset to this company!

Unable to describe anything as I haven't received the order as of 29 October 20.

Loved the Shop, the stock and its lay out. Staff member was very friendly and helpful. Over all it was a fantastic
Experience and I would highly recommend shop to everyone.

My bracelets are beautiful – just as was advertised, delivered on time & notified every step of the way. I have no hesitation in ordering more from them. Very happy.

Very happy with the very prompt service. Love my Pearl Pendant and earrings. Pleased to know I can shop locally and not always Online

Sorry I can't yet rate your product as it is, after 32 days on the road, yet to be delivered. It has been at Australia Posts Melbourne Centre since October 18 and delivery has been delayed twice as they say, because they are overwhelmed with parcels. Yet, we received a parcel from NZ and one from Sydney in just a few days. We still wait with hope that our delivery hasn't been stolen by an Australia Post employee.

An easy, quick service from ordering to delivery. Although having measured the size of the pearls when ordering, they were smaller than I expected but very acceptable regardless.

Very good products but want to order on line. Different time zones to NSW

Attempted to make a partial return the day I received the package. Had my call returned the following day. Lady was armed & ready to not give me a refund at all costs. Wouldn't let me speak, talked over me, tried to blame me, told me item was not faulty even though she had not even inspected it. If her agenda was to keep my money at all costs – she succeeded. If her goal was to sell me a fantastic product that I loved – she failed. I was practically yelled at and chastised like a child.

***UPDATE***
Julia the owner rang today after seeing my initial review and was genuinely concerned about my experience. Listened and seemed to understand my frustration. Was quite lovely and I'd recommend if anyone has any issues to make contact with her. She seems to really care about her business and customer's experience.
I'd have to say that this experience has not put me off future purchases, but I'd probably buy in store not online to avoid any complication. The products I exchanged for were really beautiful and excellent value.

A beautiful ring! The service is always very prompt. I love your products. I have bought several pieces recently as gifts for friends and family. They all love them!

Fast, efficient service. Beautifully designed pearl piece for my wife on our 30 Year Wedding Anniversary. Happy wife, happy life is so true.

I am a little dissapointed I have bought a few pieces of your jewellery and it comes in such terrible packaging, l think it could come in a little better packing at the moment it just looks cheap and nasty and your is not l love it and please l don't take offence I just think your jewellery deserves better packaging.