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completely useless.
Say that they will put you in contact with a dealer , turns out that they are the dealer !.
Will not give you proof of your factory order – all you get is an email from them saying your car has been ordered.
I asked them to delay delivery of my car by 3 weeks due to wanting it for new plate in September.
When your delivery time gets near they do not contact you, and when you do finally get to speak to someone the car is mysteriously delayed due to it being a busy time of the year ?, but they cannot give a new date.
Waited 17 weeks for a car that was due in 12, still no expected date so attempted to cancel, have told them 2 times so far, they don't seem to be able to accept that I want to cancel . Have lost all confidence in them and don't think there ever was a car on order with the manufacturer.
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So I went home and logged on to Broadspeed. I got a quote 拢5,300 below the official RRP. So I phoned to see if they had any dealers in Hampshire and guess what – one of the dealers I visited was on the list and they quoted 拢5,300 off RRP (same car and options)!
I got an email confirming the whole deal and once the offers were firm, I accepted the deal by email and paid 拢199 to be introduced to the dealer.
It turned out to be a different individual at the agent, in the business department. He couldn't care I'd already visited the showroom and took my order over the phone. I paid 拢1000 to place the order and received an order form and receipt. All this took less than two hours from the moment |I agreed to go ahead with Broadspeed!
Not only did that all go incredibly smoothly, but Broadspeed offered to sell my old car to a third party trader they had on their books if the agent offer was disappointing.
So I sent some email pictures and filled in a lengthy Q&A form (scratches, MOT etc) and received a firm offer. I chose to sell it to the outside trader for 拢350 more than the agent had offered. He picked it up the day before the new one was due to be delivered and paid me by bank transfer.
So overall, my "cost to change", as it were, was 拢4,650 less than the showroom I visited (but you also need to allow for a 拢199 fee for Broadspeed) – so I saved 拢4,451 net.
I was and remain well chuffed with my deal. If British main agents want my business in future, they'll need to sharpen up their act and realise that online companies like Broadspeed will soon become the first port of call rather than the last!
I wouldn't hesitate to recommend Broadspeed and have already done so to various friends and colleagues.