Broadleaf Timber

Manager at Henley Branch rude and shouty , I was shocked by his attitude . Emailed their head office to let them know and had no response . Very disappointing customer service

Within 2 months of having solid oak flooring fitted in 3 ground floor rooms the boards have split and cupped (warped) to such an extent that they are a trip hazard. At my request eventually they sent a technician to examine my flooring. The technician described the flooring as having failed and with off the scale cupping. Since then the company has been extremely unhelpful and actually obstructive.

Our first home was an end terrace 2 up 2 down in East Croydon way back in 1982 and we still remember the elegance of Parquet wood flooring in the kitchen! We moved house many times since and though moved up the housing ladder, never been able to match Parquet flooring, closest we came to was having Italian tile simulation of wood flooring. Though practical and durable especially when considering pet Corgis we always had, it could never match the sheer elegance of real oak Parquet flooring!
Well, our dream came true when we moved house recently which required the removal of its extensive quality light coloured carpets for the same reasons, 2 pet dogs. A quick Google search took us to Broadleaf in Llandeilo in Wales where we had the good fortune of meeting with the Manager, Mr Andrew Barratt who impressed us from the word go: no hard sales tactics but, loads of patience for very discerning customers who we are. He restrained himself to allowing customers make their own choice offering sensible professional advice. After a few days mulling over it, we chose what my wife and I wanted from the extensive and very tempting range of designs and price. Antique smoked Parquet flooring it had to be! Mr Barratt was able to accommodate our specific requirements – to have the flooring done before Christmas albeit precious time was left. He recommended a master fitter Cefin,facilitating us to engage him from his hectic schedules of travelling all over in Europe to manage our job. The quality of Broadleaf Parquet wood flooring was matched by the excellent workmanship and attention to meticulous detail by Cefin and his team of young men. To say that the finished job exceeded our expectations is no exaggeration! Getting Cefin to return in order to attend to a few minor adjustments given our exacting demands was straightforward and quick. Our family and friends visiting during the festive season were blown away by the sheer transformation and elegance in our very spacious hallway, corridors and elegant living room. On the part of Mr Barratt, he has always been true to his word: kept tracking the progress of the work and even afterwards, enquiring whether everything was completed to our total satisfaction! That鈥檚 what we call excellent after sales service! We would highly recommend Broadleaf and the fitters the company recommend!
Sunil & Delyth Dharmabandhu

AVOID!!!! We bought engineered wooden flooring from Broadleaf in 2017 which we were advised was suitable for use with underfloor heating. 18 months later nearly every board has a crack in it. Broadleaf's response was that we should use their cleaning products?! (we do but how does that stop cracking) and maybe the underfloor heating is too hot (It's not and we weren't told that there was a heat limit anyway!). It looks terrible and needs replacing less than 2 years after it was installed. AVOID!!!!!!

Received our order of 8 internal doors a week later than promised and discovered that the Llandeilo showroom hadn't ordered items required for fitting ie: hinges, bathroom locks etc. We immediately sent an email to the company listing exactly the items we needed which went unanswered. Was eventually told by the salesman and their head office that they do not supply these, even though they are clearly shown on their website – meanwhile the fitter was unable to proceed. Tried to sort this out with their head office, but when my husband spoke quite reasonably to one of the owners he was told "Don't call me Vanessa – I'm not your friend" !!! He was accused of threatening her staff on the phone but when he informed her that he records all his calls for personal reasons that allegation was nipped in the bud!! Nice way to treat your customers when they have already been afforded an incompetent service. Our fitter eventually had to drive over 50 miles to get the crucial items from a builders shop. Doors are now fitted and look beautiful, but the whole experience reduces the rating to one star.

I have had the most upsetting and unprofessional 2 year journey with this company. To explain every frustrating phone call and failing made in the 2 years of this j ightmate of a journey would mean writing a small book. Very long story short, my husband and I ordered 21 doors from Broadleaf. Said doors arrived many months later with a terrible finish. I was assured this would be rectified. Doors went back, arrived months later with very little to no change. 4 of the largest doors were not fit to hang in my home. Their solution to this situation? Take them as they are, or have a refund for all 4… bearing in mind that all the doors for my home were intended to be uniform. I asked for a refund.. it was agreed that I would have a complete refund, and what a lovely surprise to then be charged 拢300.00 for a "Stocking Fee, collection charge and extra stain" Absolute rubbish… run…a….mile….

I don't have any issue with the products, as they have always been of good quality. However, after placing an order on-line for some cleaning items these took nearly 2 weeks to arrive. I did chase after a few days, as I had paid for 48hr delivery, and was informed I would be called back, no one did. I chased again only to be advised the items were out of stock but due shortly. I queried about paying for 48hr delivery and was promised a refund, but after waiting nearly 4 weeks, and contacting customers services 3 times, I am still waiting for a refund…….

Sadly I have decided I had to report my bad experiance with Broadleaf.

In 2014 I had two doors, door frames, floor, skirting and architrave all from Broadleaf and fitted with their recommended fitter. All went very well and I was totally satisfied with the products and the service.
I needed some more architrave so I naturally went back to Broadleaf. The architrave was delivered to my house and to my disappointment all pieces had ginormous knots. Obviously knots are natural and many add feature to the look. These knots where all massive, dead and after checking there was absolutely no way that it could have been fitted without having holes big enough to stick your fingers in. More to the point, the products that I previously received were great from broadleaf. I took photos of the poor quality architrave, rejected the delivery and contacted Broadleaf, hoping to resolve the issue. I was told that if I wanted product as before I would have to pay an extra 拢48 for the warehouse staff to select the good ones and that they recommend I come into the shop to inspect and collect. I was a little insulted by this, and requested that I be sent satisfactory products else sadly my great opinion of Broadleaf will be damaged. Broadleaf refunded me the cost of the architrave but kept the delivery. I loose 拢40

Still in need of Architrave I contacted a lesser known smaller company. I explained my experience. Within in a couple of days some absolutely perfect architrave arrived at my house which was about 25% cheaper than Broadleaf.
Very sad to write this, and sad that I unfortunately would not recommend Broadleaf after my experience.

Re Broadleaf flooring:
Don鈥檛 get me wrong, we had a good service from Broadleaf and its recommended (independent) fitter, and the floor looks good. In writing this review with a poor rating, I am wanting only to alert people to the need to consider very carefully whether it is – as claimed 鈥?really suitable to sit on top of under floor heating. Discovering that the heating in my new extension doesn鈥檛 seem to cope with extreme cold, I looked for the reason. Everything seems to be fitted and working properly, and yet: it鈥檚 not warm. On investigation, I learn that flooring has a tog-rating (or equivalent) which gives a number for 鈥渢hermal resistance鈥? This is the amount of insulation keeping your heat down (i.e. preventing it from coming up). The Broadleaf boards are thick at 20mm and ours are wide at 20cm. The fitter recommended (and expressly told me that there was compatibility with UFH) an 18mm ply sub-floor. If I understand correctly, this gives a tog-rating of 1.7 +1.4 = 3.1. Which, it turns out, is higher than the 2.5 recommended by the manufacturer of the heating which I have (and which I imagine is typical). I am not a technical person and so will simply say: don鈥檛 make this mistake (it鈥檚 gutting to have a relatively expensive fit-out that you can鈥檛 really enjoy in winter!) unless someone on your design and fitting team will give you a cast-iron 鈥渇itness for purpose鈥?warranty. I will also say that the help or comment we got from Broadleaf and the fitter upon enquiring about this did not amount to much, or in fact anything. They weren鈥檛 evasive or obstructive: they just didn鈥檛 know. I would have thought that businesses that supply and fit flooring on top of UFH would know this stuff inside out and have been able to explain to me why the recommended fitting method should work and not cause problems. But, answer came there none!

We had problems with some of our order when we came to fit the items. The showroom in Cheltenham was completely unhelpful and basically told us to go away (without checking out the problems).We contacted the head office who asked us to send back the faulty items plus other items which were OK. Once they had our goods, we had an abrasive email which blamed everyone except Broadleaf for all kinds of things but conveniently skirted around the main problem. It went on to demand 拢240 to return our goods, including the items which were not faulty and which they had asked us to return. DON'T FALL INTO THIS TRAP. I had to fight to get our property back and there was no interest or goodwill in resolving the problems. MY ADVICE = AVOID.