British Car Auctions Limited

Useless and frustrating. My dealer bought me a car from Bedford which I paid for direct. When delivered the transport driver had left the keys in the car and then it self-locked. The transport driver removed trim, a window and whatever else to get into the car to retrieve the keys, then went off and left it like that. BCA are now passing the buck and refusing to pay for the damage and I鈥檓 left without a car. This is appalling, BCA need to face their responsibilities to pay up and deal with their transport subcontractor and not pass the buck, it鈥檚 not my problem but theirs. Never again. I have had no incentive to write this review, apart from utter exasperation, and the dealer doesn鈥檛 know I鈥檓 doing it.

Seen them doing etter things , they are gonna make it through

Keith Walker came to inspect and collect a car. I just wanted to write in to say what an absolute pleasure it was to meet him.

Not only was he professional and thorough in his dealings, but he added a real 鈥榟uman鈥?element to the process, something which rarely happens at all any more. He was a pleasure to speak to and just generally, a really good human! And the fact we actually have additional charges following the inspection and I am still singing his praises, I hope speaks volumes.

Hats off to you for hiring him, he must be an asset to your business. A lovely lovely man!

Review number 2 of 120

BCA/Santander were tasked with the job of collecting my Hyundai Ioniq lease car HF67 JGU at term end, with 24450 miles out of 30000 contracted on the odometer.

I had been notified of a collection date of 18th September. They phoned at 11.50am on the 18th to arrange collection the following week. Their man felt this was okay because the collection date, given one month earlier and confirmed twice by telephone, was only an approximation. Consequently, they collected it four days late, which was a bit awkward because there was no insurance on the vehicle for that time so, I had to barricade it on my drive with other vehicles.

Their assessor noted a small scratch, 10mm long and the width of a cat's whisker on a rear panel. I knew it was there but having leased multiple vehicles in the past, felt that it was well within the realms of reasonable wear and tear on a three year old vehicle. Their assessor, Munza from BCA Logistics filled in his assessment form on an ipad at some distance from me (covid) and signed it himself. He then headed off to Leicester with the car.

I received their report by email later that evening. in their opinion, it warranted a 拢100 plus VAT repair charge because, despite the tiny size which they acknowledged, it had "penetrated the top coat". The form says that the customer was made aware of the results, which I wasn't.

So there you are. I expect I will pay their bill to avoid further action and dings to my credit rating. But that doesn't mean I have to like it, or indeed, believe it is fair. At best, it's a 拢29.99 Chips Away job.

The trouble, it seems, at the moment, is that there appears to be a general attitude of "let's take any possible opportunity to screw the customer over and make a quick buck". Hyundai Finance customer services answered the phone and noted my complaint. My email to BCA remains unanswered, and I doubt I will hear from them until they attempt to collect the money from me. I will of course pay, but I don't see why I should make it easy for them.

At the top of this review, you will see that this is review 2 of 120.

I look forward to posting similar 118 times on as many motoring websites as possible over the course of the next three months – that's one for every 拢1 which BCA, acting as agents for Hyundai Finance Contract Hire have decided to rip me off for.

BCA are the company that partner the car companies and are responsible for picking up end of lease vehicles. I have crossed paths with them on several collections over 2 decades and not one of them have been satisfactory. The current collection of my BMW 5 series was a disaster. They failed to make contact. When chased they failed to provide a reasonable date for collection. The date agreed was weeks away and when the date arrived they didn't despite my re confirming the day before ! I was advised to take the day off and BCA never turned up. I did hear from them during the day and their solution was a revised date 2 weeks later.
I should add I live in a block of flats with very little visitor spaces so no room for a second vehicle….this was made clear.
They are a joke. My deal was with BMW Financial Services who were almost as bad.
I gave up on them collecting the vehicle and sent my keys to BMW Finance HQ.

Awaiting a response to pick up my Mercedes at the end of it's lease – Hopeless

I have been buying from BCA for over 30 years. It's still ok-ish; but, for whatever reasons it has lost its personal touch with its small dealers.
It used to be a great place to buy from fo small and medium car dealers but I feel that what was once a great business has become overly bureaucratic and has lost its personal touch.
Enfield excellent still, Bedford first rate, Measham marvellous, Perry Barr has a good cafe, but sales staff unhelpful. Head Office; less than helpful to say the least.
It has definitely become a "…the computer says no" place. Shame.

BCA – illegal practices? – Trading standards should investigate
Purchased a vehicle from BCA Kinross two weeks ago – using their online service. Vehicle was graded 2 – 1 being the best and five being the worse. The vehicle was guaranteed under their (apparently worthless) 'Assured Vehicle' category – for which you pay a 拢42 premium – as you do for the 'priviledge' of buying online – another 拢52.80. The car also came with an AA report and a condition report which stated that there were only minor repairs required and a few small marks on the car. I collected it in person the following day and drove it the 40 miles home. On arrival at home, I found it had significant damaged to the underside (sill area) of the car.
Thereafter I followed the BCA claims process – which states that claims must be made within 24hrs of collection or the first 500 miles – but my claim was rejected because I had not reported it at the point/time of collection. They seriously expect you to roll around in their car park and check all aspects of the car and its road worthiness BEFORE it leaves their compound – which clearly isn't (always) possible or practical. If this is the case – then why give you 24hrs? Some faults can only seen/heard when the car is driven.
I have asked the local manager to contact me but here I am – two weeks later – and I have heard NOTHING – They do not want to know

Can't trust them

Shocking!!
I purchased a car. It had no registration document.
I understood this as the vehicle auction was taking place.
I expected a green slip from the registration document to be included with the car paperwork.
There wasn't one.
Although I have applied for and paid for a registration document eleven days ago, it STILL hasn't arrived.
I cannot tax this car, until I receive the relevant paperwork.
I rang BCA, hoping they might meditate and ask the seller to inform the DVLA that they no longer have the car. This would mean that the car is released to be registered to me.
They were useless!
I am now losing money, because I can't get around in my job as a self employed therapist.
Many cars went through without registration documents that day, so on a yearly scale, how many people are being inconvenienced as I am?
The seller STILL hasn't informed Dvla that they no longer have the car. Surely the seller is liable for a fine?
I shall NEVER buy a vehicle from BCA again!!

Good car auctions.