Alexandria
2 months ago
We signed up for a France student exchange for our daughter and paid 拢500 in advance in cleared funds, to a bank account nominated by Valerie Bonnet, the 'director' of this organisation. The company then cancelled the whole trip due to corona virus affecting the flights (unsubstantiated) and tried to force us to have the trip next year. But that is no good as GCSEs will finish by then. So we asked for a refund. They said no and then emailed our daughter and told her how beastly we are as parents. I found that quite shocking. Finally they decided to make a second offer of just 150 euros of the 500 paid citing admin work as having been worth 350. Again – shocking and in completely bad faith.
The organisation's director has now threatened me with her solicitor.