CenturyLink

Thank you for the profesional temporary repair of the telephone line by Michael Lord (Custom Services Technician)

DO NOT WASTE YOUR TIME!
AWFUL, PATHETIC COMPANY!
Garbage service, terrible connections, horrible trash company who has zero benefits of buying their crap service. I cannot say enough terrible things about this lame excuse for a company. You guys SUCK

Worthless company!!! Complete incompetence!! Can鈥檛 express it loud enough!!

Called to report very spotty and poor internet connections. First, spoke with Charles in the Philippines. He ran several diagnostics while trying to explain the problem in poor and broken English. Spent 40 minutes with him, mostly on hold. Then, for some reason, I was sent back to the main menu – 20 minutes later I was speaking to Katy in Honduras! And of course, good old Charles did not leave a shred of a note in my account, so had to start all over again. Fun stuff. Plan to cancel CL in near future. What a sad, sad excuse for a company.

I have been having some major issues with my internet services since the day i got it and have had multiple people come out with no success. Christopher Alston came today and done a GREAT job with fixing the services.

WORST INTERNET PROVIDER EVER. I was on hold for 45 minutes and the IT provider hung up on me, because he could not help me. The have no Internet service in my area, but claim that they do. They only send refurbished equipment. They refused to send IT support to check on the Internet lines. I have to reset my Internet every day. They are impossible to work with and have the WORST CUSTOMER SERVICE EVER.

I鈥檝e literally been on hold for an hour… I鈥檝e called in with my wife鈥檚 phone as well and haven鈥檛 talked to anyone!!!

SO MAD!

CenturyLink has the worst customer service of any company that I've ever dealt with. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. For a telecom company I'm astonished about how bad their customer service is, they're useless. I'm trying to get a new line run to my new house for home phone landline service and I've been on the phone with them 3 times and transferred to countless reps and none of them could understand and solve my issue. Then I found the link on their website to contact upper management and I contacted them and all they said was that they'd escalate the case to the supervisor and I never got a response back, then I contacted them again 2 more times inquiring about a follow up and I never got a response back. I implore you not to do any business with CenturyLink, their customer service is absurd.

Too many "Internet outages", can never get ahold of a real person and their app website is horrendous too. Their chat icon doesn't work and when it does it automatic signs you out and can't never get ahold of chat support. Currently on a 25 minute wait again and hopefully they can connect me to a real person. Why would a company use an app that doesn't work??

Worst customer service ever!! When they want to sell you something you can get a friendly person but when you need a repair on an issue you can't talk to a human person. They also have a complete monopoly in most the rural areas. If CenturyLink could represent a year, they would receive an award for the year 2020!!

Do not go with Century Link. I scheduled a tech appointment at the end of November for a mid-December appointment date. I told them to please call me at my cell number when they were close, if possible. I work from home and sat by the window all day and once the tail end of their service time period (9am-5pm) rolled around, I gave them a call to see if the tech was still coming. They told me the tech came at 1:30pm. I saw no one out my window, I heard no doorbell, and I received no calls on my cell phone. I asked what number they called and they said they called my dad's number…how does that happen when I explicitly changed the primary phone number on the account to my own and asked them to call that number for anything regarding the account, especially on the appointment date? Because of this, I need to reschedule my appointment and the earliest appointment they can give me is a month out in mid-January. I will 100% be looking for a different internet provider that has better customer service than this.

On a different issue, it'll take you multiple calls until you are able to get Century Link to give you the price they advertise. They try to make you feel good by saying you get a loyalty discount, however that discount amounts to the same exact price a new customer gets. Don't let them fool you with all of their additional "required" costs. They're just trying to maximize profit off of you.

I have no idea how a company traded on the NYSE can provide such terrible internet service. I have outages once a week, sometimes for a few hours, sometimes for a few days. They say they will reimburse me and they have not yet. It is impossible to speak with someone unless you say you are cancelling. I would have cancelled already but my only other option where I live, TDS, can install their service for another month. Their product (working, reliable internet) is garbage and I honestly can鈥檛 believe they are still in business. What a complete joke. DO NOT USE CENTURYLINK!

We had bundled service with century link and direct tv. I called century link to change our credit card number on our automatic payment. They somehow turned off our automatic payment and our services got cut off. After many phone calls we got it straightened out and internet was turned back on. However, we couldn鈥檛 get service from Direct tv because of the restrictions century link put on our account. I spent days going back and forth between the two, each blaming each other. I was finally advised from a supervisor with direct tv to unbundle our services with century link and go to direct billing with them. I did that, however, now century link claims it takes 30 days for this to go through a billing cycle, so I鈥檓 unable to set up billing with direct tv. At the time of this review, we have been without tv for 5 days. I鈥檝e even been on conference calls with a direct tv supervisor and century link and then century connected to a specialist……back at direct tv! And then they cut us off. I鈥檓 trying the conference call approach again to see if we can get our services turned back on. This is ridiculous!
DO NOT EVER BUNDLE SERVICES WITH CENTURY LINK!!!!

We have been CenturyLinkcustomers for over 3 years. We had to fix(upgrade) our modem once since our internet was very slow. We bought the modem from Century link, now we are experiencing no wi-fi at all or extremely low speed (8Mbps instead of 100Mbps promised). We called the customer service. They checked out modem number at it appears that it doesn't support Fiber connections, which suppose to provide fast speed. Technician just said:"That's weird". Wow! Exactly what I want to hear from you! They told us our modem has to be changed. One of their agents actually came up with a proposal and little credit for us in order to keep us as their customer but next day when I was going to schedule the appointment for installation they told me it was missunderstanding with previous agent and they can not provide me the plan he described! What?! New plane they can provide us is twice more expensive. No thank you! We are cancelling our membership!

My Century Link hard wired phone line has been broken for 5 days. Two days in a row, Century link customer service told me a tech repairman would show up to fix my phone line. Both yesterday(the 24th) and today, Nov 25th, a repair tech has failed to show up to fix my line. I was told a tech would be here between 8:15-4:15. I have not had a working phone for 5 days. The service only allows me to text a service rep at Century Link. I was on hold for over 30 minutes today to find out what is going on. I plan to send a complaint to my state attorney general and the FCC. I just wish Century Link would keep their word or at least let me know the truth of why they are not showing up after confirming that they would fix the line. We have had the same phone number for 34 years and need this phone for medical emergencies.

Worst customer service ever. Been through 5 separate tech support agents for the same issue on the same online chat. Their support staff is hit and miss and if they don't want to deal with it the chat is "disconnected". Had one agent try and tell me that the 5ghz I'm paying for is the same speed as the 2.4ghz and to "try that one". Their website specifically states that 5ghz is the faster option!

The company obviously either has low standards, treats their employees like garbage so they don't care or both.

There is no straight forward way to get to the tech support or customer service. They specifically make it a pain to do so and make you jump through hoops to try and make you give up and just deal with the issue you're having.

Unbelievable. Also, I'm paying for their fiber gigabit plan and my download speeds are 100 Mbps, not anywhere near the 940 Mbps speed advertised. And yes, I get that 940 is from a wired connection (ethernet) but still, it should be so much more than 100 Mbps. Even on WiFi.

If I didn't live in an apartment that has Centurylink as the only option, I would drop them so fast for the way I've been treated.

Not worth the $70/mo.

Avoid this company. Zero customer service. Technical performance of services is non-existent. Don't know why they are still in business.

ZERO Stars. Hands down the worst! I have been a loyal customer for almost 20 years. In the last 6 months I have the worst experiences. The modem we rent is faulty, they have replaced it several times. There is something wrong with the model of the modem. C3000Z they claim there is nothing wrong with the connection, however it drops the wifi connection constantly. They claim no responsibility, no offer to help in anyway, we adjusted a setting give it a couple days and contact us again. Every call is at least 20 minutes to 40 minutes every time you call. I've called 12 times in the last 3 months and my issue remains unresolved. They have even told me that I cannot use the 5G, even thought it is supposed to be faster more reliable connection. What the heck am I paying for! I want internet to be like the lights. I pay for it the service it works you never have to hear from me. I can't spend time every day calling, restarting the router multiple times, hoping for a connection to last for more then an hour. Ridiculous! We are dumping their service. Comcast can send Centrylink a BIG fat thank you for all the new customers it is sending their way. I cannot believe they don't care at all about their customers and offer no resolution to their issues. I have voiced my complaints and could not feel more disappointed in the lack of response. I feel like I am being given 2 middle fingers and don't let the door hit you on your way out. Your business is not valued, do not bother wasting your time or money on Centrylink.

Centurylink is so bad some of their own test site webpages are down. As usual they are experiencing technical difficulties. When the snowbirds come back and sign up for service, Centurylink internet slows down to a crawl or just stops working. Centurylink needs to limit how many customers they have or do a major upgrade. I鈥檓 just tired and frustrated over this bs. Offer a service that work for everyone all year round.

No Customer Service is better than CenturyLink Customer Service. Their internet is fully unreliable, and their customer service has only one solution – tighten the cables and reboot the modem! Obviously it will not work and then they will ask to get the modem replaced, whereas there is no issue at the customer side and all the issues are with CenturyLink. If you have any other alternative, please do not go with CenturyLink. They do not deserve one star rating – I hope there was a way to rate them with negative stars.

The worst most terrible company I have ever used!! I had to call 7 times to cancel my service and when I called they would transfer me soooo many times then would get hung up on. Then I kept receiving bills from them and called to get it removed and they transferred me 3 times, put me on hold for 23 minutes then hung up on me

If there was a rating lower than one star I would have chosen that. I spent 2 hours on the phone with them and every customer service representative I spoke to was rude. Some just hung up in my face. You also will not get the same answer from each representative you speak with. It almost like they make the information you as they go along.

I called in due to my home phone not working. I work from home and live out of city limits and no cell service and my laptap is connected to the phone to run. I let them know that i cant work with out my phone hook up. All they said was best they could do was 4 days to get my phone fixed. Im so tired of their bad phone and internet service in my area. Always a problem.

I have been "on hold" after calling Centurylink for assistance for over 30 minutes. I thought I would take the wait time to write this review. The internet service itself is average, nothing special. The cost is average as well. Where they do exceptionally poor is in customer service. I have called their "service center" a number of times. Always the same horrible experience. Waiting 45+ minutes to get assistance is completely unacceptable. I would NOT recommend this company. I will be disconnecting service and switching to another company.

The worst internet service coupled with the worst customer service. Paying for 3MB internet, the best that they offer, as they exercise a monopoly in this rural area. Speed has been hovering in the 1 – 2 MB range for years, in recent months it routinely drops to 0.05 – 0.1 MB, and includes repeated outages. Calls are routed to scripted automatons in the Philippines who repeatedly just ask you to reset the modem, with zero improvement.