Catherine's (clothing Company)

I ordered jeans for my mom in January and was told by email they would ship in February. Received another card in the mail a few weeks later stating that they would not ship now until 3/16. Good thing I am not in a hurry or have it as a gift! So I call their customer service department because now I am getting emails showing these jeans are buy one get one. This would be a huge savings for me but it is only jeans they have in stock. WHAT? You don't have anything in stock! It's all back ordered and on top of all this they will not be expediting my order that they took two plus months to ship when it is available. DO NOT ORDER FROM THEM. I am worried that these will never ship and then they will tell me that it is past the time for any refunds to be issued.

Ordered several items on Nov. 30 for a Christmas gift. It is Dec. 20 and no sign of my items, although they've had my money since early December. They tell me I have to wait 10-20 more days to determine if the package is lost or stolen. Really? Ummm… Christmas is Dec. 25! I've called 3 times to get some info, but nothing. How about an email letting me know the status since the delivery date has come and gone!? I had to start over at another store(s) for a plus size "petite" which is hard to find! I am sending my credit card police after Catherines! Hopefully I will get my refund somehow. I would have preferred donating this money to a charity rather than getting ripped off! Very disappointing.

The customer service of this company is the worse. The people that work for the company are rude and unprofessional. Their policies are ridiculous and out dated. There prices are not cheap so you are better off shopping somewhere where customers are valued. Even there supervisors are trash. I WILL NEVER purchase anything from them in life. In a nutshell. STAY AWAY!

I have to go through hundreds of items to try to find the one I want. And the name does not come up. Difficult to contact anyone for help. Before they closed on the last day I was in the store shopping, I felt the lack of customer service in the Lynnwood Washington store.

I over pay my account every month! I call one day and I am told I owe so much. The next I owe more! I am sick of these people! I pay via my M/Card now if I purchase from them! I wear the 0+ from them that I can get from other department stores! I am finished with Catherines! Their customer service STINKS!

On 7/15/20 Catherine's withdrew money (47.85) for my product…on 7/17/20 I recieved my product in the wrong size!! On 7/18/20 after calling customer service I recieved a $20.00 credit!! On7/19/20 Catherine's withdrew (47.70) on my new order on 7/23/20 I recieved my correct order…I also called customer service 7/23/20 spoke to Toloria and said they owed me $$$ had to literally argue for over 30 minutes with them trying to state they owe me NOTHING very disappointing!!

Ordered some things online. Came too late for what I needed them for. Fought in store trying to get the refund, they so gladly said they could handle. Would not take the refund. Called Customer Service. She told me yes, no problem, only to come back and say you will just have to mail them back yourself. 3 minutes earlier, she was sending me a prepaid label. I paid with my debit card through Paypal for an added level on security. I repeatedly stated I did not pay with Pay Pal, I paid with my checking account, Too bad. Funny, another lady trying to do a return was having problems also. STAY AWAY…AND SAFE YOURSELF SOME GRIEF!

I had to make THREE trips to the lcoal Catherine's in Evansville, In to make a return. I somehow got the wrong size in capris. TWICE they offered me a gift card – I paid for this item on my charge card and did not want a gift card. The last time the clerk didn't know what she was doing – FINALLY after raising my voice and getting mad they got the return off my charge card.I also have trouble loging into to the account to pay Catherine's card. As soon as I make sure the balance is zero I can tearing up the Catherine's card and will use Discover from now on. With the virus I don't carry a purse, but do have my Discover card with me. One of the sales lady had on a cute outfit, but had shorts with an overlay of a skirt. You could easily see all of her legs. I think this is inapprobraite for a palce of business and told her so. What should have been a 5 minutes or less transaction took 15 minutes and I was on my way to work. Almost late.

I had been to Westminster, CO store to purchase 10 pants, and a few dress tops and thought they were drop dead gorgeous, and the manager at that store was very helpful and friendly. Then I came back to the same store a week or so later, and decided to return a few pairs of pants and exchange them for other ones. I came into the store with my mask on, and was told, "You need to back up" in an ugly tone by the cashier with dark hair, whom I was told Miranda, who was a keyholder and cashier. She treated me as a sick person. I was not sick and I was wearing a mask. I backed up as she said, and waited and was not helped. She did not tell me it will be just a moment. She made me stand there for several minutes without saying anything and messing with her paperwork. I asked her if she knew how long the wait would be, and was told, "NO, when I'm ready". As I scooted up some when there was no one in front of me, she said, "YOU NEED to scoot back" again in a yelling tone.. I was appalled. I scooted back again for the 2nd time, and she said it again a third time. I know how to social distance and wear a mask as no one was standing in line in front of me and the register had a face guard across the desk. I was treated like a sick criminal person. I told her that she didn't have to be so rude and she said, "If you smart off at me again, I will call the police. I got scared of her and left the store, because she was sturring up so much drama with me for no reason at all. I had never even met her before and I have been a customer with Catherines for a long time. I left the store angry, and then went to the Lakewood, CO store. I bought several pairs of pants there and then told them what happened at the Westminster, CO store, and the lady there called over to that store to get her name, and told Miranda at the Westminster store while I was standing at the register that I was going to report her to corporate, and told her to notate something I did. I didn't do anything to her. She refused to wait on me. I also wanted to buy an extra pair of pants at the Lakewood store, and was told I couldn't do that because she had already closed the register while I was still in the store with no warning. She didn't even ask me if I wanted to buy anything before she closed the register. There is not nearly the selection of clothes to order online and there are more nice looking clothes at the Westminster and Lakewood store. I didn't ever get ahold of the store manager of the Westminster store where the employee made threats at me. It was very irritating. How could you treat someone like they are a criminal or a sick person when all I wanted to was buy some clothes. It's a shame because now I don't have a catherines store to shop at anymore. They used to have a Catherines in Aurora, CO and closed that one down because of leasing issues as I was told. The Westminster store has very nice pretty selection of clothes but are so rude to me. How could they do this to someone? It should not be allowed period. I never have this experience at other stores I shop at. It's ridiculous how they can just discriminate against someone for no reason. I would like to get a hold of a district manager over these stores. I'm scared to shop there anymore because she threatens to call the police on me if I tell her she is being rude. Now I can't shop there even though I love their clothes. I can't get a hold of the store manager over that store. I have no way of knowing when she is working and scared I might get the lady again who threatened to call the police on me because I told her she was being rude. She is a drama queen, and targeted me to pick on when no one else was in the store. I can't believe your company would allow this to happen. That is harassment, and running off business. Your company makes money from people who buy clothes and she should have never refused service to me and threatened me the way that she did. I don't appreciate it, and I plan to take this to corporate.

On hold for 46 mins…LISTENING TO TRUMPET MUSIC. Then a woman comes on to say they are really busy…and the partial order came really fast. I asked her if that is my fault…and where is the rest of my order. She put me on hold to come back to say…no one is answering. She didn't know what to do. I hung up. NEVER AGAIN.

Took over an hour to get any service at all since I cannot print out a label I have to make one and I will be charged for shipping again when I send it back! Customer service was awful and not helpful at all

All items found in stores and on the website are found in Walmart. The 30.00 bedazzled and printed shirts and moo moo dresses were top style for the 80s. They do not have stylish blazers, for the young large size career woman who will need to go from the office to a dinner party. They do have everything a person who enjoyed the late 80s and early 90's.

Update is needed on the retro sweaters. I thought they had everything but a sweater with a animal on it…and there it was..

Bought a sweater. Never worn, returned it to Catherines in person. Catherines refused a refund. Ditto for 2 pairs of pants. Won't be doing any more shopping at Catherines. Poor quality, more expensive than Amazon, Costco, Walmart Target.

How much insanity would it require to offer a starting salary of $7.25/hour while enthusiastically recommending that work clothing purchased in the store is encouraged when even at the 50% employee discounted rate 1 shirt would cost nearly 3 hours of your time at work? This is the worst kind of extortion and the only employee that would even consider this is someone with NO other choices.

It was absolute and utter hell. I needed the dress for a wedding this Sunday. I am traveling on Saturday. I called your CS to get the package held at UPS so I could pick it up today. Your CS said they don't do that I had to call. I called UPS and was told it is at customer center in Ontario. I drove up there in the pouring rain to find that your company allows no changes to delivery. Why did your CS tell me to call? They should know that. Now I have no dress for the wedding. I can't travel tomorrow. This fiasco is costing me $$ and sent me on a wild goose chase. I WILL NEVER SHOP WITH YOU OR ANY OTHER STORE IN YOUR COMPANY AND I WILL BE SURE TO LEAVE THAT FEEDBACK FOR THE WORLD TO SEE.

I always give a company a chance to make things right before I give a negative review as I understand in many cases it can just be a misunderstanding or a small error. That is not the case with this company. They do not answer Emails. They ignore their customers. They are notorious for bait and switch advertising and the quality of their products are sub standard. They clearly stated 50% off the product in the photo if you put in the code, I did, they didn't honor it. I called customer service. They said it doesn't apply to that product. I explained it said it did in 2 different spots in the online ad. The customer service rep said they would have some contact me. No one contacted me. They are the "walmart" of speciality clothing and they will charge you what the feel like not what they say.

Ordered almost $400 in pants on august 25th. Delivered in 2 shipments. 2nd shipment contained the wrong items despite having the right packing slip. Customer service issued a return labeled after almost a week of back and forth of them saying the images of proof were too large for the email. tracking the package says it was received on september 19th and 2 months later and many ignored emails later, still no refund. Catherines has stolen nearly $140 from me.

Great price on sale items. Good quality. Catherine鈥檚 split the shipment so I got items as they were a available, even though my purchase was no charge for shipping!

I experienced six problems with Catherines, Inc in 10 weeks, while spending $400.
* submitted a charge twice
* omitted application of a discount to a sale
* delivered items not ordered
* stated a coupon was worth $25 but noted 25% in data base (Pedro, CSR Super)
* promised to email a coupon but didn't do it on two ocassions ( Sandra, CSR Super)
* rude & dismissive (Thomas, Mngr)
It appears to me that mistakes are made by design by management. Buyer Beware!

Today I posted on Catherines Plus Sizes the following : I do not understand the Corporate policy I was just quoted – I called about purchases I made approximately 3 months ago. I have spent approx 250.00 in the 3 month time frame. I have purchased 2 pairs of the Knit Jean Capri's and 2 pairs of the Knit Jeans. 1 pair on the Knit Jeans in Denim color has pulled places and holes in them. The Capris are fine. These jeans retail at 54.95 so I called to see about exchanging them because in my estimation they are defective. I was informed that if the product has been washed or worn I have no recourse, mind you the jeans say on them to wash before wearing so I guess I want to warn others that if you make purchases here the company will not stand behind their products.

I am disabled. I order most of my items online. It was convenient to order online from catherine's and supposedly easy to return. We have a store near me so my caregiver returns items directly to the store should we need to. And we frequently need to. However, I've had enough of their red tape policies that prevent returns even with the shipping receipt, the card that was used to purchase it as well as the scannable barcode from the package the item was in . Especially when it's less than 60 days old. Their customer service line is a joke and the store manager Linda was even more so. I will not support a company like this any longer.

This website SUCKS BIG TIME! They sign up emails like spammers, don't first verify with one email to see of they have the correct email so not to put a wrong address on their mailing! Jesus, I am so ticked off with this nutjob store! Some plus size old lady used my email address to sign up for their mailings, and she was wrong and rude to do that. I am a teenage male, not a plus size cross dresser. Hey, if that's your thing, so-be-it, but don't just add me to your list! THEN, THIS AZZHAT WEBSITE WILL NOT ALLOW ME TO UNSUBSCRIBE WITH IT'S TRICKERY, AND THE FACT IT SEEMS TO WANT MY NAME/ADDRESS/ORDER NUMBER. So incredibly rude and ignorant that I cannot unsubscribe, so I did an online chat where the lady said she'd take care of it but failed to do so. Two-and-a-half weeks later, I still cannot unsubscribe so do another online chat. That lady also said she will take care of it. She also said she is sorry to see me go without as much as asking why I wanted to unsubscribe, so I volunteer why and she is that ignorant that she thinks an 17 year old male should still want to receive unwanted emails for fat lady clothes. Come on, I ma a kid who did not ask for these emails I was polite at first and asked to be unsubscribed, but the online ladies thinkthat I should be joyed to receive their mailings, and to that I say WTF! You people are messed up., NOW LEAVE ME ALONE!

My go-to place for work clothes. I was given several outfits for Christmas for a new job.
I love them so much I want the work pants in every color and have recommended to coworkers and friends. I love the site to store feature so that I can browse for the perfect outfit online, then try it on in the store for the perfect fit.

Ordered 2 cotton wire free bras- how hard can that be? I realize bras can be hard to fit but the quality of the fabric was so poor (cheap scratchy lace)and only the exterior was cotton…most of the interior that actual touches you ( the part that maters) was synthetic and – another thing the connector on your shoulder.shoulder strap ( a huge ring thing) cuts into your shoulder. Also because I didn't have a credit card I didn't get the advertised free returns….shouldnof read the tiny return fine print….tricksters. Do not shop!

You have rude employees working there. They think they can talk down to customers and have an attitude. what happeend to customer service. don't go here buy somewhere else. Not worth it.