Catawiki

Horrible service. Won a beautiful mineral specimen. Paid the seller a lot of money. Item supposedly shipped September 7, the seller sends me a message a few weeks later saying item is lost in the mail and how would I like to handle this. I said refund me in full please. They say that they have issued refund supposedly and that it is up to the auction site to handle it from that point. I have waited an additional 2 weeks for the refund to show up and it hasn鈥檛. Catawiki or the seller closed the message box for the listing so I cannot even contact the seller anymore. I appear to be out a bunch of money and what I purchased is lost. This is my first experience with this website, I cannot afford to flush money down the toilet but that is exactly what happened here. I am extremely sad and frustrated.

Horrible service. Won a beautiful mineral specimen. Paid the seller a lot of money. Item supposedly shipped September 7, the seller sends me a message a few weeks later saying item is lost in the mail and how would I like to handle this. I said refund me in full please. They say that they have issued refund supposedly and that it is up to the auction site to handle it from that point. I have waited an additional 2 weeks for the refund to show up and it hasn't. Catawiki or the seller closed the message box for the listing so I cannot even contact the seller anymore. I appear to be out a bunch of money and what I purchased is lost. This is my first experience with this website, I cannot afford to flush money down the toilet but that is exactly what happened here. I am extremely sad and frustrated.

We offered an object in catawiki. Based on the winning bid of an earlier lot in catawiki with the same object in a lesser condition, we ask for a minimum price. The expert told us that the value was not up to the proposed minimum price. After checking the site again, we notice the winning bid was a third of what was reported earlier that day. Smells like price manipulation or scam

The artwork was well packed!

Everything went smoothly, there was not a single problem – even the delivery happened faster than promised!

Do not trust Cawiki.
So basically I transfer money to Catawiki and they sent me emails to say they haven't received it. I checked with my bank who said that the money had been sent. Catwiki sent me emails to say that the payment wasnt received and if I didn't pay by a certain date I would be banned from the website, so I panicked and payed again, then I got an email saying that Catawiki received the 2 payments I made later that evening. I contacted my bank to ask to get my payment back from catawiki. So after a week of not getting my payment, I contacted catawiki who said they sent the payment and asked my bank if it had com through but they have not heard from catawik, so my bank have said that catawiki have lied to me as they cannot provide documents for the refund to me. And this has been a month. Dont trust Catawiki they will keep your money. And despite paying twice I have not received the lot I won.

Very helpful with solving problems.

My relationship with this company came to an end this year when I was blocked for asking a question of an auctioneer and following up a week later asking why I'd not been replied to.

THEY THEN BLOCKED ME AND HELD MONEY OWNED TO ME FOR ONE MONTH AS PUNISHMENT!

They didn't even tell me they were doing this and refused to reply to my emails during this time. I am only just being paid for auctions that ended TWO MONTHS AGO!

My advice, with over 20 years of experience buying and selling online, AVOID CATAWIKI. You are seen as a cash cow, nothing more. They make 21.5% commission from your sale. If you are outside the EU you also have to accept the extremely poor conversation rate they use when sending you YOUR MONEY. Money, but the way, which can also held for weeks on end after the auction ends.

Top
Amazing experience
Good quality
Top prizes

excellent experience

Had a good experience in buying wrist watch, I'll try to sell on Catawiki

Superb site with an array of goods for auction.
Will definitely use again and again. Brilliant service and communication is excellent.

Catawiki makes it impossible to contact them. It is so frustrating! I am trying cancel an auction due to stopped shipments. The seller agrees. They will not allow contact. They take your money but will not work with you after that. They have no phone number. They have no customer support email address.

Great platform fore collectors

Never had any problems at all. Always pleasant .

Great site .

Always worked for me. Great auctioneers.

Do not order on this platform in this period of COVID-19 pandemic. People are in quarantine and lots are not going be shipped. Despite this critical situation, Catawiki is still asking payments to be done as soon as possible with no guarantee the package will be delivered within the pre-established delivery times. In short, the platform is asking immediate payments for a service that cannot be guaranteed. The risk is to pay immediately and wait months for the packages to be delivered. In my personal experience, I have been waiting 2 months for a lot that still has to be shipped. I asked for a full or partial refund but, I have been told to stay still and wait because nothing can be done. Rather than offering other solutions like competitors are doing, such as paying part of the lot in order to get the ownership and, when it can be shipped, pay the rest. They force you to pay in full, threatening to block your account and make you pay fees and penalties over the lots you have not paid. One word can describe all this: unfair.

The violation of the human rights law. The catawiki blocked my account because they didnt like my location. I think this is unfair to the loyalty user. They blocked the account after the transactions and didnt let me to participate in other auctions, but the other users with the same location continue to participate in auction. I made a lot of appeals but nothing changed. Do not recommend to use this auction and to work with these company.

Sellers be careful : You will lose your time and be blocked from selling if you want to work regularly , especially in the Jewelry Category with Renis Carlos. Dont waste your time here , better find another platform

Sellers be careful : You will lose your time and be blocked from selling if you want to work regularly , especially in the Jewelry Category with Renis Carlos. Dont waste your time here , better find another platform

Sellers be careful : You will lose your time and be blocked from selling if you want to work regularly , especially in the Jewelry Category with Renis Carlos.
Dont waste your time here , better find another platform

Seller does not ship and does not respond to my emails and there is no help from Catawiki because I cannot contact Catawiki. There is no phone number and there is no customer service email available on Catawiki Help page, just some FAQ and nothing else. So, Catawiki has my money and I can't get what I paid for. It's been like that for almost three weeks. It is all looks like a scam.

Expert like Carlos Pe帽a Renis in a jewelry department is a very bad name for Catawiki. Very Racist , unprofessional and he will waste your time and then close your account because he also sells on Catawiki.

Expert like Carlos Pe帽a Renis in a jewelry department is a very bad name for Catawiki. Very Racist , unprofessional and he will waste your time and then close your account because he also sells on Catawiki.