Cashrewards

Quick, prompt response! My query was resolved within 48 hours. Thanks

Wonderful service. Quick reply and accurate info. Thanks

Great customer service – have been emailing me back and forward in order to help get my cash back and willing to go above and beyond to track the transaction that didn't get automatically tracked for some reason / the brand I was shopping at didn't report. They have been very patient and professional. I'd like to specifically thank Jaimelyn Alma for her help.

I wanna thanks cashrewards team鈥檚 Feraida. I was ordered a product from the good guys but I didn鈥檛 see cash back information from my rewards balance. They help me lots and I would love to give their service 5 stars.

Very helpful

David helped me solve an issue which i have been trying to fix for months. Really appreciate the service and the benefits of cashrewards discounts!

Worst customer service- use Shopback instead, much better customer service compared to dismal Cashrewards

Quality of customer service unrivaled when it comes to cashback. The Cashrewards team is responsive and extremely friendly in all communications. They'll do all they can to ensure you get your cashback if you run into issues.

Always extremely helpful in email communication, and following up any stray rewards!

Responded and resolved my problem immediately and efficiently.

I had lodged a query on a couple of sites that I had not received cashback on in June last year. As usual they were diligently followed up and I received feedback from David on the matters. I must admit I pretty much then forgot about them. Today I received an email from Jackie who had continued to follow up one of the matters advising me that they had not been able to resolve with supplier but were giving me the money anyway. Jackies diligence and perseverence is to be highly commended. Excellent customer service.
Thank you.

Great getting some money back from purchases/spending you would otherwise make regardless. Had an issue with credits expiring recently due to inactivity, however this was fixed very efficiently by Dave, who was also very friendly.

fast and great customer service. No issue or complain to think of. I would recommend all to use cashrewards.com.

Great service and quick response, thanks for lovely help

CashRewards is the best cashback platform I ever used.
Cashback appears in the account within minutes after the purchase, which is quite amazing. And when there is an issue, the support team is really reactive and efficient (thanks again David 😉 ).
Last but not least, they have great cashback deals!

I was hesitant at first, thinking Cash Rewards seemed too good to be true, but it is absolutely fantastic! The old saying "you've got to spend money to make money" is true. I have earnt about $500 cash by simply purchasing things I was going to purchase anyway. It's awesome!

With Cash Rewards you get extra savings on things you would be purchasing anyway even if you didn't use CR, and the process is really easy using the CR app.
When there is an occasional hiccup, customer service is efficient and helpful. Thanks David and the other CR support team members.

I had a couple of Tr脿nsactions not show up so I contacted Cash Rewards and David helped me out with everything and they are now on my account Thankyou for your Patience with Me David ??

I joined Cashrewards a few months ago and enjoy saving on my Woolies shopping and Opal card travel. Saving 5% makes a difference to my pocket expenses. I wish I knew about Cashrewards years ago when it started.

Good. Thank you.

$5 from Caltex worked. Thanks!

Great service, swift response.

Fantastic customer service.

David was very helpful in providing assistance as I attempted to organise the payment of my balance – transferring the funds to my nominated bank account. I hadn't followed all the steps properly so he politely pointed me in the right direction.

**update & response to comments left by CR**
Thank you for replying cashrewards, yes to confirm they have honored the reward and it is in my account.

I'm hearing and reading from other reviews in my situation a lot of 'out of good faith' etc and i want to clarify that yes I appreciate that you resolved the issue 'out of good faith, out of your own pockets' but 'out of good faith' does not quantify a favorable review…

The fact remains, that I made purchases using your tools that failed to register despite every effort on my part to ensure that it was tracking correctly and confirming through your own tools that it was enabled.

Call it a bug, a feature, an issue, whatever it was that caused it not too "cashrewards" was the reason I chose to shop with my selected partner and when the system failed to work I had to jump through hoops over many weeks of support to have your system 'do what it was supposed to do in the first place'

I appreciate that the issue is resolved, but it took far too long, with far too many people involved (there were at least 3 people on my support ticket), with all of the issues mentioned below and constant throwing around of the word "out of good faith" like I owe you a favorable review for sorting the issue out…

The fact remains that all of the issues below happened, and although 'out of good faith' it was resolved I don't feel like the process of resolving this or the issues that occurred along the way, or the time it took me to resolve this (as it wasn't going to happen proactively from cashreward's side) was very good at all.

And because of that I am documenting it here in my genuine feedback for others to see what they will experience should their transactions fail to go through.

Obviously feedback is feedback so please take this on board and find ways to improve the service and offering to your customers, I have improved my review to average since after everything that is what i genuinely feel outcome was.

**update**
After arguing this point with them over email, they have agreed to honor the reward… I will wait to see if it arrives before changing my review score but still the points below are valid, there appears to be an issue with the way they're tracking things and them blaming users for 'doing it wrong' then not honoring the rewards when the store in question says you had nothing to do with this sale.

That to me… sounds like the system needs to be fixed or changed.

**original**

I want to detail a situation i have encountered with cashrewards.

I made a large transaction with a website that i clicked through using the cash rewards website, the click was tracked in my account, and the browser plugin was green and said the rewards system was 'Now Active' in the top right of my page.

I proceeded to purchase my items, double triple checking that it was active.

A few days later, the purchase was not tracked into my account, so I raised a support request with their official method that was easy enough, I provided receipts of the purchase and photographic evidence that the items matched those i had received (yes they had arrived that's how long its been).

All was good, the support staff member put the rewards into my account pending status as usual and sent me a link here asking for a positive review (obviously I would not leave a review until my case was entirely resolved)

A few weeks later low and behold, I receive an email saying that my request was not valid, that the click was not tracked and that it could have been one of a bunch of things "I DID WRONG" with misleading information such as "Having opened other web pages (including search sites, social media, other store sites) or web browsers whilst visiting the store" being the reason it failed to track… I can tell you as a software engineer by trade that this is not possible browser tabs can not interfere with other tabs as that would be a massive security issue.

Though that is not the issue as I had nothing else running.

The problem is, i can see the click tracked in their system, they can see it tracked in their system, I provided receipts and photographs and they still refuse to 'reward' after weeks, and even claiming to resolve my issue then ASKING for positive reviews here then coming back weeks later to tell me my claim is rejected.

That's just dodgy, scummy business in my opinion, especially when all the proof was provided and accepted.

Suffice it to say, here is my experience with cash rewards, I would not have chosen to shop with the store I selected on their website if the reward wasn't coming as my items have now been more expensive than if i purchased them on eBay or elsewhere.

Beware.

Zac was very quick to respond to a query I had about an eBay transaction. Highly recommend Cash rewards.
Thanks Zac!