Casey S Removals

I was given a quote early September by their Terry Gardiner after his visit on the same day. A copy of their terms & conditions was also given to me at the same time. Nothing whatsoever was mentioned about their overtime charges or how long their standard working hours were. On the day of the move at the end of October, when I was still anxiously waiting for the key to my new property at 4:30 pm at the new address, I was called by Casey's office, advising me that they had started charging me overtime from 3 pm at GBP120 + VAT an hour. I protested saying I had never been warned in advance about such charges, and they could charge whatever they like, but it didn't mean that I would pay it. They had already had my credit card details and on the same day they slapped 4 hours overtime on top of what I had agreed to pay them. Their team left at 6:30 pm. I was told by their Terry Gardiner that their team would arrive between 8:30 and 9 am, but they in fact turned up shortly after 8 on the day of the move. I asked them why they had turned up early, and the response from them was – It's Friday and we would like to finish as soon as to go home.

I had to write and speak to them subsequently warning them that I would take my complaint to the Removals Ombudsman and the National Guild of Removers and Storers before they agreed to refund me HALF of the overtime charge they slapped on my credit card. Steer clear, as this is a cowboy company with no regard to their customers. All they care about is to milk as much out of their customers on one of their most stressful days of their life.