Case Scene

I had ordered my daughter a pack of 18 LOL dolls for Christmas last year 2017. Got them late! Box was very damaged supper taped all over. Open it. The box and all 18 of the LOL dolls were fake!! I tried to get a refund back and they wouldn鈥檛. And so very upset because money is supper tight as is. And I lost $119. Never got the real LOL鈥檚.

Just read the other reviews. They are all spot on. I've NEVER had such a terrible experience with a retailer. If, however, you decide to ignore literally everyone else's review, do yourself a favor and use PayPal or some other such service that will help get your money back for fraudulent items. These people won't acknowledge you after they have your money. Also, consider running to your local market and picking up some Excedrin for the inevitable headache.

I bought a portable ionic water bottle from Casescene that didn't work. Its been 4 months and countless emails trying to get a replacment or refund which they said they would but still havent. Now they just ignore my emails altogether

Ordered a brand name product and received a knock off. Contacted company and never received any responses. Wasted 70 dollars on this company. DO NOT buy anything from them. Wish you could give zero stars because that's what they deserve.

Never order from this company. I ordered 2 fairies at two different times. They were to be in before Christmas. When I still had not received them in January I tried contacting them and my phone calls never went through. I finally received them after contacting my credit card company. They came directly from China in flimsy bubble wrap in the original package. The boxes were busted as well as the fairy. Again tried contacting them and did not get a response. NEVER, NEVER order from them. Scam!

They don鈥檛 even deserve one star. They actually get NEGATIVE stars. They sell knock off items after advertising them as authentic versions. When you follow their return protocol, they claim they never received it and will ignore all further requests and communication from you. I had waited 8 weeks for the piece of junk I had received from them and returned it immediately. It鈥檚 been 6 months since the item was received by them and still no refund. They ignore all attempts to communicate. I am going to expose this company for the fraud that they are in every single way possible so that others don鈥檛 get scammed as well. This will include a televised news segment exposing their shady practices and also filing a class action law suit. I will not stop until they are shut down.

Eggies – No Shell Hard Boiled Egg Maker (6 Pieces)
I ordered these eggies aver a month ago, and have yet to receive them. The email and the telephone number are bogus.

I returned the fake monkey toys in November and I still haven't gotten my $68 refund. I have written numerous emails requesting my money back, but all I've gotten is nothing. No communication and no money, I wish I'd found this website and the reviews before I made the mistake of ordering from these scammers.

Bought toys for my daughters for Christmas. Arrived but they were fakes or knock offs.
Have tried numerous times to contact them but phone number doesn't work and get no response from any social media sites.
Reported to BBB, but this company didn't even respond to them!

I bought the box of 18 LOL dolls for my daughter as a Christmas gift. They arrive after Christmas and the box was already torn up. The outside box looks real looks like the tore it open and put in the fake dolls. All the dolls are fake with visible screws in the back. In addition the head is soft and the neck were swelled like diseased babies. The dresses had no color and paint on some of the eyes smeared. Most definitely cheap fake ones.

I emailed their sales office ([email聽protected]) but they will not refund. This is a Chinese company selling fake goods. STAY AWAY!!!

Mid November 2017 I placed an order for 1 Flutterbye Flying Fairy. I immediately got a response from them thanking me for my order, #178054. They hyped up their company as being the best worldwide. NOT TRUE!! I contacted them 3x in Dec. 2017, and 1x in Jan. 2018. I even sent a letter to the address indicated at their website. I rec'd it back last week as insufficient address, unable to forward. I checked it out on-line and there is no such address. I have not yet sent back the product, thought I needed an RMA number first. I found another address of 5360 NW 174th Dr., Miami Gardens, Fla. 33055, and was going to send them another request for an RMA number. However, I will email them first and see if I get a response. I have contacted the BBB in Florida, who has tried numerous times to contact this company. I just saw the association stated by another disappointed, frustrated customer which is, Captex Distributors, LLC. Being on a fixed income I am requesting a refund for this product. I have many emails and BBB documents, too many to attach. I can, however, fax or mail, or possibly attach to an email? The BBB also informed me that I can contact the attorney general of Florida.

After placing my order, I never received anything. Had to contact them a few times and months later I received the windshield cover from China, it was so useless and didn鈥檛 come fully with everything. I was told if I return that I would get a refund, my return was received by them based on the tracking. Contacted them a few times and never received a refund or a response back. This company is a scam!! DO NOT BUY!!!

Never buy from Case Scene!!! Package arrived months late, opened, and taped back together. A present for my granddaughter!!! Response ??? "Thanks for reaching out. I'm sorry but this is honestly the first email we received from you. Although I can see that the packaging was damaged, it's also obvious that the items inside are not damaged. "

I ordered what I thought to be a fingerling but what I received was a Case Scene Funny Monkey that doesn鈥檛 work. I was charged on 10/30/2017 and didn鈥檛 receive my package till January. I have tried to contact this company with no success. I Want to be refunded my money.

Run from this company, run fast! This is the worst company ever! DO NOT PURCHASE ANYTHING FROM THEM! It is impossible to get a hold of the company, email is the only way, which you NEVER get a response. Purchased a product in October, it supposedly shipped December 23, just to be 鈥渦ndeliverable鈥?which I was never made aware. Only by tracking myself I found out. After multiple emails I have never heard a response and had to dispute the charge with my bank. This company is as unprofessional as it gets, they are a joke!

KNOCKOFF ITEMS
Early November I purchased a flying fairy for a Christmas present $24.95. Item did not arrive until late January. The fairy wasn't the one I ordered. It looked like something you would purchase for $1 from the dollar tree. I had sent several emails looking for my order with no response. I did a dispute with my bank and suddenly receive my item within 2 weeks.
When I got my delivery confirmation I replied back to tell them I wasn't happy with my purchase. I received a reply that I would need to return the item at my expense (I checked with the post office $14.25) within 30 days. My response to them was it took you over 70 days to get it to me and you expect me to return it in 30 days. I received a copy of their return policy. I will never do business with this company again.
PS: When I got home today I plugged the fairy up too see if it even worked. It immediately started smoking.

I am not able to contact them. Phone number is out of order. Won鈥檛 answer my emails. Flutterbye is a piece of junk and does not work. Do not want a replacement because it is horribly put together. Want a refund.

I have never left a bad review in my life…..restaurant screws up my order, I eat it anyway. No big deal. Not gonna sweat the small stuff. But this company is total BS. Do not order from them!!! My boss showed me an object he thought looked nice on their site so some fellow employees and I decided to order it for Christmas. I got a fake tracking number that referenced nothing and when I tried to call the number provided, nobody even answers. No response to my multiple emails. Not only did my package not arrive for two months (well after the holidays) but t was he wrong item! I鈥檇 course, even if they accepted calls/emails, this is way past their 鈥渞efund/exchange time period鈥?(haha). Terrible company. Can鈥檛 even say bad customer service, it鈥檚 zero customer service because you can鈥檛 even get acknowledged by anyone representing their company. Total scam and I hope I can save someone else the $$ and the stress of ordering from this sham operation.

on 12/3/2017 I ordered 2 Flying Fairies for Xmas presents. I tried to cancel the order on Dec. 23 when they did not arrive. I received them on 1-27-18. The box was damaged and they were stuffed in backwards. They do not work and are not what I expected. They want me to pay to send back to China and will let me know if it arrives within 30 days if I am eligible for refund. It took 8 weeks to get to me. The quality is not what I expected. I cannot give these as gifts. They charged my Credit Card on 12-3-17. I just want a refund!

Not a reputable company. Ordered LOL dolls. Clearly fake. Screws in the dolls, fake dolls, fake clothing, no accessories, fake pamphlets. They have a chemical smell. Case Scene would not make good on the clearly fake sale. I threw them out. Was afraid to even have them around due to the smell.

Ordered LOL dolls. They are clearly fake. The dolls have screws in them. Fake dolls, fake clothes, no accessories, fake pamphlets. They have a strong chemical smell. They would not make good on their sale of clearly fake dolls. I threw them away. I was afraid to have them around due to the strong chemical smell.

No item received. No emails responded. No money back. Worst service and unacceptable experience.

I also want to share that it cost me $35 to return items to China. That does not include tracking. I would have had to pay $68 for an $83 purchase.
Just another FYI. It has been a ridiculous company to work with.
DO NOT DO BUSINESS with this scam company out of China.

FAKE, FAKE, AND FAKES. Brought Lol dolls for my grand daughter. I thought these were the real deal well I paid the real amount they sold in the store… yes I did. They sent me fake dolls with screws in their back.. paints ON DOLL were dull looking.. DOLL clothes were ill painted… real noticeable looking FAKES… run away from this offer.

I ordered two windshield covers (the kind to keep snow off of your windshield) in October as presents for Christmas. Two months should have been plenty of time, but they did not come until just this past week — nearly three months after I had ordered them. I emailed customer service repeatedly during those months (especially as Christmas came and passed) and they did not reply until the package had been delivered. The response I received was given in a derogatory tone, and I was basically told to suck it up.
They also do not accept returns after 30 days past purchase…even if you receive your items a full 3 months after ordering them and are not satisfied with the products.

DO NOT BUY ANYTHING FROM THEM, I've had nothing but bad experiences with Case Scene.