Brittani
1 year ago
Everything is an additional fee.
And when you need something after your location, because they have found a damage (invisible when the car is clean, but a little scratch when there is dirt on car), no answer.
more than 300鈧?for a little scratch, but no bodody answering when asking for the repair quote… Good way to make money, i'm sure they never do any repair, and take money like that….
,
Zackary
1 year ago
This agency and employees will do everything they can to make you pay money for nothing. We hired a car in Crete, Chania, with this agency. THIS WAS THE WORST EXPERIENCE EVER! They will do anything ti rip you off! we booked the car online with full coverage, as usual.
When we got there(City center Chania) the agent, said that we do not have full coverage and we have to pay an extra 60 euros. Fortunately I print everything I book and receive on email when we go on a holliday, so we said no to that.
A young girl (20-25 years) took us to the car to check it and take pictures. The car was fuuuuull of scratches from an end to another. it look horrific! we took some pictures as well. when we said : ''look there is another strach here, please take a picture'', she was very angry and rude to us.
we had the car for 3 days, and we drove extremely carefull.
When we took the carback, it was dark outside. It was the same lady who came out to chek it. It lokked very suspicious when she turned her phone light one and went straight to a certain part of the car, and she said , look there is a scract here, that wasn't before. we looked on the pictures that we took , when we rented the car, and guess what! the scract was there from the begining. then she went to another specific part of the car and she showed us another one. Unfortunately, we didn;t had a picture on our phone with that part of the car.
She argued with us and threatened us and asked us to pay for a 2 cm light scracth, that it might have been there all along, 300 euros! She even lied , that if we don't pay it, she will have to pay it from her salary.
This event got us really upset.
From the begining to the end they were set to charge us more money for nothing!!!!
When we got there(City center Chania) the agent, said that we do not have full coverage and we have to pay an extra 60 euros. Fortunately I print everything I book and receive on email when we go on a holliday, so we said no to that.
A young girl (20-25 years) took us to the car to check it and take pictures. The car was fuuuuull of scratches from an end to another. it look horrific! we took some pictures as well. when we said : ''look there is another strach here, please take a picture'', she was very angry and rude to us.
we had the car for 3 days, and we drove extremely carefull.
When we took the carback, it was dark outside. It was the same lady who came out to chek it. It lokked very suspicious when she turned her phone light one and went straight to a certain part of the car, and she said , look there is a scract here, that wasn't before. we looked on the pictures that we took , when we rented the car, and guess what! the scract was there from the begining. then she went to another specific part of the car and she showed us another one. Unfortunately, we didn;t had a picture on our phone with that part of the car.
She argued with us and threatened us and asked us to pay for a 2 cm light scracth, that it might have been there all along, 300 euros! She even lied , that if we don't pay it, she will have to pay it from her salary.
This event got us really upset.
From the begining to the end they were set to charge us more money for nothing!!!!