Yesenia
3 months ago
Another Facebook ad I wish I didn't click on. Their website boasts delivery in 4 business days, but I heard nothing after a week so I emailed them . They immediately created a courier ticket and said it's on the way. Another two weeks later the status on the tracking number hadn't changed, so I asked for a refund. Despite their website also promising refunds if you aren't satisfied, three times I asked for a refund and they would (eventually) reply with something dismissive about it being on its way .
Finally I had the charge investigated through my bank which probably made them scared and they refunded me .
Their website claims to be a New Zealand owned company but I cannot find any record on the NZ business registry – so possibly a scam company but I'm not sure .