Cartrigepeople

Chaos/unreliable printer delivery
More than 10 attempts to resolve this saga over a 5 day period. First it was in stock but on hold, then it was promised to be despatched and days later told, as it comes from their suppliers they did not know if it was available. At this point I had decided to cancel. Tnen I am told it is out for delivery and I have to refuse it to get a refund. I wait in all day but no delivery. The next day it arrives, I refuse it, (considering performance to date, I have no confidence it would be delivered or any problems with the item rectified if necessary). I had ordered another printer from Amazon the day before this was finally delivered which arrived without any fuss just after.

Absolutely brilliant service. Thanks so much.
I only submitted the order at just after 3:30 pm on 9th July and I received the cartridges at 10:00 am this morning (10th July).
Fabulous service; well done & thank you.

The cartridges I ordered for our printer arrived promptly and work perfectly. What more can you ask for! Will definitely use this company again.

We have had a few toner cartridges over the years from CartridgePeople and up until now have been happy with the quality of toner they have provided. We have just received our first sub-standard toner (print quality was equivilent to draft mode) and so I called up to ask for a replacement. Ironically the reason for this review wasn't that they sent me sub-standard toner (nothing is perfect) but the extremely frustrating customer service that followed. I explained to them that our previous toner was from them at the beginning of the conversation only to be later asked if I had used them before (!) and was told that they will send me an email with some steps I can take to clear up the problem so I can be up and running today. The email mentioned problems that the steps would address (not including mine) and would clearly require a good 30 minutes to perform – based around cleaning my printer and nothing to do with the toner cartridge itself.

I called back and this time asked to speak to a supervisor or manager. I explained that it wasn't my aim to get anyone into trouble as I realise that front line customer service follow protocol and don't create it. I pointed out that their response was inappropriate to my problem and the manager said that the cleaning steps they had sent me were generic and something they send out to all toner-related problems! I explained that I understood but that maybe they should review that policy and only send out the email for problems that it would actually help with and she repeated that they always send it out irrespective of the problem to get people up and running 'as soon as possible'. I pointed out that as it wouldn't address my problem and only take up my time it wasn't an appropriate response… and she repeated again saying she doesn't know what else to say. I said that an appropriate response would be that she could understand where I was coming from and that she would flag it up to senior management to review their first line response.

I honestly didn't mind getting a faulty toner, but I strongly object to generic customer service that even at management level may as well be an automated response.

On a slightly different note, our previous toner cartridge from them became faulty (at 50% full) with the "streaking, gaps in printing, and toner smears on printouts." referenced in their troubleshooting email. I didn't have their guide but spent an hour cleaning the printer, running its diagnostics and cleaning programs and covering their trouble-shooting tips and it didn't fix the toner at all. When I spoke to a printer maintenance person he said that my efforts hadn't had any effect because the problem was the toner cartridge itself where most of the printing takes place (which explains why the only thing that did seem to help was gently shaking the toner cartridge and tapping it on my desk!).

I don't expect cheap to be perfect, however I do expect that when there is a problem my time will be treated with some degree of respect. If they had just offered to send a replacement then I would have been happy with that. Instead they pushed the troubleshooting option first (although when I was annoyed with this they offered to send out a new toner) and my frustration is that they pushed troubleshooting on me that wouldn't have resolved my problem and just eaten up my time.

If you do have any problems with your toner cartridge from this company I strongly recommend you just ask them to send out a new one because you could be wasting your time going through their troubleshooting steps as they may not be relevant to your problem.

Unprecedented help and reaction – 1st quality products – thank you.
On top of that, a very quick response, helpfulness and understanding with my problem.

You couldn't ask for more ! !
50*

good products and service