Cartomizer Outlet

Placed an order and it didn't arrive, was told they were out of stock and would send something to use in the meantime. Nothing arrived and then no emails were answered and phone was ringing off. Demanded a refund and amazingly fast response was that it would be done in 3 working days with apologies that he had been off ill. When a Black Friday offer arrived in my emails I was tempted to purchase 50 cartomiser and give him the benefit of the doubt. I did not receive my order, I emailed and was told it would be re-sent. Still nothing arrived. Emails were responded to but blamed Xmas post delays and 'packing department' ( which is just him I presume ) kept waiting as was told it should be arriving any day. In the end I phoned and spoke to Tim, the person I had spoken to the entire time. He spent ages 'looking on the system' before reading me a reference number for my parcel . I also informed him I had never received my refund for previously missing order. Told me to call the following day if I had still not received order. I didn't receive anything so emailed him, checked the tracking number which told it it was on its way! Finally. The following day I checked the tracking number , it had been delivered- but not to me as it wasn't my parcel. I called after the weekend and Tim answered, I asked about the reference number being someone else's parcel, he apologised for lying and told me my order would be sent out special delivery. At this point I knew I had been repeatedly lied to but thought how could they possibly not send out my order at this point! The following day I was emailed to be told my order had been refunded but my delivery had been sent free of charge . This was a pleasant surprise until I got home and realised Tim had sent me 5 cartomisers . Not the 50 I had ordered and waited for for three weeks. Unbelievably angry for wasting my time and lying to me repeatedly. I will now completely change my whole vaping system purely so that I never have to bother with this awful and disappointing one man company who previously I could not fault and had used for a couple of years. Disgusting customer service.

Placed a (thankfully) small order; everything went smoothly up until payment and communication was good. My order was marked as 'despatched' via Royal Mail on the day of the transaction. So far, so good.

Twelve days later, I was still waiting for my package, whereupon I politely notified the company of my predicament. I received no reply, so I sent a follow-up, forwarding my original email. To this date – twenty-four days after my order – I have not even received a cursory response.

Perhaps my experience is down to bad luck, but the complete absence of customer service is staggering. Their Twitter continues to be updated, so there must be somebody to answer customer queries, but it appears that (in my case at least) that once they have your money, they are simply not bothered.

I have ordered pre-filled cartomisers from this site numerous times but have now been disappointed enough to go elsewhere (I've since purchased an eGo-C Twist and saved even more money). The prices of cartomisers are cheaper than the official refills and lasted slightly longer. The orders also mostly arrived promptly. However, I often ended up with unfilled cartomisers or ones tasting really bad (perhaps filled with the wrong flavour).

Whilst I appreciate there is a margin for human error if these are handmade, it's happened with too much frequency. I also received no response to emails. Sorry Cartomizer Outlet, but without improved products and customer service, I won't be able to place any further orders.