Cartier

Nick, from Sloane Street Cartier, London. What a pleasant guy. Brilliant customer service, I was looked after amazingly by him. Thank you for making my partners Christmas.

Wow ;D Goddess beauty of designs

I had a dream to be owner of Cartier watch one day … And now i do))) I love it (*-*) Best investment ever

This place is the number one for accessories and watches, the quality is not to compare to nothing else and costumer service makes me feel valuable…!

I've attempted to get my watch serviced at the Dallas Cartier Boutique without success.

The store doesn't answer the phone. I've left a few voice messages – no response.

There are no available slots the remainder of this year which is needed to enter the store.

Called the Cartier Ambassador, the rep said he would contact the Dallas store to connect with me. Nothing!

I'm terribly disappointed with Cartier and their horrible customer service!

It鈥檚 the best jewelry class simple means something very special to everyone you can have a personal preference with each peace of jewelry I want you to know that it鈥檚 beautiful expensive but it鈥檚 beautiful

The 14 business day policy of holding funds or your money after a return is a joke towards customer service. There are top jewelers who will treat you as a first-rate client!

Do not buy Cartier online in Australia, they have the worst customer service ever, my bf bought me a ring online for my birthday as a gift since on 17th, and on the website it said delivery within 3days, But in the email it says it will be deliver on 23rd, so he tried to called the 1800130000 which is customer service number, He requested if they can delivery on 20th, and there鈥檚 lady pick up the called said to him, She can try to contact Melbourne boutique and will give him call back asap,which is didn鈥檛 happen, until Monday, my bf tried to called again, the other male picked up the phone said it鈥檚 been shipped from Singapore already, if we want to collect in Melbourne boutique, it might take longer, he also told my bf the latest will be delivery on 23rd, which is Friday. And then when is Thursday he track the tracking number was said will delivery on 27th????? Then we tried to call the Cartier customer service again, they were being unreasonable, keep saying they will update me, said their tried to make delivery tomorrow for me, tell me if I can go all the way to airport to pick up,I鈥檝e been waiting their call all day since 11am til 8pm, at the end team leader call me back sandy wu said she can鈥檛 do any delivery until next week even tho we been promised that it will be deliver by 23rd and also CAN鈥橳 PROMISE IT WILL DELIVERY ON NEXT WEEK AS WELL??????? I feel like they treating me as customer like a trash, not helpful customer service, maybe because I鈥檓 not from China ( I saw some of the Chinese person on another website sharing ordered from the sales and collect by one day)

I made an appointment for a battery change of my watch that is working fine except for the dead battery. I was there 5 minutes before the appointment, but I had to wait 15 minutes in the scorching sun and another 15 minutes inside the store. The first employee was rude and unhelpful. The so called manager promised that they repair person will look at the watch, and the manager will call back within an hour with the results. She did not, so I went back to the store 2 minutes after closing. I had to ask security to find the person. I waited another 15 minutes front of the store when the manager called, pretending she did not know I was waiting there. Naturally the assessment was that my watch needed a $385 service. I called Cartier's HQ, and they referred me back to the store. Another manager called, and sent me a service estimate for the same amount, but did not address any of the issues that the previous manager mentioned. I told her that I don't want to get charged extra for the issues that were not mentioned in her estimate. Her response was that I won't be charged any extra over the estimate. I asked her to put it writing and send it to me in an email, but she refused to do so.
I called Customer Service again where I got the runaround again. This is a so called luxury company that treats it's customers like dirt.
As for the watch; don't buy any of their watches because over the lifetime of the watch you'll re-buy the piece at least once or twice with their ridiculously expensive service.

Do not use the chat service on the website. I ordered a bracelet on the website on Sunday, got a voice message on Monday that they needed to verify some information from me before shipping it. I called back same day and stayed 40 min on the line before hanging up (who has that kind of time !!). I then went on the website to try to get a hold of someone on the chat, which i did, they made me confirm my address and that someone would be here to sign for the package. And on Tuesday (today) guess what, another voice message from Cartier saying that they needed to confirm some information from me ! i called AGAIN, had to stay 36 min on the line to confirm the same exact information. its been 3 days (need this by end of week for a gift) the bracelet has not shipped and I wasted more than 1.5h with their worthless customer service. Nevermind that i previously purchased a watch that was 10x more expensive from that same exact website without any of this hassle a few months ago. Customer service is haphazard, inconsistent and relies on outdated technology that does not connect chat data with phone calls data. Time to move on to the 21st century. We need 24/7 online customer service via chat, today.

So I am not sure how I feel about this location, I purchase my Love bracelet from here last year and I got my Juste Un Clou bracelet this year and I have to say I was not impressed by the sales staff on both occasions. Last year I just let it slide saying 鈥溾€h this store is no Manhasset in Long Island NY鈥︹€?However, this year when I opened up my bag to open my bracelet box, the sales rep just haphazardly wrapped my box with the white paper and did not even use the seals to close the wrapping off. Additionally, when you buy a Cartier piece of jewelry they traditionally will provide you with the cleaning kit and the booklet of your product with the care instructions. In both cases, the sales rep did not. Honestly, on both occasions I left like the sales rep treated me very different from their other customers who was of a different race. I am generally not one to bring race into play but in my option, this was my experience.

My partner have ordered me online small love bracelet for my birthday, I have tried it on and decided I would like a bigger size. Bracelet was collected the next morning for an exchange. After few days we had a phone call from Alex (senior ambassador) that bracelet was broken, worn a lot and extremely scratched. I was really shocked as bracelet was only tried on and put back in the box ready for an exchange and definitely not worn even for 5 mins as I know from my other cartier pieces how easily they get scratched. I have explained that but we still have been told 鈥渘o鈥?to an exchange. We have been offered polish service and return of the bracelet which we agreed to but after being told by Alex it鈥檚 not working I asked if I can still wear it and if it鈥檚 working and he replied 鈥測es of course鈥?which indicated that he has exaggerated the condition of the bracelet. We asked for the pictures as well and they shown 3 scratches by the opening screw, which meant that bracelet was scratched during the opening but there were no other scratches which would indicate that bracelet was worn a lot as described by Alex( everyone who鈥檚 got cartier bracelet knows that it鈥檚 easily scratched and If I was wearing it even for a while it would have scratches in other areas of the bracelet)
I absolutely agree with cartier return policy and I鈥檓 not questioning it or the fact that they can not accept scratched items but would appreciate more honest feedback instead of exaggerated one which made me feel very uncomfortable. Service not adequate to the price again. Cartier customer service thumbs down 馃憥馃徎.

I have never felt so uncomfortable and unpleasant as I did in Cartier store in Copenhagen. Customer service is just nonexistent….

My boyfriend ordered a juste un clou ring for my birthday and we received the acknowledgment, but we never received a shipping confirmation email. I called Cartier customer service and the representative I spoke to informed me that the ring was out of stock in their warehouse, so he would get back to me on Monday after contacting several boutiques. I waited and waited to no avail. I then took it upon myself to contact cartier again. The representative this time told me in a severely saccharine and patronizing tone that as the email says, the ring should arrive by this week on Wed. I then had to interject her long rambling that I called on the weekend and was told that the ring was out of stock and that I was supposed to get a call back on Monday.

It's now Monday and I've yet to receive any calls that was promised to me. She then put me on a lengthy hold only to tell me that it would take a couple of weeks before Cartier could fufill my order. Way to go Cartier. Not only will I have to wait for my birthday present, but I had to go through hoops only to be told this disappointing news. The not-so-great representative then told me she could connect me to a boutique that has this ring in stock at the Canoga branch and pick up the ring at the curbside pickup – a branch that is 6 hours away from where I live!!! I immediately told her thanks, but no thanks and that I would like to cancel the online order please.

After hanging up, I searched up nearby Cartier boutiques and found a number to the SF branch. I called and the represenative (who was very professional and friendly about the entire process, which was truly a breath of fresh air) informed me that yes, they do have the ring in stock at their branch.

Now please tell me ladies and gents, on why that terrible of a customer service rep never even referred me to the SF boutique, but referred me to a branch that is 6 hours away from where I live?! One of the most terrible customer services at a high end brand I have ever received. Going forward, if I even want to purchase anything Cartier (which is doubtful considering I had to go through hoops just to buy a ring for my birthday), I'm buying directly from the SF boutique. At least there I'd be ensured some sort of professionalism and care for customers. Thanks, James (Cartier representative at Cartier SF), for making me feel like a valued customer. Never again will I order from the Cartier main website.

Absolutely poor service at Melbourne Collins St Cartier. We bought our wedding ring and after six months a stone fell out. We took it back to be repaired and was told they would need to send to Paris and would not cost as it was their fault. On picking it up they said we had to pay for it and would not give it to us until we paid. After much debate and their final acknowledgment they had no quote etc they gave it to us. This experience was very upsetting. Do not go there! Fortunately we bought our other ring at Georg Jensen – beautiful caring service.

I was outside the Hermes boutique at this location in Dallas at the Highland Park Village. And as I was trying to walk in, the security guard they had held his hand up and rudely told me to stay outside. Nothing else was said and the frowning sales associate was right next to him and said absolutely nothing. I asked if I can get in and he said: No you can鈥檛. You need to have an appointment. That behavior or attitude is unacceptable and it is bad enough that I don鈥檛 want to shop at Cartier anywhere anymore.
I hope Cartier Paris reads this review but am not sure it would change anything. American, British and Italians retailers like Harry Winston, Graff, Bulgari, Buccellati and Tiffany don鈥檛 have this unfriendly, cheap, and vulgar attitude of lack of abundance and respect. I walked to Harry Winston and the friendly, professional and welcoming service couldn鈥檛 be any more different than that at Cartier. Shame on you Cartier for having and allowing such disrespectful and repulsive employees. You have lost a client who will make sure he shares his experience with others for years to come. I am disgusted.

Had an ok experience here in US

Cartier [here in my country] controlled by ideological racism people (they came from outside my country) !!

Plus a very low, scammer watch service!!

For example they treat the watches badly and say these imperfections from the manufacturer….they used to sell many scratched watches as new and WITH NO discount!

And once I purchased a new watch strap from them I found a very deep scratch on it, I return it to them, after several months I found the same defected strap presented with the new straps!! …is that enough!?
No I still have many stories….!

I spent 拢20k on a gold watch and it鈥檚 been so unreliable and they don鈥檛 seem to care!

We took an expensive gold plated 30 year old lighter to the Sloane square branch unfortunately after they promised to fix and service the lighter they called back and informed us they could not fix as they no longer have spare parts for it also they told my to look up the parts on Ebay!!this would not happen with Rolex or dunhill or any high end accessories house! So in conclusion ladies and gentlemen if you want to purchase a high end accessories as an investment or any other reason do not go to Cartier, maybe high end name but unfortunately lacks the service and knowhow and maybe the reliability THANKS CARTIER!!!

We had an appalling experience buy our marriage bands here. As soon as they realised we where a same sex couple the attitude, treatment and 'service' from the sales staff was rude, patronising and without any attempt to make the occasion feel special. They only thing they showed any interest in was taking our money. We could see other customers where treated in a totally different way to us as they where not same sex.

I recently bought s Cartier watch and I wanted to have it serviced and double checked for any scratches or movement problems.
I contacted Cartier after sales service here in Spain. They arranged the pick-up service by DHL and sent it to Madrid HQ. Four working days later, I could pick it up from a boutique or I could have chosen a return service. As the watch was only 2 months old, it was covered by a warranty with no extra cost for me. They also adjusted the bracelet with 3 extra links for free!
I am more than happy how Cartier does business and how they kept me updated with the order progress.
The only negative thing was that it took them almost a week to start processing my inquiry, after that everything went smoothly.
Fantastic watch, professional company and great service.

My husband bought me amulette Cartier neckless, few month ago, and I already nearly lost it. The closure at the front is the worst idea I have ever seen in any jewellery.
It keeps opening , and falling on the floor , I need to check all the time if I still have it, Very disappointed , will never buy anything else from Cartier. I have been a good client, bought many watches in the past , but never bought a neckless before.

Shops totally lacking in expertise. Contact by email was swift but unhelpful

A dear senior mentor of mine in surgical training (now deceased) bought me a Trinity Key Ring as a special present to commemorate a special occasion. Unfortunately after 2 years, it was stolen. I turned around the next day and went to Cartier at Selfridges, Oxford street and bought myself a new one as I couldn't bear to not have this replaced.
Unfortunately after a few months (less than 6), I noticed that the plating was chipped off in many places, and the keyring looked rather bad. I took it back to Selfridges/Cartier do show it. They took it in and said they'd get back to me. After a long wait, they wrote to me to tell me that "the service centre has advised that the peeling on your keyring is due to general wear and tear and as such would not be replaced…" They said that the item is no longer available and they could launch a world-wide search for another if I wished. I asked them to do this, but I would like the original (damaged one) back. I had a sentimental attachment to this (replacement) ring, of course. They said that they would try to find me another, but that would not also return the original one that I purchased (the damaged one). I have left a 2 star as opposed to a 1 star review because they did offer to replace it, although blaming me for wear-and-tear use of a plating that was clearly not designed to withstand having keys attached to the keychain product.