Dale
1 year ago
We are so extremely happy with the service we got from carsbyala.ru .Not only did they offer impeccable amazing service, they did it at an amazing price especially compared to other services this was the best offer out there! They came and picked us up from the airport and dropped us off back at home which is more than a 5 hour drive and then back to the airport at the end of our trip. They brought the car to our house and let us keep the car up until the very last moment, more than we had expected, they were the most friendly and understanding people! I cannot find a single complaint about this company everything was absolutely perfect! We鈥檝e rented from other car rental places before and this has to be the best one by a landslide. If you are looking for somewhere to rent a car my family, friends, and I HIGHLY recommend carsbyala.ru ! They don鈥檛 overcharge and try to look for the smallest of details to charge your account on, they provided the most spectacular service!
,
Roberto
3 years ago
this appears to be the company you often get when using motoroads in Bulgaria, cars byala,although the car said neither, it had unicar stickers???
nothing good to say about this company, seems they are in cahoots with a company called motoroads who promise a good car and palm you off with inferior/cheaper cars from other companys like this, but at a hiked price
the car stunk, misfired and was in very poor condition, I ruined clothing because of the grease on the safety belts…
when I complained, they said" blame motoroads, you have the contract with them", when I contracted motoroads, I got "contact byala cars," I got no where with both of them, I was ripped off by at least 40 euros too, as the person insisted I used lev on the credit machine, and use their conversion rates, it was only upon getting home I realised they were way off…a definite con imo…), the car had to be checked at night, I couldn't see anything, not good, and was picked up by a woman with a screaming kid with no i.d nor spoke English, well dodgy,
I would recomend you never ever use this company (nor motoroads) and look elsewhere, motoroads wouldn't do anything,(and had a shockingly rude person on the phone)who just said "blame byala cars", so I have entered this on trustpilot, I have wrote an equally damning but true report about motoroads, I still have pictures of the dirt and other things in this car if anyone wants them,,,,i have used over 8 companys in Bulgaria for car hire, byala cars and its counterparts are, by far the worst
nothing good to say about this company, seems they are in cahoots with a company called motoroads who promise a good car and palm you off with inferior/cheaper cars from other companys like this, but at a hiked price
the car stunk, misfired and was in very poor condition, I ruined clothing because of the grease on the safety belts…
when I complained, they said" blame motoroads, you have the contract with them", when I contracted motoroads, I got "contact byala cars," I got no where with both of them, I was ripped off by at least 40 euros too, as the person insisted I used lev on the credit machine, and use their conversion rates, it was only upon getting home I realised they were way off…a definite con imo…), the car had to be checked at night, I couldn't see anything, not good, and was picked up by a woman with a screaming kid with no i.d nor spoke English, well dodgy,
I would recomend you never ever use this company (nor motoroads) and look elsewhere, motoroads wouldn't do anything,(and had a shockingly rude person on the phone)who just said "blame byala cars", so I have entered this on trustpilot, I have wrote an equally damning but true report about motoroads, I still have pictures of the dirt and other things in this car if anyone wants them,,,,i have used over 8 companys in Bulgaria for car hire, byala cars and its counterparts are, by far the worst