Carrington Mortgage

We had a flood in our home. Our insurance company recommended a restoration company, which we approved to do the repairs. Our insurance company mailed us a check for the repairs, to be indorsed by our mortgage company, Carrington and then dispursed to the restoration company to start the repairs. That was in August and this is January. Carrington refuses to endorse the check, rejects the bids, everytime they're submitted, and does not communicate to us or the restoration company. We've called and called and requested a supervisor, left messages as instructed and received no communication. It is my opinion they've committed fraud against us and will be filing a complaint with the Consumer Protection Financial Bureau.