Carrefour Espa帽a

Ordered 165 euro in groceries from Carrefour, and they never arrived. The website said "on their way will be delivered between 10am-12pm" until 9am the next morning when it switched to "delivered". I tried to contact them 5 times, and was ignored every time. I am out 165 euro and have no groceries. My guess is the delivery people stole the stuff, or they just never bothered to send it. So shady!

I wish I had read the reviews here before purchasing online. Goods were a week late. When they did arrive one was broken the other three defective. Carrefour don't respond to my messages and hang up the phone when I call! Opened a PayPal case, they will refund me but I have to pay for the return to a Carrefour warehouse 500 km away at the cost of 165鈧?
163鈧?out of pocket!
AVOID!

Ordered a gazebo online .es 5th june which we paid with the pass card which I am glad I did as still no gazebo! I have rang, sent emails and nothing. Dont know what to do next. Locked out of carrefour pass ! and I have also tried ringing them.
Frustrated and annoyed 馃槨

Tried to order online, total fail, asks for impossible phone numbers and freezes up unable to complete transaction, Onward to Amazon? Edit: although the website gave no indication that the process was finished, my credit card was billed, and my goods arrived 2 days later.

I have seen people with cancer more helpful than the staff in this store. A total disgrace where their favorite word is NO. I went into this store with 15,000 euro to spend and never have I experienced a store that are not interested in helping or selling you an item. Such a nice store with products but the whole staff need sacking from Management down. A total disgrace,

He visto personas con c谩ncer m谩s 煤tiles que el personal de esta tienda. Una desgracia total donde su palabra favorita es NO. Entr茅 en esta tienda con 15,000 euros para gastar y nunca he experimentado una tienda que no est茅 interesada en ayudarlo o venderle un art铆culo. Es una buena tienda con productos, pero todo el personal necesita ser despedido de la Administraci贸n. Una desgracia total

We ordered a sofa over a week ago online. We phoned and asked when we were going to receive it. We phoned 1 lady.. she didn't have a clue what was happening after keeping us on the phone for 20 mins she said that the product isn't in stock and offered our money back. After explaining that it was in stock when we ordered she said she would email another department and find out what's happening so we have to wait another 24 hours for an answer. We asked to speak to her manager. She said he wasn't at work, so we said we would wait until she could find someone who can help us. Within seconds her manager got on the phone. Offered our money back. Again we refused. We just want our sofa and the date it will arrive. He said he would find out and phone us within 30 mins. We didn't want to get off the phone but basically he wouldn't speak to us anymore. He gave us his name as Fernando.
We waited an hour. We phoned again. Apparently there isn't a Fernando that works there !! (Shock!!) We spoke to a.man.. who again had no idea… then he passed us on to.another woman. She was pleasant. But didn't know when we would receive the item and said we would have to wait 24 hours until she got an email from another department. Basically it's theft and fraud. To sell something they don't possess. There is no accountability, no one person to contact. We were passed from person to person. Next time we will buy from.ikea or amazon. Bad bad service!!!

I have tried to purchase a new TV from Carrefour on line. They promised delivery within 5 to 7 days. We are now at twelve days and I have just received an email asking for an alternative phone number! My address on the invoice is all correct and all the other couriers such as DHL and UPS seem to find me easily. I cannot get through on either their phone line or website. The emails I send back to them keep getting returned.
Awful service. I should have used Media Market and probably will do once I get my money back!>
I would have given zero stars if that choice had been available.
Intent茅 comprar un nuevo televisor de Carrefour en l铆nea. Prometieron la entrega dentro de 5 a 7 d铆as. 隆Ahora tenemos doce d铆as y acabo de recibir un correo electr贸nico solicitando un n煤mero de tel茅fono alternativo! Mi direcci贸n en la factura es correcta y todos los dem谩s correos como DHL y UPS parecen encontrarme f谩cilmente. No puedo comunicarme ni con su l铆nea telef贸nica ni con su sitio web. Los correos electr贸nicos que les env铆o siguen siendo devueltos.
P茅simo servicio. 隆Deber铆a haber usado Media Market y probablemente lo har茅 una vez que recupere mi dinero!>
Hubiera dado cero estrellas si esa opci贸n hubiera estado disponible.

Mis padres muy mayores llevaban esperando el pedido de cosas muy necesarias que no recibieron en el d铆a que lleg贸.
Cu谩l es el punto de hacer pedidos con dos semanas de antelaci贸n si no van a tener lo esencial. Ellos son grupo de riesgo y se van a exponer a salir porque necesitan lo que el pedido no trajo.
My very old parents had been waiting for the order of much needed things that they did not receive on the day it arrived.
What is the point of ordering two weeks in advance if you are not going to have the essentials. They are a risk group and are going to be exposed to leave because they need what the order did not bring.

I've been travelling to Spain several times a year for over 15 years and now I'm living here. When I first came to Spain I thought Carrefour was cheap because it wasn't as expensive as most Irish supermarkets.

Our mailbox is littered regularly with magazines/brochures of all the latest deals from Carrefour. I haven't shopped there for a while as I find them very expensive in comparison to Mercadona, Lidl, Aldi etc…

Anyway, the latest magazine was stuffed with amazing 2 for 1 offers and buy one get the second 50-70% off!!! Amazing I thought. We'd head down and do a big shop.

We enter Carrefour in Murcia and see the offers plastered all over the shelves. After more than 1 hour filling the trolley with these 2×1 offers and buy one get 50-70% off we get to the till. The lady clocks up the items. We placed all matching items together so we could watch the items cancel the second or discount the other item….. beep, beep, beep…. the number keeps going up and we get the final bill. 鈧?92 in total. About 鈧?0 more than we expected. We asked why the items had not been discounted and she replied that we had to be in the Club and that the refund would be credited to us by post in a few weeks to a month!!!!

So it wasn't 2×1 and it wasn't buy one get 50-70% off at all. It was a pay in full and we'll send you a credit note that you can only spend in Carrefour but not use against any promotions or offers.

Call it what you want, but this is a scam and just one of many ways Carrefour ripoff their customers.

The only satisfying part was taking all the items out of the trolley and placing them back at the till and walking away, cancelling the transaction.

Never again.

I will never buy something online again from Carrefour.es ! WHERE IS MY PACKAGE I bought on 3/1 after seven days still nothing and on the website stands 3 days …

I have chronic pain and two prosthetic hips. We tend to avoid big stores because there is nowhere to rest. Lat week we decided we really must visit our local Carrefour (Cala de Moral, nr Malaga) for our turkey and other Christmas treats.
To my delight they had introduced several spaces with a bench or a couple of chairs throughout the store. It meant I could complete the shop with my husband, taking rests as needed. I spoke to several other people resting there and they were equally pleased.
Well done Carrefour, muchas gracias.
On another point we were hoping for an English speciality and asked an assistant. We speak Spanish but didn't know what this (mincemeat as in mincepies not carne picada) is in Spanish. They produced a translator and asked us to type in the words, then tried looking for pictures. So helpful.
And we were very pleased with the turkey and produce we bought as well!

Tengo dolor cr贸nico y dos pr贸tesis de cadera. Tendemos a evitar las grandes tiendas porque no hay d贸nde descansar. La semana pasada decidimos que realmente debemos visitar nuestro Carrefour local (Cala de Moral, nr M谩laga) para nuestro pavo y otras delicias navide帽as.
Para mi deleite, hab铆an introducido varios espacios con un banco o un par de sillas en toda la tienda. Significaba que pod铆a completar la tienda con mi esposo, descansando seg煤n fuera necesario. Habl茅 con otras personas que descansaban all铆 y estaban igualmente complacidos.
Bien Carrefour, muchas gracias.
En otro punto, esper谩bamos una especialidad en ingl茅s y le preguntamos a un asistente. Hablamos espa帽ol pero no sab铆a qu茅 es esto ( como en mincepies no carne picada) en espa帽ol. Produjeron un traductor y nos pidieron que escribi茅ramos las palabras, luego intentaron buscar im谩genes. Muy 煤til
隆Y tambi茅n estuvimos muy satisfechos con el pavo y los productos que compramos!

The Carrefour downstairs from my apartment in Madrid is so convenient. They have a fantastic orange juice machine that I buy a bottle every morning.

Worked for me. Ordered furniture and it was delivered quickly.

Con Artists, be careful read the display tickets carefully. The are written and placed in a way to deceive the customer. Offers are not what they seem. Waste of time collecting points with loyalty card as they also have use by dates and hidden conditions

We are Danish citizens living in Cala Dor, Majorca.
In May we bought a coffee machine on Carrefour's website for delivery to our Mallorca residence.
We have never received the coffee machine, we have tried to write to Carrefour several times, they simply refer to the transport company which is impossible to contact.
Carrefour has deducted the amount for the coffee machine in our account.
Recently, a Spanish friend tried to contact Carrefour, Mallorca, without result.
We must strongly advise others not to shop on Carrefour's website.

Google translate:
Somos ciudadanos daneses que vivimos en Cala Dor, Mallorca.
En mayo compramos una m谩quina de caf茅 en el sitio web de Carrefour para enviarla a nuestra residencia en Mallorca.
Nunca hemos recibido la m谩quina de caf茅, hemos tratado de escribirle a Carrefour varias veces, simplemente se refieren a la empresa de transporte a la que es imposible contactar.
Carrefour ha deducido la cantidad de la m谩quina de caf茅 en nuestra cuenta.
Recientemente, un amigo espa帽ol intent贸 contactar a Carrefour, Mallorca, sin resultado.
Debemos recomendar a otros que no compren en el sitio web de Carrefour.

Compr茅 una ordenador portatil online de Carrefour, lleg贸 tarde y no fue la ordenador que compre.

Pas茅 por el procedimiento para devolverlo y me informaron que pod铆a devolverlo a cualquier hiperstore de Carrefour. Intent茅 devolverlo a Carrefour Torrevieja y se negaron a aceptarlo a pesar de ser la pol铆tica de Carrefour que tienen que hacer.

Durante 2 meses he estado llamando constantemente al servicio de atenci贸n al cliente de Carrefour con algunas llamadas que duraron m谩s de una hora y cada vez me informan que alguien se pondr谩 en contacto conmigo dentro de las 24 horas para organizar la recolecci贸n, pero nadie lo hace.

Despu茅s de semanas de hablar con el servicio de atenci贸n al cliente, finalmente habl茅 con alguien que intent贸 ayudar, se contactaron con la compa帽铆a de entrega directa y organizaron la recolecci贸n para el viernes 17 de mayo. Tom茅 el d铆a de trabajo y esper茅 todo el d铆a. Nunca vinieron a coleccionar.

Estoy atascado con el ordenador equivocada y parece que una vez que Carrefour obtiene tu dinero ya no se preocupan por ti. El peor servicio al cliente con el que me he ocupado.

I bought a computer online from Carrefour, it arrived late and it was not the computer I ordered.

I went through the procedure to return it and was informed I could take it back to any Carrefour hyperstore so I took it too Carrefour Torrevieja who refused to accept it despite it being Carrefour policy that they have to.

For 2 months I have been constantly ringing carrefour customer service with some calls lasting over an hour and every time they inform me that someone will contact me within 24 hours to arrange collection but nobody ever does.

After weeks of speaking to customer service I finally spoke to someone who tried to help, they contacted the delivery company direct and arranged collection for Friday 17th of May. I took the day of work and waited in all day. They never came to collect.

I am stuck with the wrong computer and it seems like once carrefour get your money they don`t care about you anymore. Worst customer service I have ever dealt with.

If an option for no stars was available then I would have clicked this. Or minus! I ordered a bike for my sons 4th birthday, ten days before the date required. Delivery stated 3-5 days. After 7 days (including a weekend) I went online and went through the process of box clicking to request a delivery date. I then received an email thanking me for my request for a refund. At no time did i request a refund. I wanted to know when we would get the bike. I replied to the email and no response whatsoever. No delivery and no refund 2 days later. Sons birthday ruined. After three more emails a refund has been received but no explanation or apology whatsoever.
Thank you Carrefour!!! Never order anything online from this company

I agree with all the previous reviews this has to be the worst online service for delivery in the world. At my second attempt to order a table and garden chairs only the table was delivered but they claim the whole delivery of a further four chairs was delivered. The first order just disappeared into thin air. Something is seriously wrong with this business and no one within it seems to care.

Customer service at Carrefour is not just bad, it's non-existent. I ordered a fridge on Saturday 2 February on a 29 euro 3-working days delivery charge. Wednesday (day 3) came but no fridge. On Thursday Carrefour called to tell me the fridge was now in their warehouse.
Me: When will it be delivered?
Them: I don't know. The transport company will call you to arrange delivery.
Me: But I've bought it from you and it's late. It's your responsibility.

We went back and forth with this for a while, the discussion got more heated thereafter and I got precisely nowhere.

Friday: no fridge. I emailed, no reply.

Monday: no fridge by midday. I emailed, no reply. So I went on Live Chat and banged my head against the Carrefour brick wall for 45 minutes. They were able to contact the transport company, whose details they refused to release for data protection reasons, and advised me that delivery would be Monday or Tuesday – 'Tuesday is no good to me, I'll be out', I said. 'Please make it today'. 'The driver will call you', they said. 'But I need to know; you've let me down', I said. We went back and forth like that for ages during which they did not answer any of my questions; they just kept reiterating that the driver would call me.

Then I asked for a refund of the 29 euros delivery charge. They offered me a coupon to spend on my next online order. What an insult. Furious and shaking with rage by now: 'I won't be ordering ever again', I said. 'I want my money back'. 'You can ask for your money back after delivery and your request will be passed to the relevant department', they said, but did not confirm that I would receive a refund. Me: 'But nothing will change. The delivery is delayed – it's already 6 days instead of 3, and no guarantee that it won't be longer. And you lied at the point of order by offering 3-day delivery, then the confirmation, after payment had been made, stated Estimated Delivery: 3 days'. Them: 'We reiterate …' It was like communicating with a robot who had a set script from which it could not deviate.

On Live Chat most companies provide a transcript of the conversation, but not Carrefour, which is unfortunate as I'd have liked to take it to ACUDE to support my complaint.

I very rarely get angry, but this total lack of customer care made me very very angry indeed. I will never again set foot in a Carrefour store or shop with them online. I'll shop where people care about their clients, which is just about anywhere but Carrefour and I'm now bracing myself to ask for my delivery charge refund, but the order is still showing as 'on the way' so no doubt I'd be wasting my time until they finally get round to updating the web site.

Compr茅 un port谩til de lenova y me lleg贸 sin Windows instalado tuve que llamar 1000 veces y cada vez me dieron otra cosa y al final no resulvieron el fallo y tuvo que comprar yo el programa de Windows por 150 鈧?m谩s. Lo 煤nico oferta de ellos fue que lo puedo enviar el port谩til para que lo revisa el t茅cnico y eso duro 4 – 6 semanas pero yo compr茅 el Laptop por mi trabajo y no podr铆a esperar 4 semanas . Nunca m谩s me compro algo online por carrefour

RIPPED OFF in Petrer store Spain!! bought 2 e book readers supposedly new only to find both were returns chucked back on the shelves unchecked and previously used. I live 90 km from the store so not worth the time and cost returning them. Won't be shopping there again!

Poor adertising on door in Elche/Elx it says its open on sundays, but on arrival its closed.

Para el servicio de compras en l铆nea. Es una desgracia. La franja horaria para la entrega es una ficci贸n, y siempre falta algo. Hoy recib铆 el 70% del pedido, a las 6 pm, cuando estaba en la oficina, ya que la franja horaria era de 8 a 10 …

(a quick update in English): On their defence they responded to my complaints in one nanosecond (and in a very positive and apologetic way). Really impressed by that. Move to 2 starts now

Good pricing on their website carrefour.com.br. Ok customer support

Online shopping: Delivery time is a work of fiction. They show up 1 hour after the time (which is already a 2 hour window) without a single call. Your list is also a work of fiction. Things are missing, not delivered, without a single acknowledgment from Carrefour, or my money back! Physical Stores: If you don't like roaches (specially going up your bread), avoid visiting the 24h Carrefour Express on Carrer Balmes, Barcelona. If you like them, or prefer your food "crunchy", you are in for a treat.