Carpet One Floor & Home Of Billings

I have worked with Jessica Hannesson at the Cabinet Center on multiple projects. From a full kitchen remodel, to playroom shelving, and several bathrooms in between, she has been such an asset to each project. I would highly recommend her.

Robbie Kelsey's marvelous customer relations skills, professionalism, knowledge, experience, and attention to detail have lifted my sagging spirits by leaps and bounds. The combination of being "taken to the cleaners" on a recent flooring project, along with a number of significant personal challenges and major life transitions had left me almost numb with frustration and disappointment. Meeting Robbie changed everything for the better. She's referred me to another top-quality flooring expert who's booked me into his busy calendar within the next two weeks. I'm very impressed and appreciative. Carpet One's caring professionals have truly come to my rescue! I'm recommending family, friends and co-workers to Carpet One!

We love our floors and the great service we got at Carpet One! 25 yrs ago they put carpet on the main floor and about five years ago put carpet in our basement. Last Saturday they completed a job installing wood laminate in all rooms on main floor with the exception of the bathroom. We love the new flooring! Scott, Ashley, and Jordan did a wonderful job!

There were many choices in floor coverings. The staff at the store were good to work with and offered good advice. The installers were on time and did a terrific job.

I had great help, and felt like I got a good deal! I'm happy with the service and the carpet.

Great Team. Super Accommodating. Always great work!!

ThankYou

Would definitly buy from carpet one again. Very nice bunch of people to work. They did a wonderful job!!! Thanks so much.

Robbie was the BEST! I came in completely confused on what direction to take my bathroom for tile. She was patient and knowledgeable and thoughtful!! Thank you, Robbie!!

Great service both before the sale and for the inevitable warranty items that come up. We have been using Carpet One for many years could not be happier

Carpet One has been nothing but great to our homebuilding company and to our clients. The service is great on the front end, (we love the service the interior designer provides!) and if there is ever a warranty issue, they are really responsive. The thing I appreciate the most is that the owners are just really good humans – you always know they are going to strive to do the right thing every time -!

Salesman was friendly and knowledgeable on products. Gave good advice on what to use.
The installation of the flooring went good and looks nice.
The transition pieces were not ordered and took an extra month for them. The base boards had to be redone. I paid to have them removed and reinstalled. After removing them they were no good. Not their fault. I bought new ones for them to install. They looked terrible, did not angle the corners. When I asked why ,they said that is not standard practice. That's funny because the old ones were and so is the rest of the house.
They were replaced at there cost.
The installation was contracted out and not done by carpet one employees. At one point I was told I had to contact the subcontractor, I did it once. The next time I said I am paying carpet one, you set it up and get back to me.

Would I use Carpet One again??? Even though everything turned out good in the end, I would do more research on other companies before going back.

Carpet Was not what they said it would be. Also, They charged me for work they didn't do. When I went back to get my money back they charged me with carpet Pad I told them not to install. Now the seams in my carpet are plainly visible they just say that it is just the way it goes. I will never use them again and I will never recommend them to anyone.

Thanks to Carpet One and to Jim Hummel for the great service!

Don't buy anything from Carpet One! I've made the same mistake for the third and last time. They screw every order up and, don't stand behind their products and services and never follow-up. The owners are the culprits and set the culture. They can't even keep good help.

My sales person, Don De La Cruz, was very professional and thorough. We enjoyed the experience and will recommend him to our friends and associates.

Sharon Leroy

painless and professional

We love our new Carpeting, Capet One did an excellent and very professional job;

I love my flooring and tile! Sarah Wise is amazing. I couldn't have chosen anything without her help and advise!

My only complaint would be the carpet installers who left lots of nicks in my baseboards and woodwork!

This is the fourth time I've used products from Carpet One. While their suppliers tend to drop a product without notifying them, they have always made sure I was happy with the product and always willing to provide guidance and advice. For example, we had purchased two rooms of vinyl flooring from them and went back for the same flooring to do another room. When we went in to buy the additional flooring, we found the type we needed had been discontinued. The manager found us a flooring that was almost identical and told us if we were unhappy with how the original and the new flooring went together, he'd replace all of it at no charge. That's customer service!

We just recently purchased flooring for entire basement. We chose LVT to meet our budget and needs for durability. Our salesman was very prompt, cordial, respectful and expidited the ordering and scheduling for install. However, after installers removed entire family room discovered a problem with door jams and baseboard that was not detected when sold to us. The installer first said we could replace all door jams and wider
baseboards but that added to a great expense of labor and material that we did not feel comfortable with. The store managers were very prompt in coming out and helped us access the solution and we did have them install the hard surface we had bought but unfortunately for us, we had to buy new baseboards, paint and install ourselves. We were very happy with the installers. They arrived at 8:00 and worked not stop. I really appreciated the care they showed for our home. The end result was beautiful!

I would recommend carpet one to my family as well as others. Great getting you on the schedule more importantly selling wonderful products with many choices! Many. Ask for justin and Sarah!

It took from November until the middle of March to get a job done.

I would rate Carpet One in Billings a 5
The salesman Jim Hummel a 10 he is great to work with.

When we were replacing our window blinds, I got quotes from 3 different places. CarpetOne came in at the lowest price for the exact same product…almost half the price for Costco's quote. The entire process went smoothly; the ordered blinds arrived quickly and installation was CRAZY FAST!!! We now have a new favorite store!

I would have rated them 5 stars except no one has ever checked back
with us to see if everything turned out good. There would be a couple
of minor finishing touches to touch up, but when the carpet layers
finished, they left and that was the end of any communication.