Carpet One Floor & Home

Would definitely have carpet one help me with all my floor updates

We鈥檙e loving our flooring, the sales lady was very knowledgeable, the quality is good, but the process was a bit unsettling. Because I worked in business and was used to seeing itemized invoices, I requested an itemized breakdown of our estimate but didn鈥檛 receive that…in the mail…until the floor was completed and final payment was made. The estimate included floor cleaner that we were told cost $18ish, which I declined because I use non-toxic chemically free cleaners in our home. However, the amount subtracted from the estimate was $11.99. I realize this seems like trivia to a business, but for those on a fixed income, every little bit counts. And of course, there was the week that the floor was partially finished because the original order was shorted and we lived around the mess. I would give a better rating if we had received a token discount for that inconvenience. We did appreciate the fact that they worked with us to get the job done because we were leaving on vacation.

Totally satisfied with the whole process. Really helpful when picking out the flooring. The installers worked the whole time they were here and did an excellent job. They did a great job of cleaning up any mess they made. I love my floors and would recommend Carpet One.

Carpet One is very knowledgeable and helpful in selecting what you need for your home. They want to be sure you will be happy. I felt that we could of been better informed about when the installation was going to be done and how long it was going to take. The carpet installation was done so promptly and completed beautifully!!! I know it was only 1 bedroom but it was amazing how it was done so quickly. The porcelain tile job was much bigger and I know things come up that can鈥檛 be helped. Overall we are very pleased with our beautiful kitchen and bathroom flooring. We would probably go back to Carpet One for future flooring.

The employees at Carpet One in Owensboro have been a pleasure to work with. The three young gentlemen, Luke, Zack and Dave, did an excellent job with our carpet. They are to be commended for their kindness and good work ethiics. Kudos to you all!

Mark worked very hard to make sure the hardwood on our new stairs matched the hardwood that is already down on our floors. It is pretty much an identical match and looks beautiful!

Everything was great! Great experience with store service and installers. Everyone was professional, courteous and kind. Highly recommend doing business with Carpet One.

Mark and the Carpet One staff made the stressful job of replacing my flooring as smoother than I ever could imagined. They help in each step of
the process and clearly showed how much they care about making sure I was happy with the results. If you need new flooring Mark and his staff will make your home feel like new again.

Carpet one was wonderful to deal with. They not only helped me make decisions but stand behind their work & products. The guys who did the install were great. Friendly, neat & they finished the whole house within a week. I would definitely recommend Carpet One to anyone needing floors.

Loved dealing with Ettajean and Mark. Fine people as well as business sense. Loved the guy who layed our carpet and the quality floor looks beautiful. Thank you so much

Absolutely love our new carpet – excellent quality. Working with
Ettagene was great – very knowledgeable and helpful and just a wonderful lady. The crew that laid the carpet were both professional and friendly. Would definitely recommend Carpet One to everyone.

Great job & done quickly.

Great service and installation

They were very knowledgeable on their products and very efficient on the installation.

We had hardwood installed in our kitchen some years ago and weren't sure if would could find the same product to install in our dining and living rooms. Fortunately, there was the same product and we ordered it. The installers removed the carpet, padding, tack strip and staples and kept the spaces clean while working. They discovered that the kitchen floor was higher than the other two and the transition would not be even unless they raised the subfloor. We were contacted by the store with a price for that, which was very fair, and the subfloor was brought out that day and installation started. The actual flooring was seamlessly transitioned from the kitchen. The installers were prompt, courteous, detailed and neat. They left the workspace cleaned up after each day. The attention to precise installation was wonderful. Kevin is a craftsman! The final product is beautiful and we are beyond delighted with the outcome. I would never shop at any other flooring store but Carpet One.

The staff, the product, the installation and the way the flooring looks in the home is excellent. We had new flooring installed in part of the home due to damage. After we have seen how great the new flooring looks and how nice the installation went, we are now considering finishing the rest of the home. Very impressed with Carpet One Floor & Home!!!

Arrived on time, was very easy to work with, great communication, did a great job of installation. Before he left, he made sure everything was just as he found it.
Very enjoyable experience. Highly recommend!!!!!

Great to work with. Excellent job.

I had wood floors put in three bedrooms. The floors are beautiful. The workmen who installed my floors were professional and courteous. The trim work they did was outstanding.
My only complaint was I was promised a bottle of floor cleaner and I had to contact them more than once to receive it.

First off, let me say this is the first review I have ever written. I first purchased from Carpet One Floor and Home several years ago for a small carpet and installation job. I was so pleased at the time that I told anyone that would listen about how professional EVERYTHING was. I recently had the need for a bigger job and once again was astounded from the beginning to completion. The Hayden and Bennett families are so easy to work with and truly work as a team. The installation crew was so efficient, friendly and knowledgeable. Take my word….Experience it for yourself!!!! You will not be disappointed.

Richard, Larry, Kevin and Tony were easy to work with. A couple of changes needed to be made and they stopped and ask before they went forward in the process, Quality of work was excellent.

great customer service – very knowledgeable of all products and good understanding of customer needs; matched great products for our home and needs.

Ettagene and Mark Hayden, as well as their staff, are first class professionals. Never did we find them anything but helpful and sincere in their efforts to provide us a top quality job. We never felt pressured in making our decisions, and they understood our desire to create an attractive, inviting, and comfortable home. They chose subcontractors who worked hard to achieve our satisfaction in laying the vinyl plank and installing the kitchen backsplash. Ettagene and Mark came to our home twice for measurements and made conscientious suggestions about color and design. We found both very personable and ever-so-easy to get along with whether in their store or elsewhere. A great and much appreciated business!

The flooring is great, cleans easily. The installers were courteous, professional. The only complaint was they ran short on flooring & trim. Therefore, they had to make an extra trip. Carpet One should have sent extra & installers could have taken any extra back to the store.

Love my new hardwood floor! The installers were so professional and friendly! Thanks so much Carpet One!