I went up to this bravo 24 restaurant and instead getting greeted I received a ton of attitude.
Its 10pm and the restaurant was half empty. I was told I cant get a table without reservation. Earlier one of the hostess of the hotel told me that I can go up to bravo and get a table without reservation.
The manager of bravo restaurant told me that if I want a table without a reservation I should call one of the guest who needs to arrive to see if they want to give me their reservation.
I was speechless….. never in my life I heard this from a manager of a 5 star restaurant. The managers name who told me this was Laura.
When I told the hotel manager on duty what Laura told me he was shocked.
I went upstairs 2 min ago to see if the restaurant is full and it was half empty.
I hope this review will be helpful to the hotel managers and hopefully Laura gets replaced.
I am the guest at room 1814.