Adrienne
1 month ago
DO NOT BUY THIS COVER, IT IS WORTHLESS.
I was sold this policy on the understanding that it covered fabric cleaning and/or repair in the event of an accident. The sales person at Freedom Furniture described it as "like an insurance policy for your couch". After 18 months, my new kitten had an accident on the couch soiling three cushions. I immediately made a claim complete with photos and full documentation. My claim was approved for the cleaning of one cushion only. When I enquired I was told that as part of the terms and conditions, only one cushion is covered in the event of a claim. This is not the cover I thought I was buying. I would never have agreed to paying $200 for such a worthless policy. The cat had a single accident that resulted in damage to three cushions and I am told that only one cushion will be cleaned. Imagine if you were sold a car insurance policy where the terms and conditions stated that in the event of an accident only one panel will be repaired. THIS COVER IS A SCAM. DON'T WASTE YOUR MONEY!
I was sold this policy on the understanding that it covered fabric cleaning and/or repair in the event of an accident. The sales person at Freedom Furniture described it as "like an insurance policy for your couch". After 18 months, my new kitten had an accident on the couch soiling three cushions. I immediately made a claim complete with photos and full documentation. My claim was approved for the cleaning of one cushion only. When I enquired I was told that as part of the terms and conditions, only one cushion is covered in the event of a claim. This is not the cover I thought I was buying. I would never have agreed to paying $200 for such a worthless policy. The cat had a single accident that resulted in damage to three cushions and I am told that only one cushion will be cleaned. Imagine if you were sold a car insurance policy where the terms and conditions stated that in the event of an accident only one panel will be repaired. THIS COVER IS A SCAM. DON'T WASTE YOUR MONEY!