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On May 23, 2019 I created an account with CardFlip and was offered a cash payout of $515.15 for an LL Bean gift card valued at $641.22. I accepted their offer on the spot. A week passed and I hadn't received payment – then two weeks passed…
I reached out to CardFlip via email (as I've never been able to actually speak with anyone via their phone number which simply plays a recording and then disconnects), and I was informed by an employee named Samantha that I needed to be patient. She assured me that I would receive the payment, but because I was a "first-time seller" it would take 3-5 business days for them to verify my bank account information.
I continued to wait patiently, but there was still no transfer of the $515.15 to my bank account.
I reached out again on June 26, 2019 via email to their support team. I asked why I hadn't been paid, despite the fact that when I logged into my CardFlip account the status of my order now said "paid." I received a reply on that same day that said "due to the high value of your card we must wait for it to sell before you receive payment." I replied back, "Ok, that makes sense."
Fast forward to today, March 2, 2020 and I still haven't received any payment from Cardflip.
I called LL Bean this afternoon, and they informed me that the gift card was cashed in November of 2019 and it currently has a zero balance! Apparently Cardflip did sell my gift card, but they never paid me a dime of the $515.15 I was promised.
Everything I'm posting in this report is truthful. I can only hope that a representative from CardFlip will reach out to me and make things right. If that does indeed transpire I will update this posting and change my rating from one star.
3/5/2020 UPDATE: Over the past couple of days I have exchanged a number of emails with Barry at CardFlip. Per Barry, they had some staffing issues last year (and a fair bit of incompetence) which led to a lot of problems. He told me they recently hired a number of new people, brought in a new manager, and now they're working on rectifying all of the issues brought on by the former management team. Yes this sounds like an excuse, but he has been fairly forthcoming and I do find him to be credible.
He's currently working on getting me paid the money I'm legitimately owed. I will post more information as the situation develops.
3/9/2020 UPDATE: Barry phoned me on Friday, March 6th, to re-confirm my bank account details and once again apologize for how this situation was mishandled. He assured me that my payment would be there by Monday, i.e., the next business day. True to his word, I can indeed confirm that the entire amount owed to me was transferred into my bank account this morning.
Given how Barry handled my situation I am changing my initial one star rating to four stars. Within one week of sending him the initial email with the details of my complaint he 1) acknowledged that everything I said was truthful, 2) apologized for what had happened, and most importantly, 3) he followed through and quickly got me paid. Based on my experience he is doing everything he can to right any wrongs and restore consumer confidence in the company.
So for those of you out there alleging to have been "ripped off" by this company, rather than writing disparaging comments I urge you to be proactive and contact Barry.
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UPDATE: Take note that there was a reply from Barry that "all my claims were false"! HIS claim is totally FALSE because I called when the 2nd of my gift card purchases began to be used up in small increments. I suspected, at that time, that they might be "testing" that card in my account to determine if I would be paying attention. Maybe hoping I was dead and they could redeem the card back to themselves? Who really knows? Well, I WAS paying attention and used that card up before it could be depleted by them or anyone else. Before I had done that, though, I called them about losing nearly a dollar on that card when I had not even begun to use it for myself yet. What did they say? I quote…"because your card is beyond our 45-day warranty period, we cannot do anything for you"! I've purchased a number of different merchant cards from them and lost some or ALL of the value of most of them! Most recently, the remaining balance of an AMC card was suddenly depleted from that card I'd bought from CardFlip…meaning that, in all actuality, I ended up PAYING CardFlip to sell that card to me! I am NOT the least bit happy with this "business"…let alone a number of other of these scamming "discount gift card" organizations!!!
If these re-sellers, like CardFlip, are not depleting the values of the cards they sell, then the previous owner(s) (the original sellers of the cards TO the "discount" re-sellers) are retaining the numbers and using the cards up AFTER they have sold them off AND after they know the warranty periods have expired! OR…perhaps some of the employees are getting into the accounts of the buyers of the gift cards? Regardless of WHO is using up YOUR gift cards, the re-sellers are making sure to cover their asses against any potential losses with their very limited "warranty period", but they are NOT doing anything to ensure YOU get the full value out of the cards you buy from them!
Bottom line? The card re-sellers of this industry KNOW this happens, but once they've sold the card(s) to YOU…they don't CARE that you may be ripped off by their "clients". They're covered by their "warranty period", but there is NOTHING to cover you for your loses to this industry!
Until this gift card resell industry works toward a "fix" to keep previous owners (the sellers) of these cards from using the cards up AFTER they've sold them off…then WE, as buyers, will continue to get ripped off!!!
What's the BEST way to keep from being ripped off??? STOP buying these "discount" gift cards OR don't buy them unless you plan to use them up IMMEDIATELY upon purchase. Always check the balance when you get the card AND just before using it, then use it up as quickly as possible! For me? I'll NEVER buy from another "discount gift card" re-seller…it's NOT worth the gamble to me! It's a "crap shoot", at best!
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I sent a query to Cardflip. They simply dictated their 45 day guarantee that is listed in their FAQs section.
Needless to say, they will not get any more business from me or anyone who asks me about my experience.
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I had few Walmart gift cards which I sold to this company, as I was promised after verification my account and bank I will receive ACH transfer in 24-72 hours. And guess what-no transfer already 9th week! After writing e-mail with request, surprisingly responded, that they changing they banks and needed my address. But since then, after I provided my address-they stopped responding to my e-mails!
Moreover, since I live in San Diego, Ca and I decided to stop by the office address, what they claim is on Pacific Heights Blvd. And guess once again! No office is here!!!
So, STAY CLEAR FROM CARDFLIP!!!
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Shortly after I posted this review I was contacted via e-mail by a Cardflip representative. A refund was issued to my credit card within a few days. It's unfortunate that it took a bad review to get a response.
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Please no one should buy or sell on that website , they鈥檙e not trustworthy. If you need proof of the email I received from them you can pm me .
Annoying company ?
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After Barry responded to this review I gave them the info they wanted and still no money. Everyday I'm told the accounting department will send it out and it never happens. I'm filing charges tomorrow and writing Homedepot(who my gift card was for),and letting them know my card number and that it is stolen property since I was never paid.
I wish I could give them 0 stars. They bought my $400 home Depot gift card, the card has a zero balance now and on my account page it said they started the payment into my bank account. That was in September. It's now past the mid of October and nothing. I emailed them and was told twice that their new bank wants more info from me. I said I didn't trust them and wasn't going to give them anything else that wasnt agreed to orginally. Now they won't respond to my emails at all. I will be looking into filing charges for theft with this company.
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I responded on the request for info from 10/17 on 10/18/2019, but no further response has been received from this manager who wished to help.
I still have no satisfaction and a piece of paper that is worth nothing. Since I bought this card for a vacation, it has since passed and the card is of no value to me. I simply want my purchase back; but the manager has not responded. This company is making it impossible to actually speak with a person.
Since this has occurred, the company has returned the amount of my original purchase. I lost out on the $30.00 extra value, but the original amount has been returned.
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Their website states that I have been paid but I have received zero payment and complain weekly that I have not received payment.
They have taken my money with ever sending payment.
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