Stephen
3 months ago
Proper good old fashioned customer service at the highest level.
After buying a one year old caravan privately, then developing a crack to the heki skylight frame which was letting water in, we were in a bit of a pickle.
We had a van, which was under manufacturers warranty, we had paid the transfer fee, and maintained the servicing schedule, but no local dealerships were willing to submit a warranty claim "because we didn't buy the van from them".
After speaking to Margaret at "The Caravan Clinic", all our prayers were answered. Fair enough, we had to take the van from Doncaster to Gateshead for them to assess the damage, then submit a warranty claim. Then again for the repair to be carried out once the parts were delivered, but it was worth it.
We had total confidence the job would be carried out to a very high standard, and it was.
Although they don't open at weekends, the offer was made to open the gates on Saturday for me to collect so i didn't need a day off work.
I'm so impressed, i'm considering taking it there for the annual service, albeit we'll tie it up with a week on a camp site locally.
Many thanks "The Caravan Clinic", i'm sure we'll see you again.
After buying a one year old caravan privately, then developing a crack to the heki skylight frame which was letting water in, we were in a bit of a pickle.
We had a van, which was under manufacturers warranty, we had paid the transfer fee, and maintained the servicing schedule, but no local dealerships were willing to submit a warranty claim "because we didn't buy the van from them".
After speaking to Margaret at "The Caravan Clinic", all our prayers were answered. Fair enough, we had to take the van from Doncaster to Gateshead for them to assess the damage, then submit a warranty claim. Then again for the repair to be carried out once the parts were delivered, but it was worth it.
We had total confidence the job would be carried out to a very high standard, and it was.
Although they don't open at weekends, the offer was made to open the gates on Saturday for me to collect so i didn't need a day off work.
I'm so impressed, i'm considering taking it there for the annual service, albeit we'll tie it up with a week on a camp site locally.
Many thanks "The Caravan Clinic", i'm sure we'll see you again.