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However, the purchase excitement from 26/may soon became disappointment as the shipment travelled to multi-destinations, arrives at my country, claimed that package was undelivered and now 8/july is enroute to sender. When communicated to Joaquina from Capitola, her scripted FAQ answers were emotionless and did nothing on her end to communicate with the courier company.
Our address given was for a commercial office with contact numbers in case the delivery crew needs to contact the receipient. However, we believe that the courier company had not perform any due diligence to actually perform the delivery and even bothered to call at all. This we can say that the company here were extremely dishonest.
On Capitola's end, they did not bother to verified with us or the courier company about the delivery address or contact and simply told us to collect from our nearest post office. We did what Joaquina said and the Post office told us that we need a Formal Collection Note so that they know that we are authorised for the pick up. Which we were not given any at all.
After being toyed by Joaquina and feelng extremely frustrated, we wrote in for a refund. The Artifical intelligent Joaquina responded.
"We're so sorry for this situatiomn
Unfortunately, we can't proceed to refund because the package has been sent
In this case as we told you, you should return us the package to our facilities after make the purchase with the code we will create to you"
We died after we saw "RETURN US THE PACKAGE" which we never had the luxury to receive the goods to begin with.
Dishonest courier with poor attitude at work spells the fall of a start up.
Follow up to the saga in Dec2019, we still havent gotten the goods nor the refund. but we exchanged an email asking us to remove the post on trust pilot with some bribe. which we obviously refuse
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Thursday, 5 September, 2019 10:12 PM
To: [email protected]____
Subject: CAP22322
Hello Jonas,
How are you? I'm Carlota from Capitola, nice to meet you.
I have been checking your trust pilot opinion, and I'm so sorry for the inconvenience caused, we are going to ship again the product + a gift in exchange. Would you be able of removing the comment then?
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I would surely recommend it
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I've just received my new watch and I'm so impressed. It's stainless steel, so it is almost weightless but also strong. I would definetely recommend these watches to anyone.
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I love it
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Thank you. ?
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Would recommend their petite range for anyone with small wrist/teenagers etc.
Use code: TWONG to get 15% off on any watch!
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