Canon Printer Helpline

JUST bought a Canon PIXMAR TS202 printer, not expecting all too much for the price BUT I did NOT expect it to NOT come with a *necessary* USB cable to connect it to the computer! There's NO indication parts list on the box so you've NO idea what's inside (other than the printer). I was quite excited to find this printer just 25 minutes ago. It's the first printer I've purchased in many years & have done-so because it's truly needed at the moment. Got it home, carefully opened the box, removed the parts, followed the "Set-Up" instructions with care & yes, I questioned the absence of the USB cable but in these "Bluetooth/WiFi" days, gave benefit of the doubt. Went through the entire set-up procedure until… FULL STOP! It requires a USB connection to the computer. So, I went on-line, found the telephone number for "support" and as I was on hold, I went on-line and THERE I found a "What's In The Box". Nope. No USB connector for the computer! I held, waiting for "Customer Support" to ask what specific cable I now need to buy, in addition to having bought the printer… & got DISCONNECTED after holding for the better part of an hour. So now my options are: SEARCH the Internet for the cable needed or travel another 80 miles (round-trip) to return an other-wise useless printer. I couldn't be more disgusted if I tried. I haven't really trusted Canon in many years, for any-thing from cameras to computers. Their quality has, in my opinion, plummeted incredibly. But THIS incident has put the final kabash on my EVER paying for ANY "Canon" product &, in addition to the past experiences with their photography equipment (none "good" especially where "Customer Support/Service" is concerned), I'll be making every effort to pass along my personal experiences, "warning", as I'm doing here, any & all potential buyers of their products that, should they invest their money, they best be prepared to be sorely disappointed… from product quality to the proven fact that with Canon, it isn't "Buyer Beware", it's "Give Us Your Money, Shut Up, Go Way & Goodbye". For lack of a better term, suitable for print here, let me just use "filth", for the entire experience.

I have been struggling with this printer and its terrible relationship with my Mac since the day I bought it. I have to use systems preference to scan. I have been told it will work with a USB and it won't. AirPrint doesn't connect. Well not on my frequency I am told only on 5ghz. I have been all day trying to obtain some help my computer can't connect and the lines to Canon are so bad they disconnected several times.

I spent ages on the phone with a nice lady who didn't disconnect as she was working from home and she said if it connects with a USB it will work. A somewhat ambiguous comment. I finally managed to connect the USB port but still now work. They should either give the facts on this printer or take it back and refund it.
if your out there Canon ref 1-87725373958. I've just bought an Epson .

Terrific support for setting up a new printer! Technician took time to be sure I had wireless printing correctly set up. Well done!

Very unresponsive company. Been having issues with printer for over 24 hrs, can't get through on phone number and can't leave message on the inbox for someone to call back as they are all full. Sent 2 emails with no response and the 'Live chat' function has disappeared
Looks as if 'if it's breaks, just replace it' as this would be more cost effective than losing time trying to contact canon