Candlewood Hotel Company

There was bloody scabs and blood on the sheets. I checked in Candlewood Suites in O鈥橣allon, IL on 12/19/2019 around 1:30 am. My wife and I were tired after driving all day so we just went straight to bed. Around seven hours later at 8:00 am we woke up. At that time, we saw bloody scabs and blood on our sheets. It was not our blood neither one of us had any cuts. The room was not cleaned since the people before me were there. Everything was filthy dirty. I didn鈥檛 see the room earlier since I went right to bed. I don鈥檛 know if the persons blood had AID鈥檚, Coronavirus, hepatitis, Tuberculosis, Malaria or a Plague. I have pictures that should be attached to this statement to show the condition of the room. I didn鈥檛 stay at the discount hotel across the street since I wanted to stay in a clean hotel. I couldn鈥檛 have been more wrong about Candlewood Suites being clean. I asked the manager to help me find out who the people were who rented my room last so I could call them and ask them health questions. I ask if she could just have them call me so she didn鈥檛 have to give me their phone number, she said NO. I asked for the main number for the IHG Executive Office to get in touch with somebody that would pay for my wife and I to get tested, she said NO. I asked for my money back for the seven hours I spent in the hotel, she said NO. She told me I needed to ask for a refund the same day that I checked in, not the next day. I kept telling her I checked in earlier that morning so this is the same day, she said NO. I turned on my phone video and she ran to get out of the room, ranting out of breath that I can鈥檛 take a video of her. She was hysterical after that. A young desk clerk just sat there smiling at her wicked drugged boss. I have now paid over $300 on blood test and my doctor wants me to take more including the Coronavirus Test since the first known case was November 17, 2019 my wife and I need to get tested. but I can鈥檛 afford them. Don鈥檛 stay here they don鈥檛 clean their rooms and they don鈥檛 care what happens. I want all my money back from Candlewood Suites will not reply to any of my communications. I would like to take more blood tests before it鈥檚 too late.

Nice hotel room with most stuff avaliable. Very friendly and helpful personnel. Our problem was solved within 5 minutes. Excellent location very close to subway to Manhattan and walk along the river. I stayed at Candlewood Suites New Jersey.

Crowne Plaza Hotel Docklands London.
The Swimmingpool is only open for children from 15:00- 18:30 This is VERY inconvinent.
Keycards for the door dosent work Much of Our vacation time was lost on This problem.
The Window couldent be closed so we sleept in 10c cold.
The Room door jumpes off the hindges When opend

We visited InterContinental Berlin in the beginning of december 2018. When we checked out the hotel never payed back our money deposit on 50 Euros. That is called stealing!
We wrote the hotel several times – never got the money back!!!
Don't go there!!!!!

Booked two rooms at Crowne Plaza King's Cross online. On day of check-in I decided to check the online booking, just in case, and discovered my booking had been amended by the hotel, without my knowing, putting two complete strangers in the same bed! I tried to correct the error, phoning the hotel over and over, but getting nowhere. Eventually phoned head office but kept getting cut-off after 10 minute waits. Spent almost two hours trying to get a simple booking corrected, for a mistake I did not make. Thankfully my guests were very happy with the hotel but because of all of the hassle I went through I would not book with the hotel again.

This is a superb Intercontintental hotel.
It is well located in the renowned Ballsbridge area in Dublin. The hotel is well connected by bus, trams and roads allowing easy connection to Dublin city. The location is surrounded by nice views.
The hotel has a great restaurant, health gym, swimming pool and parking facilities. Breakfast options are excellent. The staff are friendly & welcoming and do their very best to help you enjoy your stay.
The Executive rooms are really great and comfortable especially the super king size bed !
If you are visiting Dublin I would highly recommend this hotel.
Thank you for a very memorable stay in Dublin. Top marks !

Spoke to Vijay at the InterContinental London (The O2), regarding my booking for three deluxe rooms (taking the kids to see Ariana Grande and then spending the night). Wonderful customer service, answered all my questions in detail, referred me to his colleagues when required and offered direct follow-up if I needed to – nothing was too much trouble. Now that's customer CARE! (Some companies, once they get your money it's game over for you). Thankfully, this is NOT the case here.

I really don't know where to start here but I'll give it a go. If you want a home away from home, 10 star service, amazing food plus much more then stay at the Intercontinental in Mauritius! I went with family last year then went back with my partner 6 months later because we loved it. Highly recommended the presidential suite, it is the best room in the hotel. It's very clean, the grounds are beautfiul and the whole experiwnce was made very special. The staff are amazing and treat you like royalty. The beach is not the best bit I will be going back again next year as it was truly unbelievable. Highly recommended!!!!!!!!

I stayed at this hotel the night before a flight. As most will know, when you stay in a hotel like this, you pretty much wake up, shower and go! I went to have a shower, grabbed the towel and as i went to use it, noticed the most disgusting stains! Not having another towel i had to use a hand towel.

One further inspection, not only was the towel stained, but also had a terrible smell to it. Not bad for a 4 star hotel hey? This may seem petty, but a 4 star hotel should be able to provide 1 good towel!

I had to literally run from the hotel to a taxi, which left me no time to complain, but wanted to do it when i returned. I sent a tweet this morning and result, they replied with the following – Sorry to hear that. We鈥檇 like to help. Pls email contact, res info & room # w/ handle name to (email address) @CrownePlaza

I emailed all the details over, thinking "what a speedy reply" They then replied to my email with a generic email saying sorry and they passed my details on. I asked how this helps me? they replied to say they have it on file. On file? I replied again to say HOW DOES THIS HELP ME?????

In summary, when you complain via social media, they do all they can to make it look like they will help, you provide them with all details and add it to a file! So when they say "we'd like to help" they actually mean waste more of your time!

Hotel was very good. Pricing was reasonable or a little better than good actually, we got ourselves a good price. I would recommend them for a nice stay. My wife and I enjoyed ourselves.

I have stayed at Intercontinental Warsaw for 3 days during a business trip

Overall very nice hotel.

Friendly staff, good breakfast incl. live harpe music :-), good rooms and facilities, very nice big gym and swimming pool, fair prices, Centrally located. I can only recommend this hotel.