Canadian POS

i dont know yet new customer

Issue was resolved but took a long time…..agents were very helpful and knowledgeable.

Kind of OK, but some confusion over Amex rates, printer availability – not yet delivered.

I am very satisfied with the service I got. It was quick and to the point.
/thank you Khadija

it was all very friendly when signing the paperwork but the response to my queried have become less and less. Now that all the paperwork has been done I guess like all companies I'm not so important to you anymore and my queries are my own problem.
Getting through to the agent was a breeze though, which is a rare treat but still my queries have not been met and I have not settled my account which I know I have to do daily otherwise I will get charged more for it. How sad! When will someone call me back to tell me how to settle my account. I can find no info on the website. Waiting for tech to get back to me.
PS. the tech did get back to me immediately after I left this review. It was a great response and they helped me out with all the queries I had.
Thanks,

Customer service was quick and efficient and the app is fantastic

The set up was satisfactory. We haven't used your services enough during this pandemic period to give you an honest opinion!

Sales and information's were very poor. Not explained accurate terms and conditions,and about hidden charges.

One, out of the four terminals we received did not work. It was replaced overnight. Excellent! I have not yet sorted out exactly how I am dealing with the gift certificates. Some aspects of the terminals are better, some aspects are not as good. The fact that we now have two different types of terminals and the software is not common for both types of terminals is a little bit problematic. They do not work the same and gift cards do not work on both types of terminals. It was not good to not have this fully understood upfront. CanPOS is working with me and showing strong interest in facilitating a smooth transition on gift cards.

Having difficulty contacting anyone and when I do they are not following through on commitments that they make.
I hope things will improve when this health emergency is over.

Awesome experience everytime. These guys got it figured out!

I was very satisfied with the level of assistance provided by Andrene. She walked me through all the steps needed to connect the POS machine and
answered all my questions regarding on line merchant connections. She was very pleasant and product knowledgeable.
Thank you!
Sir Isaac Brock B&B Luxury Suites

Extremely happy with the level of service I received to set up my new account with Canadian POS. From sales to training, very well done.

very helpful to try on getting issues done

Well I can say that my experience has been bad. I put through two transactions and have yet to receive my money. I was told that the wrong bank account number was entered and my money was sent to that bank account. Now I am waiting 7 to 10 days to have this rectified. I am very dissatisfied.

You are good and we are happy to do business with you.

so far so good

Modern terminals, easy to handle, timely transfers to account.

Your staff were extremely helpful and provided much support with the transition to your company and equipment. On going support is crucial and Canadian POS has been there when I need them.

Great customer service, and software is very user-friendly

Florence did a great job helping me out, and she was very prompt. Thank you

Florence helped me with my Compliance reporting and did an awesome job. I have always had a good experience with Canadian POS

Thank you to Florence @ Canadian POS for helping me with my E-Commerce cancellation request. We have been customers of Canadian POS for a few years now, and have always been treated great. I signed up for an E-commerce account only to find out I didn't need it several months later, and Florence made the cancellation process super easy!

after we went through my statement and I was shown how much I was getting charged as compared to what the cost is going to be with POS it was an easy choice

Great group of people and super helpful.
Got us up and running in no time.
Within 48 hours we are accepting credit cards and debit.
Thanks everyone at Canadian POS!