Canada One Travel

Terrible Tour Guide – Do NOT trust them to take care of you.
My 65+ year old parents went for a 3+ weeks land and sea tour of South America with Canada One Tour in March 2020. They left Canada prior to all the travel advisories for COVID 19.
We are not upset about the trip as the land tour was full of fun activities. We are upset with the lack of professionalism of the tour guide Winnie Tsang. Making the right choice, with the COVID 19 pandemic, Winnie decided not to proceed with the cruise which was included in the package. Unfortunately, she decided this on her own and DID NOT share her decision with the 15+ members of her tour group. The only reason why my parents found out is because they overheard her conversation with her daughter. As the tour guide, she abandoned the rest of the group (which consisted of 65+ seniors with little English fluency) in South America and left them to arrange their own way back home. I am thankful everyone got back home safely but NEVER will I recommend anyone to go with Canada One.

Evelyn is awesome!!

Kelly Johnson did a great job booking my Hawaii vacation. She had to use my WestJet dollars, WestJet companion flight and a travel voucher. She used all those to get me an amazing deal on my flights.

Wonderful Service. Excellent Travel Representatives.

Told my baggage fee payment and seat selection were completed I arrived at the departure kiosk to board. Found no evidence of baggage fee payment and had to stand in another line for half an hour keeping my family waiting. Ended up having to again pay for baggage and also found out seat selection was not as requested Travel agent said two aisle seats were booked, turned out to be one aisle and one middle seat. Wished I had gone online and booked everything myself!

Agnus Smith at Canada has put together an amazing trip to France for us. We are only a week into our 3 week trip but can honestly say that the hotels and river cruise have been superb to date. Having a great holiday

Mary Jane Hiebert, extremely professional, courteous and informative. Available to us for questions, ideas and listened. Highly recommend for trip planning.

Always great service

Donna Moore is absolutely amazing thank you

Good experience with the tour agent Keith Yu.He's really very helpful n friendly, patient n willing to answer all my questions n help me to solve all the situation facing. Thanks a lot, I will definitely recommend Canada one to my friends.

Excellent service! The trip planned was exactly as had hoped it would be . Any questions we had before leaving were quickly answered . Will definitely book with her again.

Great service.
Knowledge staffing.

Agnes was excellent in finding a decent price for the exact place we wanted and managed to find the dates we had hoped for as well. She booked six of us!

No fuss. Clear communication and emails with all the necessary information to back us up while on our trip. As I would expect, but competent service providers are becoming rarer which is a sad state.

I have been on several group cruises (ocean and river) with Canada One Travel. Every experience has been outstanding! The agent took care of every detail. On one occasion the tour operator offered a reduced price on the cruise and Canada One passed that savings directly on to me. I was also advised when the tour operator was offering upgrades such as concierge level service at a reduced rate. In my view, Canada One agents go above and beyond to ensure their clients receive the best value and most amazing holiday experience possible. I highly recommend Canada One Travel and look forward to my next adventure.

Very pleased with the service

Great suggestions, updates & friendly service at all times.

Our agent Brenda Hiebert is Awesome! She always goes the extra mile to help us with any questions or help with computer apps we may need ! We have been dealing with her for the last 15 years and have always had great vacations. She knows us and what we enjoy! She is always pleasant and very professional.

Professional help

I have used canada one for about 10 years and have always had excellent service and advice.

Shirley at Canada One was thorough, very helpful and carefully went through all the travel details/costs as well as all the potential (medical/other) issues which could come up for our trip. Great job!

Our agent was very informative and helpful in every way we asked, this is not the first time we have traveled through her help. Thank you

I dealt with two separate agents on separate occasions due to my schedule, but I can vouch for the professionalism, integrity, and swift work that both Kylie Salazar and Kelly Johnson do. Recently I booked a trip to California–was pleasantly surprised as I received a swanky upgrade for my ride (Thanks, Kelly!). Kylie is an avid hunter and found me an excellent flight deal for myself and my two children. She considered the flow of the trip, and layover time (what is reasonable for a family). Thanks Kylie! Top notch agents!!

I booked a trip four months in advance. Agent assured me she would send my travel package (documents) but did not. I had the wrong date on my dayplanner (various destinations were discussed). I was busy till a couple days before my understood departure date… I checked a couple days before and found out I MAY have had the wrong date. I could not communicate (to confirm) with them since it was Saturday afternoon and I missed my flight. I lost two days of an all inclusive and had to pay $800+ for another flight. I was treated very rudly by agent, President didn't even return my 8+ calls. The GM was nice though… but her hands were tied by her boss.

Our travel agent Carly, was patient and thorough when we sat down with her to find the perfect flights for our destination and return trip. We had exceptional flight times with very little layover time at each airport. She was very knowledgeable and answered all of our travel questions. Carly also found the best deal for airfare that was possible at the time. She gave us coupons and had numerous recommendations for different things related to our trip. We were very impressed and would definitely use this Travel Agency (Agent) again for future trips.