CampbellsCaravans

This company never ring back they left our caravan dirty after a service and did not do the repairs properly keep away from them

It really is a shame I never did my homework and visited this site for reviews before buying a used caravan from Campbells Caravans in Preston
Whilst the sales staff seemed friendly and full of advice, when the time came to report a myriad of faults on the van and when the service department took over it all went downhill at a rapid rate.
There were some minor issues initially which they couldn't even repair satisfactorily without leaving another problem to overcome.
When more serious issues were reported they even supposedly had one of their 'specialists' in the field of body repairs to ring me with assurances that what my service engineer [ not Campbells ] had reported was erroneous. I obviously accepted that advice but I now have proof that it was all wrong and has ended up costing me 拢300.00 to remedy.
Expect long periods of time without the use of your van as even minor repairs take an age to rectify [ but not successfully ]
Much of what the service department told me appear to be lies and so if you do buy a van from Campbells then take along a specialist with a damp meter to give it a thorough inspection

This is my personal experience and suffice to say has really put us off caravanning

Oh how I wish I had read this page before purchasing a caravan from Campbells, it seems they don't like customer service or repeat business – I shall not be purcashing here again and if I you value your sanity, time and money I would urge you to reconsider.

I submitted a warranty claim which was accepted in June 2019 – I'm still chasing the repair and Campbells are now trying to claim that it's not covered – Joke of a company.

The Directors and company owners should be ashamed, though I'm guess their ethos has been passed down to their staff and so in short they couldn't give a damn

Avoid like the plague

Writing this on behalf of my sister in North Wales who is not online Mrs c Green. Abergele. Bought new van 拢23000 last year. Snall poroblems but main was the settee cushions did not spring back when sat on due to poor quality. 21st Sept arrived at Campbells who stated two week for repairs as cushions had to be collected/repaired by 3rd party. Van left with them. 6 weeks later several calls to them and a letter sent [registered post]and they still have the van and cushions.
Excuses were we are busy. Staff shortages. 3rd party not responding. Enquiries located cushion company who stated they had not been contacted by Campbells at all until the day of my sisters call. New date for repairs is 08th November. [watch this space and do not hold your breath] Attrocious after sales service and lies after lies. Do not deal with them is possible. YOU HAVE BEEN WARNED.

Bought a Lunar Clubman ES in 2017 from Campbells Caravans & Motorhomes, Preston & collected it from their Blackburn site. Had issues with quality and returned it to Campbells for repair. The quality issues continued, such as edging strips detaching, front windows out of alignment, etc, and culminating in the large skylight's surround becoming detached.
I found the manager of Campbells Aftersales team to be unhelpful to say the least. I was expected to take the caravan back to them at my expense and, in his email, he referred to Lunar "warranties" having expired and that the handbook stated returning the caravan for repair was to be at the customer's expense.
Thankfully, the Consumer Rights Act 2015 is law (which the after-sales manager referred to as guidance in one of his emails) and over-rides warranties and handbook contents.
The manager didn't respond to my last email demanding a refund, and then later sent me an email telling me that Lunar Caravans had gone into administration the day before. This made no difference to my case, as my contract was with Campbells, the retailer, and not Lunar Caravans, the manufacturer.
So, as I had intentionally paid a deposit for the caravan by credit card, I went to the bank instead and demanded a refund from them under section 75 of the Consumer Credit Act 1974. They were very helpful and asked for evidence, which I was able to provide in full with regard to my dealings with Campbells Caravans & Motorhomes and the history since purchase of the caravan's inherent quality issues.
The bank accepted my evidence and I have just accepted a full refund of the price paid for the caravan plus a little extra towards the cost of anciliary items.
Needless to say, I was not impressed with Campbells aftersales manager, I will not be dealing with Campbells Caravans & Motorhomes in future, and I won't be buying another Lunar caravan.

Since we bought a new caravan from Campells 4 years ago we have had it serviced every year at the service centre to keep continuity for the warranty. There have been a number of warranty issues (mainly minor) such as the glued on blind latches falling off, LED strip light failing and table catch not working etc. The sort of teething things that you might expect on a new caravan. The problem is that every one of these problems took Campbells took 2 or 3 attempts to fix with months of delay. The worst problem was the vanity unit in the bathroom. The edging on the worktop started to delaminate within 6 months and was repaired about 5 time by Campbells until they eventually agreed to replace the worktop. In doing this they cracked the plastic sink and within 3 days of us going away in the caravan the edging started to peel off again. So I seriously doubt if a 'new' worktop was fitted. They have promised to investigate numerous times but never get back in contact by phone or email. I sent a polite letter outlining the issue to the MD and he could not even be bothered to respond. I am very patient with reasonable expectations but I will never go to Campbells again and I would not even give them 1 star for customer care. I am now considering taking them to the small claims court.

Aftersales is a joke. Robert Rinder wannabe running the department. He will be part of the downfall of this company. Pretty sure the service centre is on it's way out judging by the lack of interest from it's management!

Sales staff lie, PDi is a joke, and worst of all is the after sales and service department who really couldn't give a ****

I think iv just had a narrow escape here at CAMPBELS CARAVANS.
I jumped into getting a new van last week as I was working near Campbell's.
I went in told them what caravan I had
(A swift charisma 570 2011 )
They told me it was worth 拢8,500 but they would only give me 拢8,000 max !
I looked up the part ex price and it was 拢10,500 !
I thought ok my van hasn't had a service for a couple of years I'll let 拢500 go and agreed to buy a 拢28,000 Luna Aleria , gave a 拢 1,580 deposit and was looking into a bank loan for rest .
With the hand over time 3 weeks away I was looking into these caravans in Ernest and also read up on some reviews of Campbell's business dealings !
Oh!! Dear !
THIS is where it all started to go wrong !
In the review above the chap mentions that Campbell's altered their deal on seeing their part ex !
Not that there was anything visibly wrong but Campbell's claimed it was damp and nocked 拢1400 off their agreed price !
I was very shocked by this and rang Campbell's I asked would they do this to me as he hadn't looked at my caravan, and if they did anything like that with me I would walk away on handover day !
They told me I better bring it in , so I did .
When I got there they said I would have to leave it there until they could look at it a few days later ! , lol I said I wasn't happy leaving my caravan with them when I wasn't there as if it was damaged it would cause problems.
I asked them to do their damp course checks while I was there eventually they agreed ,
Two worker types came over like they were rubbing their hands together and proceeded to tell me how much damp I had and that it would affect my vallue quote !
He said it would take another 拢700 off my valuation !That would mean instead of getting the 拢8,000 we agreed on I would now only get 拢7,300 , "what a joke"when my van was originally priced at being worth 拢8,500.
That means they took 拢1200 off the part exchange vallue of my van !!!
I told them no way and got my deposit back ,
If this had been done on hand over day there would of been real problems and humiliation.
Still don't know if my van has damp or not but at least I know it is what it is and will go else where ,
If I do need to get work done I will by an independent and not just take Campbell's word for it !
The staff were nice enough and I had not issues getting my deposit back but this whole thing has been quite distasteful and slippery,
We have since bought a brand new caravan from prestons caravans, they vallued our caravan at 拢10,500 and agreed to give us the 拢8,000 we originally asked.

Went in recently to look at a new Bailey Motorhome. Decent amount of stock but the young Salesman didn鈥檛 fill me with confidence. I could see right through him

Not the place it once was. Caravan shop reasonably well stocked but the prices were expensive. I should have shopped online as a spent about 拢100 on bits and pieces including a hitch lock but have since found out I was screwed over.

Phoned twice with a warranty issue. Was told on each occasion that they would email me with confirmation of appointment and phone me to discuss the problems further. On both occasions they failed to communicate. Then I emailed them. Same result. Steer clear of this cowboy outfit

We spent just shy of 30k on a Lunar Delta TS in April 2015. On its third service at Campbells April 2018 it was discovered that the floor was de-laminating in the Kitchen area and damp was discovered in the bathroom around the toilet area. Campbells submitted a warranty claim to Lunar and we were told that it would take 16 weeks for the parts to arrive – in January of 2019 we were told that the parts had arrived and that we needed to schedule repairs to be carried out with Crossley's Coach Craft, The earliest we could get the van in for this repair is June 2019 and they require the van for 5 weeks. Meanwhile we've had the van serviced this year by an independent service engineer who has found yet more damp! Worrying to say the least. The reason we have changed to an independent service engineer is –
1, We don't feel or trust that Campbells are carrying out any service whatsoever,
2. When we collected the caravan last year our pride and joy was absolutely filthy, caked in mud and dust which had covered our van FROM HEAD TO TOE as a result of it being stored for weeks adjacent to a major construction site. The van was disgusting, albeit Campbells offered to valet it (which they did) which meant us returning a week later to collect it. The valet didn't touch the inside so we were left to clean that ourselves which took around half a day as the dust had got into everywhere.
3. Having reported a faulty grill on the cooker at the last two services (the grill blows out) we were told that it had been fixed – wrong! The grill still blows out? So in effect we haven't had a working grill from brand new?
4. We have had major problems with the motor movers, (they cut out) again we were told that this had been fixed – wrong! On collection last year we tried moving the van using the mover at Campbells service centre where when we started to turn the van smoke started billowing from the battery box, some great repair that was? Again we had to leave the van.for this to be rectified – it was discovered that the battery terminals were loose, surely these should be checked as part of the service?

Our service engineer this year had to change the gas pipes from the gas bottles as he said the wrong pipes had been fitted and gas regulations had been breached – this had never been picked up at Campbells.
Our engineer spent a full day working on his service on my van arrived at 9 am and didn't leave until 7.15pm. In his opinion he believes that the brakes had never been adjusted from new – VERY worrying!
It is nice to have an engineer who is thorough and seems to care about your caravan, because Campbells certainly don't!!

As first time buyers we found the purchase of the caravan was smooth sailing! Then everything went downhill from there! I found Campbells to be dishonest and have a lack of knowledge in the products the supply and install. We were told that our Coachman VIP 570 came with a tracker included and it was recommended by the salesman to get a solar panel installed. And also we had an iNet box fitted to the caravan which had been fitted in the incorrect place so in fact didn't work. After several emails asking if this was installed after we collected as I couldn't find any paperwork and being ignored we finally found that it didn't come with a tracker installed. After a lot of conversations Campbells offered to fit a Phantom Pro 3 tracker at cost without the labour charge whilst they were installing the iNet box in the correct location. Upon collection we found that a BP Tracker Retrieve had been fitted instead without is being informed as this is what coachman recommend and have wired in ready to install (this is a battery operated tracker and doesn't need wiring in!) Campbells still refuse to acknowledge they are wrong but at least have refunded us the cost of the tracker. Reading through other peoples reviews I think Campbells are ok if you are just buying a caravan and have no teething problems with it, but if you have teething problems they aren't interested. The customer is always wrong in Campbells case, and I feel that they have to have the last word, whether its right or wrong!!!!

We bought a Motorhome from them in 2017 for 拢32000, we were happy with the purchase and the deal we got. The sales team are fine, but after sales is terrible. We will not be using them again.

Apparently they use to have 2 service bases for their 3 dealerships, but they have closed one, but not expanded the other. So it doesn鈥檛 take a genius to realise this is going to cause issues.

Our first problem was identified just after we bought the Motorhome, the oven burner was not working properly. We returned it to the sales yard, a few days later we returned to be told there was nothing wrong and it was because the vents under the cupboard under the oven were being blocked. We took it away and it was still not working.

Next we took it to the service centre, after leaving it with them for a week or so the burner was fixed this time. We had to take 4 days off work to get the oven fixed.

We had a 12 months warranty, so we had a few minor issues which we kept with ourselves until about 3 months to the end of the warranty.

When we booked it in for the minor repairs and 1 big repair, we had to wait a month for the earliest date to bring the Motorhome in. We asked them to let us know if any of the jobs were not covered by the warranty and we would decide on what action to take. Over the next month the tracker told us every time the vehicle moved, so we thought it was getting fixed, but as it was taking a long time we contacted them for an update. They had repaired all the minor issues and they told us we would have to pay for 2 of the items. We said we were not happy with this as this was not agreed.

The big repair was the fridge door had a crack in it, next to the hinge, which was causing the door to drop. They decided to fix the easy stuff and leave the big job to the end, so after a month they said the fridge door needs to be replaced, so it took another month to get the warranty company to agree and for the door to be ordered and fitted. We kept on telling them that as well as the door the bottom catch needed to be replaced, they promised it would, but all they did was glue it back on. This fell off after a day of use.

We argued about the bill for work which we did not agree to, they knocked off some money, but it was a bad experience.

There should be a Campbells service department Survival group…
or instead of a free motormover, campbells should offer a complimentary counselling session with each caravan purchase, to help with the trauma of dealing with the service department afterwards.

All caravans need servicing and maintenance so if you are tempted to buy a caravan from Campbells please bear this in mind and seriously consider buying elsewhere.
Take into account the costs and expense of time spent dealing with a company whose motto is 'the customer is always wrong'.

I can honestly say I have never dealt with a company this bad.
A customer service department is a contradiction in terms if they don't answer calls and emails, order parts, fix things properly etc.
Excuses, wrong answers, disorganised, disinterested,… customers left frustrated, exasperated, disappointed and angry.
I would be ashamed to work for Campbells, I am ashamed I was stupid enough to fall for the promise that the service department was competent before I handed over 拢20k to the salesman.

Thank god the small claims court exists to enable customers of campbells to seek recourse after going through the charade of false promises and lies.

My experience since purchasing a new van from Campbells has been a hellish nightmare, going around in circles, excuses, lies, ducking and diving it's like dealing with a bunch of cheap con men.
NEVER AGAIN !!

I would rather pay more for the van but deal with a company who care about aftersales service in preference to dealing with this family owned company who act like they couldn't care less about customers.

Terrible Company – avoid no matter what.. purchased a brand new motor home, 6 weeks ago – still not fully working. Fridge broken, they knew about it being faulty and are not willing to fix in hurry or compensate. Been accused of all sorts by them. They are very quick to take money but after care is terrible
AVOID no matter what…..
Now ignoring my emails.
Sales people lie and then ignore you and receptionist and ben want sacking!!

Bought a brand new Lunar Cosmos in April 17 within 6 months of purchase major water ingress apparent. Waited 5 months for parts. Eventually rejected under the consumer rights act using the Financial Ombudsman. Great salesmen, lousy aftersales service. My advice would be avoid them. I would also avoid Lunar. Now a happy Swift owner, bought from a different dealership.

Very much the same treatment as the vast majority of Cambells customers. My trade in which had no damp when I dropped it off. Suddenly 10 days later is riddled with damp. Cambells funny enough wanted to reduce the price they agreed by the same amount I negotiated off the caravan I bought.

The service department, not sure you can define them as a service department. It took me over a week calling them several times a day before anyone answer the phone. They do have a answering machine that tells you to e mail them but you can't leave a message. When you e mail them you get an automated response telling you that they will respond in 5 working days.

When I picked up my caravan we went off for a few days. New gas pig tail that they had fitted was leaking filling the caravan with gas. As cambells do not offer an engineer call out I had to purchase a replacement myself.so much for the PDI. After 10 weeks I booked the caravan in to have a number of warranty jobs done. They had my caravan for over 3 weeks and did not do some of the jobs. They left my fridge door shut, resulting in the fridge being covered in mould, they returned my caravan in an awful state absolutely filthy inside.

Would I ever purchase a caravan from Cambells again ? 100% no. They are without doubt the worst company that I have ever had the misfortune to ever deal with. How they keep any dealer status is beyond me. I only wish I had read the reviews for this disgraceful excuses of a company before I decide to purchase a caravan from them. Do yourself a favour, don't even think of buying anything from them they are company using underhand tacti ts and have no customer service at all. Here's a test get the service departments telephone number and try calling them, you may drop lucky but try a few times. By the way the only reason they got rated at one star by me is trust pilot make you give at least one star to complete the review

Had the same experience re damp upon handover but cost me 1400 pounds.
New caravan had loads of faults , leak, falling out lights , not working lights , oven door not connected and fell off, heating duct not connected , shower rail falling off and after bringing the cosmos 462 home , a 4 inch crack in the shower cubicle. Over a month it took for someone to come to me to fix it after numerous emails , phone calls to Campbell's. A marker light fel off on my first trip and uts replacement fell off in September last year. I managed to find the cracked cover and it us now superglued on. At the same time, a downlight stopped working. I raised a warranty claim in September and as of today 2nd May have been completely fobbed off again so i feel it is now time to vent my anger. I would never buy or recommend Campbell's or Lunar again

We visited Campbells Motorhomes at Lostock Hall Preston last week and a new ex demo Bailey Autograph motorhome caught our eye. The salesman let us look round it at our leisure and then explained its provenance (euro 5 engine on a 2018 reg). He offered to come up with a " deal" on our Swift Escape, ( to be taken in P/Ex ). A return visit a short time later this time with the Swift, brought us a more than acceptable deal. (And much better financially than we were currently considering from another local dealer.) Not unsurprisingly, we agreed the purchase without much hesitation! We picked up the new motorhome today and the whole process was handled professionally and efficiently by everyone at the dealership. A comprehensive handover and top class customer service means I could certainly recommend Campbell's Motorhome dealers to any future customers.

Crooks. Tried to con us, selling a motorhome not as advertised

A mechanic in dirty clothes did the hand over of the new van – not a good start! Then we had other men interrupting the hand over with minor points, then finally we were told that our 6 year old trade in had 25% damp! However, when the mechanic showed me the problem, it had jumped to 50%! Very suspicious. Then his manager knocked 拢400 off our trade in price! (Strangely, this figure exactly matched the amount of money Campbells had lost out on during the negotiations!) What can you do, they have you over a barrel. It had been serviced two months earlier and the highest reading anywhere was 8% – it has left a very sour taste in our mouths and we will not use Campbells ever again.

Purchased a Lexon 560 Jan 2016. Within 4 months we reported numerous faults including interior lights not working 3 times, high level exterior lights cracked twice, the wet locker let water in, the heater emits a foul smell and to top it off we have damp. I complained to Campbells recently as its now June and the damp has not been repaired. I asked for their complaints procedure and was told "our complaints procedure is simple, you have complained and I will do my best to sort it". That was 2 weeks ago and I have heard nothing since. I have asked for a replacement van but was told "you have used it so you would have to trade it in". The van is clearly not fit for purpose as is their after sales manager. all they do is blame Lunar – my contract is with Campbells but getting them to resolve my issue is impossible.

On 27/1/2017 my wife and I placed an order with Campbells Caravans at Lostock Hall, Preston for a brand new Lunar Clubman Sb caravan to be built during March 2017 to be ready early April.

On 6th April, 2017 being the collection day I authorised payment of the outstanding balance (having paid a deposit on ordering) in the belief and on the understanding that it was payment for the purchase of a new caravan having been built in March 2017 as ordered and as per the agreed and signed contract.
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We didn't receive the caravan we had ordered – they switched caravans. Instead we were given one having been completed 12th October 2016 which had been stood in their compound since 11th November 2016 and throughout the winter. vin no. SGLSOOOLUH1036259. They didn't tell us of the switch but kept quiet about it.
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The dealership requested and took payment in the full knowledge that we were not receiving the caravan we had ordered and believed we were collecting.

It was dirty and had several faults despite being assured it had received a thorough valet and PDI.
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The gas and electric certification only had 6 months left on them.
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We sussed what they were up to and complained. We were treated disgracefully. We received no apology or compensation and their attitude was reprehensible.
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As Campbells were in breach of contract we were able to get our money refunded in full. Their cavalier attitude was such that they even breached their own terms and conditions.
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The experience has caused great distress. We are not youngsters!

We sold our old caravan having owned it for 17 years to make way for the new one and are now without a caravan.

This has been the worst retail experience in my 60+ years.

Everything I have said is well documented, truthful and accurate. Campbells are fully aware and have my complaint fully on record. I have authorised Trustpilot to notify Campbells of this review.

As Campbells are a Lunar dealer I have notified Lunar.

Unbelievably Campbells are a National Caravan Council (NCC) approved dealer.

In refusing compensation the director of Campbells said, and I quote "I stated in previous emails that your assumptions where incorrect and that I felt there where no grounds for a compensation"

My advice is to avoid Campbells Caravans.

Footnote. We have since bought a motorhome from TODD'S Motorhomes who are just around the corner. What a difference! Thank you Todd's. 🙂