Campanile

Booked this hotel in March through Amoma.com , fully paid for it there and then, 2 rooms 4 adults in total for a 2 night stay in September. On the Friday before we were due to arrive, so 1 week prior, I received an email from Amoma saying they鈥檇 gone into liquidation and to get in touch with the hotel immediately. The following day both me and my dad phoned the hotel inquiring whether our rooms were still confirmed. We spoke to a french man who confirmed, yes, everything is fine, both rooms are confirmed. So the day arrived and we set out on our 2 and a half hour journey to Cardiff. On arrival we were met by a french man at reception and we produced all our confirmation documents, to the absolute shock, both rooms were cancelled and if we wanted to re-book them, then we have to pay again at an increased price to what we originally paid. We understandably were not happy and asked to speak to the manager,however the person we was speaking to, the person that we had been arguing with for the last half hour, was in fact the manager and the same person which we had previously spoke to on the phone confirming our rooms were booked. We asked him several questions in regards to: why didn鈥檛 the hotel contact us when the rooms were cancelled? Why, when both me and my dad phoned the hotel, did you say both rooms were confirmed? ( to which we found out the one room had already been cancelled prior to us phoning up!!),to which he had very little response, In fact, the only response he had , pay again or leave!! No management skills whatsoever. The way this so called manager handled our situation was very poor indeed and an overall look into how this hotel is run should be top of the agenda for the owners. I recommend avoiding this hotel at all costs…

Not best, but they have serve well me over time.

Poor booking procedure. I couldn鈥檛 find a rate online, and was directed to call. The person I spoke to was patronising and crude! I was after three rooms room, but initially enquired about 2 rooms, 1 single and 1 double with cotbed (Leicester). He told me the rooms were all suitable for 2 as a standard but would need to gain authorisation to check if an additional cot bed could be included. I was informed of the two price options 拢42.00 cancellable and 拢35 non cancellable.
The advisor insisted I select which price option I wanted before proceeding; despite me explaining I was not able to commit until I knew a cot bed can be added. He then said I am not prepared to get authorisation unless you are prepared to book! Well I鈥檓 sorry I am not being pressured or spoken to like that. I am a customer and felt belittled by that response. If I don鈥檛 feel comfortable or fulling informed of the room
Options I cannot book.

I am currently booked in the holiday inn but I was told the prices here were a lot cheaper and closer to the venue I will be visiting, however after that conversation I will not be moving my booking. Your loss that three rooms you have lost out on, also as the rates were half the price at HI, I would have extended my stay to two night.

The person I spoke to has obviously not had any Customer service skills training, and if this hotel hires people of this nature I hate to think what my stay would be like. Poor poor service.

Our stay at Capanile at Kremlin-Bicetre in Paris was terrible.
The standard of the rooms are low – seriously calling for a paint job!
The receptionist are really bad at speaking english – really anything other than french …
But that's not the end of it, because they also charge very strangely – we were there as a group with several rooms to be paid for separately, but all of the sudden they charged several rooms to my card because I had booked the rooms for all via Hotels.com. Furthermore the withdrawals they made on my card didn't correspond with the receipts given to the room occupants at checkout.
Again this is not all, because the maid (or some hotel employee with access to our room) threw out my dentist moulded and made biting shin costing app. 鈧?00 and all the hotel does is trying to avoid responsability and paying damages …

Poor service and very tired rooms. We had to swap rooms due to a broken shower and it smelt bad (musty) You cannot walk around the bed, and all the furniture is very tired and worn. Even the front door to the rooms don't always lock properly. We had very poor service in the evening at the restaurant, and after 1hour waiting to be served, we ended up leaving and going somewhere else to eat!! We definately will not be returning, even though we will be back in the area again in the near future. Campanile you have lost our business. Hotel B&B offered better rooms and service.

In Paris I was staying at Campanile my first night, and found out the day after I had bed bugs in my bed. I am highly allergic, but no refund was given, and the receptionist didn't believe me! He didn't even want to check the room for me!

I strongly advice against staying at the Campanile close to Tour Eiffel!

Great stay in Campanile Bordeaux. Welcoming staff and tasty breakfast. Will come back for another trip !