We arrived into a house that was dirty and a we just got a cleaning lady during one morning so no professional cleaning.
The house had holes in the walls because they had removed all TVs (that were supposed to stay!) and they were painting and dirt on the wall as well. In the toilet we had some dirty towels that we ask Cameron's permission to dispose and they say yes. On the freezer we had one drawer broken when we arrived.
We took all of that the best we could. But the worst came when we had to live. they tried by all means to charge us 1000 GBP for the holes, the drawer, painting dirty and even for the towels, saying that they had disappeared (thank god we had the agreement to dispose them by email!). They even said that as we left and extra mirror in one room, they were going to charge us for removing as it was not there before (it was crazy!!!!).
In the end we ended up paying 300 for a professional cleaner after weeks of long emails because we could not fight anymore. Of course that was not right as we never had one!
On top all of that, one of us forgot to stop the direct payment for the housing and Cameron Estate Agents say that they would only return the money if we would pay an extra 50 for the inconvenience. We had then to pay it. MAD!
I still have proof of all emails if needed so please contact me!