Calligaris

I recently acquired many pieces for my new home at Calligaris King of Prussia. Since we were spending so much with this one store I started doing online review research and saw a number of these negative posts while also seeing dozens of positive ones. I wasn't sure what to believe so I interviewed the owner the KoP location; A.J. Groves. He was happy to review the circumstances behind the total of 3 negative or 1 star reviews and shared the timeline for the many positive reviews.

My findings; the 3 negative reviews – two of the three were from the actions of the prior owner Peter Chong of the KoP store. AJ shared he tried to remedy both even though he was not involved just because it wa the right thing to do. On one of them – it was a delayed order that Calligaris Italy did not process or produce as expected and nobody at any store level could help. The second was an installation error for a wood top table and AJ personal learned the right way to align the table and visited the home and aligned the table properly and well within specifications. That reviewer revised their comments but still left a 1 star review because her top received minor damage after a party which clearly showed fork marks in the top. The third one was one that He shared was the toughest and earned. Good intention gone really bad. The store had made over 12 calls to the client advising the chairs were in and there was no answer. The representative did not do a good job of trying other methods including mailing a letter. At the same time the customer was canceling the order with their credit card company, AJ visited the home and tried to speak to the couples. He explained that they were trying to get them the chairs but the furniture was custom ordered for that client and the sales agreement the client singed and agreed to includes the ability to to cancel but also has to include a 50% restocking fee because they can't do anything with custom orders except open the boxes and sell it form their floor which they are not encouraged to do. Any client buying a floor model will expect a steep discount which is why they have to include a 50% restocking fee which was reviewed at the time of sale and signed for. At the end, Calligaris KoP did not charge the the 50% restocking fee because they felt bad for the outcome and never wanted to charge anyone that fee. It may also be worth noting that AJ couldn't speak directly to his customer and instead was relatgated to others that spoke English better than the true customer. All of whom were not involved in the original sale process. He invited if anyone including the ones that left the negative reviews wants to talk about it and if there could have been a better way to handle it – call him at 610-312-0199. AJ Groves and my dealings with his team were great and the other comments don't seem fair.

Fast forward, our order was delayed as well. Each time we asked for an ETA, AJ or his team gave us answers to the status of our order. The delivery team delivered the furniture last week and we couldn't be happier. Problems happen but we were really glad we had someone like AJ who worked tirelessly to communicate and share transparently what was going on.

I want to speak to all potential customers who are thinking about purchasing furniture from Calligaris Westcher Store.
Let me tell you my story so that you can think twice about where you will purchase your furniture from.
Originally I have purchased Lounge sofa from Calligaris Westchester store in Sep.2016 and it was a custom sofa made in Italy or was it really??? That is questionable. I could not get my sofa delivered to me and I started following up every other day. It took 6 months.
After 6 moths or so I noticed sofa was defective and if anyone is interested in details, just contact me and I will tell you all the detail.
The defect was "fixed" by the repairman but the fix did not last very long. So I was again chasing Calligaris Westchester to remediate this and was having trouble reaching someone and i was told the promises that never actually happened. It was a painful, painful ordeal and after few months finally i received a Store Credit. It was now 2019. But what am i going to do with Store Credit, right? So went to Calligaris Westchester and please also dont do business with William Lee, he is now the store owner. He can sound polite and promising and he is the worse in terms of managing and following up and everything in terms of Customer Experience.
To continue I had no choice due to the over priced furniture that is not even made in ITALY but in SERBIA or CROATIA and had to basically place an order for the same sofa but brand new one. It was Oct.2019
Now fast forward to May 29, 2020 William Lee the owner of Calligaris Westchester store does not know where my sofa is. AND he did not have the decency to pick up my 1,000 calls i placed. He screened my phone calls and ignored my please for trying to understand ETA and just find out what is going on. NOT ONE Person has called me back and kind of let me know where my order is.
And when I called from a different phone number William Lee answered and said: "your sofa is in NC warehouse and we will deliver beginning of January" PEOPLE it is MAY 2020 and he never called me since and he is not answering his phone !!!! This is not a normal, professional way of doing business and I want EVERYONE PLEASE, PLEASE, PLEASE DO NOT SHOP @ Calligaris Wetchester store. I know that they are moving to White Plains mall so PLEASE STAY AWAY FROM CALLIGARIS furniture.
It is not Italian Furniture, it is not made in Italy. It is made in Croatia and their deliveries dissapear and you are on the hook for thousands and thousands of dollars.

They do not deserve a star. They deserve to be bankrupt or in jail because they are crooks

Viktor in Lakeside was very helpful and patient. We are very very happy with our purchase.

This is my worst experience with furniture stores ever!!!! A man called David who is responsible for the New York City area delivery is a liar! I bought a dining table in August this year and it was delivered in September. When it arrived, there鈥檚 something wrong with the extendible frame. The delivery man told me they would order a new frame for me, and this situation had happened before. I called David he said they would need to pick the whole dining table and then deliver it back with the new frame because they needed to make sure everything worked correctly. I said ok. And in October, they came to pick up the table, the delivery men were so rude, their faces were like I owned them million of bucks, and they refused to pick up the whole table because it鈥檚 heavy…what a joke..they called David and David allowed them to only pick up the legs and frame. So what鈥檚 the point for you guys coming here and pick up the old one? And then, they delivers the 鈥渘ew frames鈥?back four days later. After they finished the installation, the guys seemed confused because the extendible system became even worse. And the guys who came to deliver the 鈥渘ew鈥?one told me the frame was still the old one?! What the hell is going on with this company?? So they recorded a video and told me they would order a real new one, and told me next time if they called me to say they need to pick the old frame first, just say no. Ok fine. I gave Calligaris another chance. One month later, yes, one more month later. David told me the new frame arrived. On the delivery day, two guys came to fix it with nothing, without a new frame, they said they were trained how to fix it so don鈥檛 need the new frame…it cost the company one month for the training, are you kidding me? David wrote in his email saying that the new frame had arrived??was he lying?? He mentioned nothing about training??and then they 鈥渇ixed鈥?it and refused to show how the table worked because they said there鈥檚 not enough space to show me the extendible system. They said everything was fine. I trusted them and let them leave, after they leave, I let my boyfriend try whether the extendible frame worked correctly. The table top stuck with each other and cannot move right. Are u kidding me? I called David really mad and told him I wanna return the whole thing. David said drivers were coming back to help me. Then, guess what, after one hour, I guess they went back to pick up the frame, they brought back a new frame to me for the installation. What a joke Calligaris. I bought the table for more than 4000 dollars, and you even don鈥檛 wanna exchange the bad frame with a new one?

We unfortunately had a really terrible experience buying from Calligaris, and I would avoid doing it ever again. We ordered six chairs for the dining room from the outlet store in Tiare. When they arrived we put them in the car and took them home without checking them. At home, we opened one immediately to try it and saw when we removed the plastic that it was ripped on the seat. We checked the next one…also ripped. Same for the third, fourth, fifth, sixth. Every single chair ripped at least a little bit, and we had just spent 800 euros on them.

We took photos and notified the store immediately (only a couple of hours from when we picked them up). They assured us that we could bring the chairs back to have them replaced. However, a few days later they wrote again saying that they could not exchange them any longer – their reason being that Calligaris headquarters said that the rips on the chairs could only have been made with a knife, and therefore it must have been us that did it. All they could offer us is a discount if we want to buy more chairs. As if we would want more chairs from the place that gave us six defective ones?

The man at the outlet was helpful and tried to help us dispute this with them but after several months we do not have a solution, so my only option is to advise others here to avoid purchasing from here. It is a shame as Calligaris is a local Friuli business and normally we would like to support that, but it is really appalling to me that a company would treat its customers like this.

—–

Purtroppo abbiamo avuto un'esperienza davvero terribile nell'acquistare da Calligaris e eviterei di farlo mai pi霉. Abbiamo ordinato sei sedie per la sala da pranzo dal negozio outlet di Tiare. Quando sono arrivati 鈥嬧€媗i abbiamo messi in macchina e li abbiamo portati a casa senza controllarli. A casa, ne abbiamo aperto uno immediatamente per provarlo e abbiamo visto quando abbiamo rimosso la plastica che 猫 stata strappata sul sedile. Abbiamo controllato il prossimo … anche strappato. Lo stesso vale per il terzo, quarto, quinto, sesto. Ogni singola sedia si strappava almeno un po ', e su di noi avevamo appena speso 800 euro.

Abbiamo scattato delle foto e avvisato immediatamente il negozio (solo un paio d'ore da quando le abbiamo raccolte). Ci hanno assicurato che avremmo potuto riportare indietro le sedie per farle sostituire. Tuttavia, pochi giorni dopo hanno scritto di nuovo dicendo che non potevano pi霉 scambiarli – la loro ragione era che il quartier generale di Calligaris ha detto che gli strappi sulle sedie potevano essere fatti solo con un coltello, e quindi dovevamo essere noi a farlo esso. Tutto quello che potrebbero offrirci 猫 uno sconto se vogliamo comprare pi霉 sedie. Come se volessimo pi霉 sedie dal posto che ci ha regalato sei difettose?

L'uomo del punto vendita 猫 stato utile e ha cercato di aiutarci a contestare questo con loro, ma dopo diversi mesi non abbiamo una soluzione, quindi la mia unica opzione 猫 quella di avvisare gli altri qui per evitare acquisti da qui. 脠 un peccato perch茅 Calligaris 猫 un'azienda friulana locale e normalmente vorremmo supportarlo, ma 猫 davvero spaventoso per me che un'azienda tratterrebbe i suoi clienti in questo modo.

This is one of the worst furniture stores I have ever been to. I have been waiting for 4 chairs that I've bought in March. They told me that it would be ready in July. Come August and I still don't receive any calls or confirmation that my chairs are coming. I tried calling them more than five times to get information if the chairs are ready. But Kristin Fitzpatrick the salesperson kept telling me that they will call back in 5 minutes each time and get more information. And each time, I receive no phone calls back. Each time I had to personally call, but nothing.

Eventually, I canceled my order. On a random night on a weekday, a man named AJ Groves comes to my home and threatens me that I have to pay a 50% stock fee. They have lied over and over again that they've called and left messages on my phone. But guess what, this is the modern age and my phone has all records of calls and messages.

If you want threats, lies, no regard to customers and no information on if you are going to actually receive the furniture. Going ahead and buy from this place. But be warned! They are the worst and I will never buy from this place again!

Avoid buying from Calligaris at all costs.

The rating won鈥檛 allow zero stars, hence the 1-star.

We bought a dining room table and chairs through an outlet of theirs, Furniture Village, and were told there鈥檇 be a 9-week lead-in period as it鈥檚 manufactured to your bespoke specification.

Happy enough with that, we鈥檙e delighted with our purchase and pay there and then. We鈥檙e told that all communication will now come from Calligaris.

We hear nothing and, having no contact details for Calligaris, we get in touch with the store after 12 weeks. Eventually, they get told that the chairs were damaged in transit.

Given the already well overdue delivery didn鈥檛 take place, we asked if the replacement could be delivered as a priority as we're now without a dining room table and chairs. Not an unreasonable request as far as I鈥檓 concerned.

Again, we鈥檙e told that all future communication will be direct with Calligaris.

Nothing comes of that and we eventually agree a delivery date via the store, today, 01 August 2019 – some 20 weeks after the original purchase in March.

We call the store on Monday and it鈥檚 confirmed that it鈥檚 still going ahead.

Now with any service or delivery I鈥檝e had in the last 10 years, maybe more, I鈥檓 given a delivery slot. It may be vague – morning, afternoon or even evening but, nevertheless, an approximate time. Not with these jokers – so my wife has to book the day off.

We call the store at 1:00pm chasing this and they say they鈥檒l contact Calligaris & get back to us. By 2:30pm we鈥檝e still heard nothing and call back. It鈥檚 confirmed that it鈥檚 on today鈥檚 delivery schedule – but they can鈥檛 get further details as the distributors office closes at 2:00pm!

It鈥檚 now nearly 10:00pm and, yet again, nothing has turned up – leaving us frustrated and out of pocket in terms of lost salary.

And, guess what, still no communication from Calligaris.

I鈥檇 not consider purchasing from Calligaris in future and would advise anyone the same unless you crave disappointment.

Completely unprofessional and, clearly, have no regard whatsoever to customer service.

We鈥檝e been offered our purchase money back and, depending on tomorrow mornings update, looks likely we鈥檒l opt for this.

If we weren鈥檛 so desperate for the furniture due to the time factor, the refund would have been snapped up without question – and we鈥檇 thank our lucky stars that we鈥檒l never have to deal with Calligaris again.

Fantastic and excellent quality products from calligaris.

We've been using calligaris products for almost 7 years. The table and the chair till now still in good condition. They are some minor blemish on it due to ware and tear but for us everything was fantastic. What we love about the table is the function of extending the table, super versatile and flexible specially for those who like to host party or occasion.

We always take it to consideration the usage and life style, furniture quality doesn't really represent company reputation.

No matter how expensive the table you purchase but if you don't maintain it well and you don't even bother taking care for it then you defeat the purpose of having a very luxurious designer piece table.

Life is unfair, everything has a purpose. So enjoy your furniture every time you use it.

Thanks

We spent GBP 1,500 on a six seater Levante glass dining table. Within days of using, we noticed hairline scratches. This has progressively got worse in the two months of ownership. I have tried to call and email and I was asked to send photos but very difficult to view through a camera lens. I have today asked them to arrange a site inspection despite being told that the glass is tempered and not scratch resistant. I would urge caution when looking at similar products from this retailer in Tottenham Court Road, London.

DON'T BUY CALLIGARIS FURNITURE!!!! This company will not stand behind their products. Stay away. Faux leather products are NOT GOOD material. We bought a Calligaris faux leather headboard in late 2011. The item looked nice when it was new but after a few years the beige material used for the padded leather backboard started to fail. It failed so miserably that it started to peel of the fabric. Very cheap quality!! We called the customer service representative, Stacey and she was helpful at first. I asked if the company would stand behind the product. She said yes and proceeded to lead us down a rabbit hole of emails. She even went as far as calling me a liar. She inferred that I was trying to scam a free headboard. Also stated that the product was not theirs when I showed her actual labels that were on the item. After going back and forth several times, we didn't hear from her again. I mean CRICKETS. No response at all!!!! My latest email even showed my bank statement, proving that we purchased from a local retailer which has since gone out of business. We have no other recourse but to call our attorney. I guess we're stuck with a terrible quality headboard that we paid close to $800.00 dollars for. I WISH THERE WAS A DEVICE FOR POSTING PHOTOS OF THIS PRODUCT – WORDS AREN'T ENOUGH TO DO JUSTICE FOR THIS REVIEW.

I had purchased dining room chairs which were under warranty. Unfortunately I wasn't able to file a claim as Calligaris blamed us for damaging the seat on the chairs. What happened to listening to your customer and why would I damage all of my chairs which I had spent a lot of money for. I found this to be very disappointing and I will never buy there furniture again. There furniture is expensive but poorly manufacturered. May look pretty to look at in the beginning but poor materials will cause the wearing down of the peice.

Bought some Calligaris Italian Furniture from their Chiswick store and had a structural problem with the sofa two weeks after it was delivered. After major reluctance to deal with the faulty sofa, ignoring emails and then my review on Trust Pilot, the company sent a professional furniture repairer who repaired the fault and confirmed the fault as a major 'MANUFACTURING FAULT'. The important point for Calligaris here is that you miss the point completely. It is completely unacceptable to deliver furniture to a customer and then ignore that same customer when the internal structure of the sofa fails within two weeks of delivery. When ANY customer buys a piece of furniture costing thousands of pounds from your showroom, whether it is in a sale or not, to then think that it is ok for the internal structure of the furniture (which a customer cannot see) to fail within two weeks of the delivery, and then you say, not my problem is not reasonable or sustainable for an international company. People buy furniture from brands based on trust otherwise we would buy from a street trader. You tried to ignore a customer who had spent over 拢10k in your store. ANYONE reading this will know that this is not how to treat any customer who spent alot of money with you a couple of weeks prior. You are in denial and instead of painting a picture of my review being inaccurate, please confirm now that your sofa was faulty because of a manufacturing fault. There are lots of competitors who would have jumped through hoops to have me spend over 拢10k with them. You are an ungrateful company who takes customers for granted.

Your response says that the Chiswick Store was closed because it was underperforming. Well, if you know anything at all, UNDERPERFORMING is because customers stop coming back to you. Customers simply vote with their feet.

What started out as a positive experience was sadly soured by the fact that Calligaris takes its customers for granted. For the price you charge for your furniture, you should be alarmed that it fell apart within weeks with a customer. Instead you tried to ignore that customer until a review was put online that other customers might see.

If I were your boss and you posted a response to a customer like you have, you would be UNDERPERFORMING to the front door mate. Shame on you and Calligaris who are clearly happy with you rubbishing their brand. To think that John Lewis are now stocking your furniture …… Good luck The John Lewis Partnership !!!

When a company disrespects its customers by ignoring their genuine complaints, you can expect a reaction and to read it online. For an international company, I am surprised that you opt to ignore customers rather than deal with their issues.

The correct approach would have been to say Mr Customer, sorry about the issue you have had, lets try and put it right. Instead you did your best to ignore me, blame me for your faulty furniture which your independent repairer confirmed as a manufacturing fault.

Instead of a happy repeat customer, you have an upset one (even if you did fix the faulty furniture in the end).