Calligaris

I visited Calligaris in Uddingston today, and the help given by John was superb. John's product knowledge was excellent, and he answered all my questions. He had a lovely manner about him and nothing was too much trouble. Thanks John!

Fantastic service and great furniture.

Staff at the Tottenham Court Road branch were very helpful. They went out of their way to order a product in a colour that wasn't in the catalogue for us. The COCO chair in green is a beauty.

Deliveries arranged ahead of time and store agreed to send different units as soon as they were ready, at no extra cost.

We visited the Calligaris branch in Tottenham Court Road as we had seen a dining table we wanted online and hoped to see it in situ. It was indeed in the shop (and was beautiful) so we asked whether they would match the free delivery offered by a competitor. Not only did they match that but they also gave us a further 10% off (the competitor was also quoting that) without me asking for it.

I would have given 5 stars but it hasn鈥檛 yet been delivered but, should that process go without a hitch too, I shall be re-rating them with top marks.

Thank you for being so decent today!

Great experience. Wonderful assistant working at the Batley store in RedBrick Mill. Couldn't have asked for a better service. The reassurance was there when needed as we were spending a lot of money. We did deliberate and take a while going ahead with the order but assistant was extremely helpful along the way. Had a few issues on and after delivery on a few occasions with products not being in the standard as expected but got them sorted. The lady helped and updated me via text and email and reassured me that the damage would be sorted soon and was very apologetic. Was a shame how the products don't seem to be quality controlled well, but the assistance we received was lovely. The dark haired lady deserves credit as she was a saint! Will definitely be returning

Bought some Calligaris Italian Furniture from their Chiswick store and had a structural problem with the sofa two weeks after it was delivered. After major reluctance to deal with the faulty sofa, ignoring emails and then my review on Trust Pilot, the company sent a professional furniture repairer who repaired the fault and confirmed the fault as a major 'MANUFACTURING FAULT'.

The important point for Calligaris here is that you miss the point completely. It is completely unacceptable to deliver furniture to a customer and then ignore that same customer when the internal structure of the sofa fails within two weeks of delivery. When ANY customer buys a piece of furniture costing thousands of pounds from your showroom, whether it is in a sale or not, to then think that it is ok for the internal structure of the furniture (which a customer cannot see) to fail within two weeks of the delivery, and then you say, not my problem is not reasonable or sustainable for an international company. People buy furniture from brands based on trust otherwise we would buy from a street trader. You tried to ignore a customer who had spent over 拢10k in your store.

ANYONE reading this will know that this is not how to treat any customer who spent alot of money with you a couple of weeks prior. You are in denial and instead of painting a picture of my review being inaccurate, please confirm now that your sofa was faulty because of a manufacturing fault. There are lots of competitors who would have jumped through hoops to have me spend over 拢10k with them. You are an ungrateful company who takes customers for granted.

Your response says that the Chiswick Store was closed because it was underperforming. Well, if you know anything at all, UNDERPERFORMING is because customers stop coming back to you. Customers simply vote with their feet.

What started out as a positive experience was sadly soured by the fact that Calligaris takes its customers for granted. For the price you charge for your furniture, you should be alarmed that it fell apart within weeks with a customer. Instead you tried to ignore that customer until a review was put online that other customers might see.

If I were your boss and you posted a response to a customer like you have, you would be UNDERPERFORMING to the front door mate. Shame on you and Calligaris who are clearly happy with you rubbishing their brand. To think that John Lewis are now stocking your furniture …… Good luck The John Lewis Partnership !!!

SEE THE CALLIGARIS RESPONSE BY SEARCHING THE REVIEW ON CALLIGARIS.IT.

When a company disrespects its customers by ignoring their genuine complaints, you can expect a reaction and to read it online. For an international company, I am surprised that you opt to ignore customers rather than deal with their issues.

The correct approach would have been to say Mr Customer, sorry about the issue you have had, lets try and put it right. Instead you did your best to ignore me, blame me for your faulty furniture which your independent repairer confirmed as a manufacturing fault.

Instead of a happy repeat customer, you have an upset one (even if you did fix the faulty furniture in the end).